Although the hotel staff was great and the room was pretty clean I was disappointed to find that breakfast was not open due to covid. I get safety and all that jazz but the reservations rep said breakfast was open just modified. It is not. It is not being served at all. There is also a welcome gift for rewards members. I was not given my bag at check in. I had to ask for it when I was checking out. Luckily I stayed at a BW in the past so I was aware of this. No one told me or offered.
Overall exterior and interior very clean, pretty and quite. Except for the late night noise above our window. Breakfast was nice and warm and fresh. Loved the coffee all day long. Room was kept very clean.
Review of Best Western JFK Do not book at this hotel Small room-the room was 20x20 I measured it, just enough space for two people comfortably. Although the room was small-the room was the only place I felt safe with the lock locked and the extra latch on. Walls- the walls are super thin and you can hear everything going on in the hallways. I heard someone on the phone in the hallway using every curse word in the book. Smoking-I am very sensitive to cigarette smoke and smelled smoke coming into my room, I called the front desk and complained, the front desk person said she’ll come check the hallway, she called back and said no one was smoking inside so it maybe coming in from the outside through the ac 🙁🙄. People outside-since we are on the subject of smoking and outside, there are literally groups of 10 people or more hanging outside on the corners of the hotel, playing cards, smoking, drinking, with lawn chairs and folding tables. So ghetto!!!! They had a bbq grill outside for Labor Day! I saw at least 5 Prostitutes working and taking Johns into the hotel. The parking lot is in the back of the hotel and people were back there as well, so if you come back to the hotel by yourself late at night just be aware of your surroundings (scary) Homeless-I later found out that the city of NY has contracted out hotel rooms for homeless people that were in shelters to slow the spread of COVID. So while you pay $100+ per night, homeless people are also sharing the same hotel 😳. Definitely explains the hanging out outside! Dirty carpet-the carpet in the hallways are disgusting and badly stain. Coffee-no coffee, when checking into the hotel the front desk clerk said there is 24 hour coffee and tea. I stayed at the hotel for 12 Days and of those 12 days I only received one cup of coffee on the 2nd day. The rest of the time the light on the coffee machine was red and it stated “sold out.” Very disappointed. Jamaican man-I’m assuming he’s a maintenance man, he was very rude to my mom one morning. My mom asked if the coffee machine would be fixed, he rudely and loudly said there was coffee in the machine. My mother told him again there was no coffee in the machine, he insisted there was. I later was in the elevator with him, I told him he was wrong about the coffee he told me they are not ordering anymore coffee so once it’s gone it gone... I literally spent $1300 at this hotel! Unbelievable!!! The fact that he was arguing with a guest is unacceptable! Parking-Because I spent $1300 for 12 days, I asked if I can park in the parking lot, the front desk clerk told me “no” and it would be $24 per night for parking. Instead you have to park on the street (IF YOU CAN FIND A SPOT, DEPENDING ON THE TIME OF DAY) and walk through the prostitutes, and groups of people hanging out drinking. Condom-while parked in the parking lot because I couldn’t find street parking, there was a used condom in the parking lot near a storage container. Just freaking disgusting!!! Sanitation Depot/bad location-the location itself of this hotel is badly placed! On the right of the hotel there is a sanitation depot, yes trash depot!! Loud trucks in and out, and my mom saw two rats outside. I’m warning you please do not waste your money, energy, or time on this hotel! I will NEVER stay here again. I also will be spreading the word on all social media outlets.…
We stayed there after our flight from overseas was changed and we had to wait a day to catch a connection back home. My shower was so disgusting that I went to use the one in my friend's room. Multicoloured bacteria grew on the walls. When I went to use it, the bath mat on the side was soaking wet and I had not used the shower that day. It was so dirty and disgusting we chose to check out asap in the morning and spend the day at JFK waiting for our flight as it would be better than this dump.
I was confronted by the cleaning man while I was checking out because he said my bathroom smelled like I had been "burning" or I was "smoking". Once I told him I do not smoke he kept insisting and insisting that I was smoking or burning in the bathroom. I just have never experienced such crazy, hostile, and rude service at a hotel stay in my life. After all his insisting he walked away and said "all you come here to do the same thing". I felt belittled and very confused and I do not recommend this hotel to anybody. The cleaning personal is way over its head. CRAZY!