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All reviewshardwood floorsblu stonewalk in showerrestaurant attachedfifth floorclose to the airportnice hotelc unitwould stay here againairport hotelstayed one nightsitting areafront desk staffan early flightholiday innbusiness travelerwater pressure
For starters, shuttle took two phone calls and 25 mins to arrive for pick up at Albany Airport. Then the TV did not work properly. Adjacent rooms’ remotes affected the channels and kept changing them. Then the TV kept turning off. Damned annoying!
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded December 10, 2017
I apologize that you ran into a few issues during your time with us. This is certainly not typical for our hotel, and we will be sure to use your comments to address this directly. I sincerely appreciate you expressing your concerns, and...More
We arrived at Indigo Albany/Latham on Day 12 of 15 days on the road. We’d traveled thru some portions ten northeastern US states and three Canadian provinces by the time we go to this hotel. I’d originally planned to spend a day and night in...More
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded October 15, 2017
Thank you so much for this little peek into your fifteen day road trip. We are honored to have been such a memorable stop during what must have been quite the eventful couple weeks! I'm thrilled to hear that you found our little...More
Pluses: convenient location near the airport and very sharp lobby typical of Indigo hotels. Service was excellent.
Minuses: the room was underwhelming compared to other Indigos I’ve booked. Fresh, but very plain Jane. I wish the room matched the lobby. The bathroom was quite dated;...More
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded November 14, 2017
Thanks for your review! It's really wonderful to hear that our team was able to deliver top notch service to you, and I'm glad that you found the location to be perfect for what you needed. I am sorry that you were let...More
I stayed at Hotel Indigo during a business trip to the Albany area and wanted a hotel close to the airport due to an early flight when departing. The hotel was right off the freeway and less than a couple miles from the airport. The...More
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded November 7, 2017
I am so glad that you found our hotel to be so convenient and that our restaurant hit just the right spot during your stay with us. I appreciate you notifying us of the condition of the AC unit in your room, though...More
This is an attractive, clean facility with spacious, comfortable rooms (the king bed in mine was one of the better ones I've had in a while) and an expansive fitness room with sauna. On the flip side, the Third World wifi was a consistent headache--it...More
Response from Charles B, Guest Relations Manager at Hotel Indigo Albany-LathamResponded October 17, 2017
Thanks for letting us know how everything went during your recent stay with us. I'm glad to hear that you found yourself very comfortable in the room you had, and that you found our fitness facilities to be quite useful.
I apologize that...More