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Budget Inn Horseheads

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Budget Inn Horseheads
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
1 of 5 stars Reviewed 1 week ago via mobile

I will never stay in that hotel again or ever recommend it to anyone. That place needs to be condemned for it is filthy and not updated. You can't even get ice for you don't get a ice bucket in your room. The mattress doesn't fit the box spring (smaller) towels suck (like paper) and they are dingy yellow NOT... More 

Helpful?
Thank Shari B
Bengaluru (Bangalore), India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 15, 2016

We decided to stay here on our recent trip to Upstate New york for two nights. Booking on Expedia for a good deal, we expected at least a well maintained motel. The trouble started when we called to confirm our bookings as we were driving there. Having clearly booked two rooms for two nights, the staff didn't bother looking up... More 

Helpful?
Thank VandRaman
Dayton, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 4, 2016

I booked two rooms at this motel through priceline.com. I called the motel a week before stay to change one reservation to add an extra night. Found out at that time that they did not have my reservations. After putting me on hold, they "found" it and confirmed it. When I got there they could not find it again. They... More 

Helpful?
1 Thank llocker
planet earth
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 5, 2015

Difficult and poorly lighted entrance. Nice front desk staff, dreadful hotel. Smelly and unclean. The hallways stunk of cigarettes, urine, and pot. Carpeting was visibly dirty. Sliding glass doors to each room on the first floor indicated the age of the building and several had large barking dogs peering out from the curtains.. I placed my laptop on the desk... More 

Helpful?
1 Thank BlanchePlanetEarth
6Team, Brand Experience Team at Budget Inn Horseheads, responded to this review

Blanche, Thank you for sharing your feedback. We are committed to delivering a clean, comfortable visit and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a clean, comfortable stay and are disappointed your visit was unsatisfactory due to the odor concern you describe. Safety and security are high priorities within... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 4, 2015 via mobile

My husband and I stayed here the night before his marathon. Foyer and hotel smelled like cig. smoke. CC machine down and they asked for cash payment, I argued that they already have my CC info on file and they agreed to copy our CC # and process when machine repaired. Our room was filthy! It hadn't been vacuumed in... More 

Helpful?
2 Thank Lisa W
6Team, brand expericened team member at Budget Inn Horseheads, responded to this review

Lisa, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment and as such, we apologize. Motel 6 standards for quality rest on our promise to offer the... More 

St. Paul, MN
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed September 28, 2015

From the curt clerk to the smoke filled "No Smoking" room with broken phone, lights & a broken door (which cut my hand badly) this is a nightmare. After being shown two other rooms, and taking the third as it was 10pm and we had a college interview the following day, we settled down in a room that smelled of... More 

Helpful?
1 Thank modeknit
6Team, brand expericened team member at Budget Inn Horseheads, responded to this review

Dear Guest, Thank you for sharing your concerns. Please know the service issues you describe are an exception to our guest commitment and as such, we apologize. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service... More 

Brick, Nj
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed September 25, 2015 via mobile

We travel quite frequently and have encountered our share of bargain lodgings. We weren't expecting luxury but this place is downright scary. When we pulled in there were all sorts of questionable people loitering about. The room itself was dated and shabby but surprisingly did not smell. We had booked a 3 night stay. We were so concerned about the... More 

Helpful?
1 Thank BellesMomma
6Team, brand expericened team member at Budget Inn Horseheads, responded to this review

Dear Guest, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment and as such, we apologize. Motel 6 standards for quality rest on our promise to offer... More 

2 reviews
1 of 5 stars Reviewed September 25, 2015

Upon entering the lobby I was confronted by a handful of people that looked like they had just returned from burning man (dirty), one of whom had no shoes on and a large dog in the building. The entire motel reeked of cigarette smoke and smelled damp and wet. When I got to my room I discovered that the toilet... More 

Helpful?
Thank Steve C
6Team, brand expericened team member at Budget Inn Horseheads, responded to this review

Dear Steve, Thank you for taking the time to share your review. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you describe. Please know that the conditions you experienced are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We are glad... More 

Salt Lake City, Utah
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 24, 2015

This was THE WORST hotel room I've ever booked. I can't describe the horrific smell of the first room we were assigned. I'm the last person to complain to staff & I'm pretty tolerant but upon opening the door, I could not even walk in. The 2nd room we were assigned was equally disgusting but smelled slightly less offensive. We... More 

Helpful?
1 Thank De H
6Team, brand expericened team member at Budget Inn Horseheads, responded to this review

Dear De, Thank you for sharing your feedback. We are committed to delivering a clean, comfortable visit and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a clean, comfortable stay and are disappointed your visit was unsatisfactory due to the odor concern you describe. Safety and security are high priorities... More 

Syracuse, New York
Level Contributor
3 reviews
1 of 5 stars Reviewed August 10, 2015

Horrible, filthy room, no air, no screens on windows, stains on furniture, towel holders falling off walls, mirrors filthy and filmy, horrible odor we booked for 2 nights and stayed one, talked to girl at front desk and she was of no help nor did she care, place should be shut down,

Helpful?
Thank Cindy S
6Team, brand expericened team member at Budget Inn Horseheads, responded to this review

Cindy, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment and as such, we apologize. Motel 6 standards for quality rest on our promise to offer the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair access
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking

Additional Information about Budget Inn Horseheads

Address: 4133 State Route 17, Horseheads, NY 14845-3401 (Formerly Motel 6 Elmira - Horseheads)
Location: United States > New York > Finger Lakes > Horseheads
Price Range: $65 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Budget Inn Horseheads 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Motel 6 Elmira - Horseheads Hotel Horseheads
Horseheads Motel 6
Horseheads Motel Six
Motel 6 Horseheads
Motel Six Horseheads
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