Our group of 17 stayed in this hotel for two (unfortunately) nights during the Timkat festival. It appears that even though we had reservations, they were possibly overbooked for the festival and must've opened up rooms that were not even fit for habitation. Our room was "ok" the first night although our shower didn't drain AT ALL and flooded the entire bathroom with several inches of water. There was absolutely NO hot water at all. The light fixture over the sink was just a light bulb on a sketchy looking socket. There is no TV, phone or clock in the room and the lighting was horrible. Wifi only worked near the reception desk. The door frame on our room was all busted as though someone had tried to break in. The door locks were incredibly difficult to operate. On our second day, housekeeping never came to our room so we were left with dirty towels and almost out of toilet paper and overflowing garbage cans. Everything in the room was worn and/or broken too. The dinner and breakfast buffets had very minimal selections and the food was just barely warm. One single woman in our group was put in a room with NO working electrical outlets, a sink whose drain emptied onto the floor and a continuously overflowing toilet. It was not fit to stay in but the hotel just shrugged their shoulders and didn't care. She somehow survived one night in the room and the next day when she talked to management again, after several minutes they agreed to find another room for her and she was told "not to tell anyone about it". Everyone else had bad rooms too with no hot water, strong sewage smell, etc. and no one like the food. I can't say anything good about this hotel or its staff and would avoid it like the plague. I just wish I would've documented more of these things in photos but I was so disgusted with the room I didn't even feel like it.…
I very rarely give a terrible rating in all my posts. This hotel deserves the rating. The tour put 18 of us at the hotel for 2 nights. There was no hot water in any of the rooms. 4 of the rooms had a strong sewage smell. 3 of the rooms had leaking toilets and sinks. All of the rooms had very poor water pressure. Only had a small trickle out of the shower. Breakfast buffet was not good, everything was very oily and cold.
The maintenance of rooms conducted but many are stinky. The management of the hotel is not fit to deliver convenient service. The hotel has poor meeting facility and no green area in the compound. The stem and sauna is not separate for men and women.
I stayed one night in this hotel. It’s like a hut shape or resorts, walk between the garden to the room. Friendly staff but bad service. WiFi is average in the lobby but disaster in the room. The location is wonderful, swimming pool is dirty and seems nobody used it for a long time. Room is spacious, no TV. Bathroom is spacious as well but no hot water. I tried Fish ghoulash for lunch in the restaurant and it was horrible. Breakfast is average. Massage upon request but charge 500 birr which is considered pricey compared to other better hotel in Ethiopia. At 8 pm, I asked for coffee but receptionist said: No coffee now.. Machine off, so had to get soft drink, and again it was handed to me with no table, so I had to put it on the floor.
Look it’s 45 dollars a room a night so I understand you get what you pay for and the room is comfortable and cleanish. Rooms - clean but bathroom wasn’t, no storage space (lockable it didn’t work) beds ok. Restaurant - we didn’t eat apart from a little breakfast, which was average. Bar - very very very dirty behind it! Wouldn’t use a glass here! Toilets - they weren’t good! Staff - very accommodating and honestly I feel very sorry for them! The management should pull up their socks and restore this place, it wouldn’t take much and would be a reasonable place to stay, it’s located well and could “could” be nice!