We just finished a stay at the lodge, the positives were many: beautiful room, comfortable amenities, the most amazing spot, lovely staff, a small paradise. Food was fine, somewhat inconsistent, but overall quite good. The one problem: the service level is non-existent, for well over 1,000 dollars a night, this is really quite stunning. The problems seem to stem from the staff being very young and, understandably, inexperienced, which made the issues all the more painful-- no one enjoys getting mad at well-intentioned young people. My message for the ownership: Get professional training for the staff, and get it quickly. The problem is fixable but without a remedy, I don't know why anyone would spend thousands of dollars on a visit. We hope things get better, and we look forward to returning when they do.…
This was our second stay. We chose to bring our dogs this time and stayed in Saddleback Cabin. It was 4 days of total relaxation. The staff is AMAZING ! They go above and beyond. Mackenzie delivered and served most of our meals with smile ( we could tell she was smiling even through her mask ) Gail, the concierge , gave us wonderful recommendations and provided us with lots of laughs. She’s very knowledgeable about the area. . Jim provided us rides and taught us about some of the history of LP. Stephanie made sure our room was perfectly clean. We could tell every employee takes great pride in what they do. Every room and cabin is so cozy and gorgeous. As you can see our dogs really enjoyed themselves too. Treat yourself and book a stay . You will not be disappointed!
We have stayed at the Lake Placed Lodge three times and each time had a great experience. This time we tried the Whiteface Suite which was one of the more beautiful rooms we have ever stayed in. It has a huge terrace over looking the lake along with a dining room table, seating area, and very large two person shower with lots of shower heads. Service is good tool. The grounds are beautiful. Fine dining was shut down due to Covid, but the bistro style food was fine.
Last month was our fourth visit to LPL and the wonderful experiences are never diminished. The first two times were in the summer in one of the beautiful lakefront cabins (St. Armand) where you are only feet from the edge of the Lake. Last Christmas, we decided to rent one of the Lakefront Suites and we were further enamored. Such a magical time to be visiting with all of the gorgeous decorations. So for our last visit, Sept. 2020, there was no hesitation to repeat a visit to the same suite. Since our stay was 12 nights, we wanted the extra space and adore the enormous porch overlooking the lake and boating activities. The suites are larger than many NYC apartments! Breakfast in our room with a roaring fire or on the porch (weather permitting), daily, was superb. The staff could not have been more friendly and accommodating, I don't remember everyone's name, unfortunately, but one repeat server over the years, Karen, was gracious as usual and we were so pleased to see her again. Also, McKenzie and her joyful demeanor. It was so good to see Stan when we arrived on our first day and to take several boat rides with Ernie. These two men are so much a part of LPL, it's like an annual visit with friends. Kevin Dott, the manager, has been doing an outstanding job steering the ship (the Lodge not the Hackercraft!) and if you have the Covid jitters but feel the need to escape this is the place to go. We’ve already booked for 2021! …
This magnificent lodge met and exceeded my expectations, and you can’t help having a few significant expectations for the hotel’s rankings and price tag. The staff were accommodating and eager to make our stay special. Every detail was accounted for, from the simple to unique: daily Fiji water, smores packets by the fireplace, small welcome snacks, in room wood burning fireplaces set daily, kindling and all, an SUV ride to town, a tour of the lake via a vintage reproduction power boat; all inclusive. The setting of the Lodge, the grounds, and the rooms were all top notch. The only tiny “heads-up” would be to be wary of the very heavy salt load of the prepared meals. I highly recommend this venue, hold the salt;
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