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Country Inn & Suites By Carlson, Big Flats (Elmira)

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Country Inn & Suites By Carlson, Big Flats (Elmira)
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353 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Silver Creek, New York
Level Contributor
151 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My 5 friends and I came to the Finger Lakes to celebrate our turning 70 (on this side of the grass). I chose the Country Inn & Suites based on my prior experience in Ohio. I was not disappointed. The facilities are clean and nicely done and the staff is wonderful. The complimentary breakfast is tasty and plentiful and the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Diana C
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Many thanks for evaluating your recent visit to the Country Inn & Suites By Carlson, Big Flats (Elmira). We are thrilled to read that you enjoyed your well-maintained suite, our courteous associates and the breakfast we serve. We appreciate you recommending us and hope to see you again in the near future. Yours In Hospitality, Gregg Murrelle General Manager Country... More 

Upstate Ny
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great place, people, cookies, room, pool, breakfast--all at a great price! Check in associate was very friendly and extremely helpful...asking if we had a location preference, working to find a room by the pool...SO NICE! Room was on the back of the building...SO quiet...no clomping overhead, no rude noisy people in the halls, everyone friendly and welcoming. LOVED IT!

Helpful?
Thank cls265UpstateNy
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for the five-star review! We are thrilled to read that you liked our welcoming associates and your peaceful room. It is also nice to know that you were pleased with all that we had to offer. Thank you again, and we hope to welcome you and your family back on your next trip to the Big Flats area.... More 

Hot Springs, Arkansas
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

At check in, the room seemed average/ok. At bed time, that changed. Upon opening the beds, found hair & very wrinkled sheets (were they changed between occupants? ) Hair on bathroom floor. Shower head spraying a STREAM of water UP the wall. Toilet seat loose. No safety Grab Rail in Tub/Shower. LOOK CLOSELY BEFORE YOU ACCEPT THE ROOM.

Helpful?
Thank Gene S
ManagerX1, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Gene, thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. There are processes in place to make sure every room is cleaned to the highest standards, and we will be working with our team to make sure all procedures are being followed. We hope you will give us another opportunity on your... More 

Nh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The location was directly behind the Arnot Mall in Elmira NY. Just off an exit from the interstate with places to eat and shop. Breakfast was buffet and self service with several choices. Checkin was quick and efficient with friendly staff.

Helpful?
Thank Janette C
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for taking the time to post this kind review and for sharing it with other travelers. Our entire staff works hard daily to meet and exceed our guests' expectations, so we are glad we accomplished this for you. We are also happy you were pleased with our breakfast offerings as well as our convenience to dining and shopping... More 

Jekyll Island, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were recently in the Horseheads area for a mini vacation. After a full day of hiking, wine tasting, etc. we rested our weary heads on very comfortable beds in a nicely appointed room. Room and bath both clean. Cozy sitting area, with fireplace, in lobby. Staff friendly. Following dinner we enjoyed a lovely warm evening on the front porch... More 

Helpful?
Thank Bobbie D
ManagerX1, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for sharing your feedback, we are delighted you and your family had a pleasant stay. We work hard to deliver a great experience for all of our guests, and we celebrate reviews such as yours. Thank you for appreciating our friendly staff and highlighting some of the key aspects of our hotel. Thanks again, and we look forward to... More 

Burlington, Wisconsin
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are in the middle of our stay here and our group has four rooms. I believe the furniture and carpets need an upgrade. However, our stay has been wonderful especially for the price. This hotel makes it easy to overlook older furniture with its awesome customer service, always ready coffee, cookies, cocoa and a good breakfast. I can be... More 

Helpful?
Thank Amanda R
ManagerX1, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

It is great to read you and your family had an excellent stay with us. Every member of our staff takes great pride in the service they deliver, and it is so nice to know it shows. We will be sure to share your compliments with them. We believe in providing extremely comfortable rooms throughout the hotel, along with a very... More 

Westfield, New Jersey
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff is very helpful. The hotel is clean with comfortable beds, good linens, and a nice shower. The pool is clean and refreshing. The breakfast was good for its type. Fresh, warn cookies are available. The lobby seating is good for a chat. The hotel is a bit warn. The price is great. The also offer a discount at... More 

Helpful?
Thank pam07090
ManagerX1, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for taking the time to post this wonderful review and for sharing it with other travelers. We appreciate the positive feedback you have provided regarding your stay. Our entire staff works hard daily to meet and exceed our guests' expectations, so we are glad we accomplished this for you. We look forward to welcoming you again whenever your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 

Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Location: United States > New York > Finger Lakes > Horseheads
Price Range: $89 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
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