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Candlewood Suites Elmira Horseheads

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198 Colonial Dr, Horseheads, NY 14845
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Candlewood Suites Elmira Horseheads
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152 Reviews from our TripAdvisor Community

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Lawrenceville, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 28, 2015

Enjoyed my stay, it was home away from home. The hotel has a nice convenience store inside. Free laundry for your clothes. Can rent movies a front desk, welcomed pets. Friendly staff, big clean rooms with a kitchen, full size refrigerator.

Helpful?
Thank danaibrown
Andrea S, Front Office Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear danaibrown, Thank you for the kind review of your recent stay here at the Candlewood Suites. We are so happy that you really enjoyed your stay with us. I am happy you were able to take full advantage of our candlewood cupboard we have for our guest as an added convenience. Thank you again for your kind words and... More 

Eindhoven, The Netherlands
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 4, 2015

We stayed in a ground floor two-queen suite with a crib, plenty of space for the whole family and our dog. The hotel is in a great location for the Horseheads area, easy parking etc., and has a nice dog-walking area behind. Staff was super friendly but... couldn't help when the wifi was on the fritz for a few hours... More 

Helpful?
Thank M2100
Andrea S, Front Office Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear M2100, Thank you for your nice review of your stay at the Candlewood Suites. We are so happy the rooms were perfect to accommodate the space your family needed for a comfortable stay. We really enjoy seeing guest bring there pets with them... besides its only a family trip if the whole family gets to go. We would like... More 

harveys lake pa
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 28, 2015

First of all, we are self admitting hotel snobs. We needed a hotel for only 1 night this past weekend, while visiting my parents for Thanksgiving, and so glad we had to stay here. We had to stay here, because it is the only hotel in the area that accepts pets, and we had our dog with us. Excellent! That... More 

Helpful?
Thank lovehotels_9
Andrea S, Front Office Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear lovehotels_9, Thank you for your incredible review of your recent stay with Candlewood Suites. We are so pleased to hear that your stay with us was above and beyond what you expected. We pride ourselves on really wowing our guests during their stay. I am so happy to hear you were able to bring along your furry family member... More 

Rochester, New York
Level Contributor
151 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed November 26, 2015

The hotel is clean and crisp. The staff is kind and professional. The beds are comfortable and the pillows adequate. The rooms are quiet (if we went in the hall, we could hear noise from other rooms ... but when in our own room, we heard nothing). One note: The bathtubs are VERY slippery. This is apparently already known by... More 

Helpful?
Thank Zinni49
Andrea S, Front Office Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Zinni49, Thank you for your fantastic review of your recent stay with the Candlewood Suites. We are excited to hear that your experience was a great one. The courtesy and kindness of our staff is something we pride ourselves on and I am so happy you had the chance to see that first hand. I would like to apologize... More 

Escondido, Ca
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 20, 2015

We absolutely loved this place! Room was quiet, clean and modern. The kitchenette was very convenient and useful. Not only did this Candlewood have a buffet breakfast, the 2nd night we stayed there they had a free guest appreciation Italian buffet dinner! We are from the West coast and this is the 1st Candlewood Suite we have stayed at. The... More 

Helpful?
Thank Tiogans
Andrea S, Front Office Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Tiogans, Thank you for your kind generous words about your recent stay at the Candlewood Suites. We are pleased to know you had a wonderful experience during your first stay with this brand. We really enjoy hearing about how much the guests enjoy our once a week guest appreciation dinner we hold to say thank you for staying with... More 

Singapore
Level Contributor
148 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed November 19, 2015

We stayed here overnight after visiting Corning Glass Museum and Watkins Glen State Park - both by the way well-worth visiting if you are in the area, the latter was spectacular. This accommodation is quite similar to a serviced apartment in other parts of the world. Rooms are large with a small fully equipped kitchen and a self-service supply store... More 

Helpful?
Thank Shrek-loves-Fiona
Andrea S, Front Office Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Shrek-loves-fiona, Thank you for your kind words regarding your recent stay with us at the Candlewood suites. We are so happy you were able to enjoy all the amenities our hotel has to offer. We strive to make sure our guests consider us home while they stay with us. I would like to apologize for your experience during check... More 

Elmira, New York
2 reviews
3 of 5 stars Reviewed October 30, 2015

In the area for a short stay visiting family. The hotel is new and the staff friendly. They do not have breakfast. Somehow, I missed that in the amenities listed but there is a pantry with supplies that allows you to take food on the honor system. I was on the first floor. The bad part of my stay was... More 

Helpful?
Thank Neon7girl
IHGCare, Guest Relations Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Neon7girl, Thank you for writing a review on our hotel. Our goal is deliver exceptional service and comfortable accommodations and it is nice to read you have regarded our friendly staff. However, we sincerely apologize that your stay was negatively affected by the noise challenges which fell below your expectations. It is certainly not our intent to inconvenience our... More 

White Plains, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 19, 2015

We were in the area for some sights. Candlewood was perfect! Comfortable, spacious. Located pretty close (18 miles or so) to wine tastings on Seneca Lake. Best of all, excellent, courteous and responsive service. Karen was so helpful. We will be back soon.

Helpful?
2 Thank daniel k
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for your recent response regarding your stay at the Candlewood Suites. We value your comments and are pleased to know that your stay with us exceeded your expectations. Our team works very hard to go above and beyond for our guests and Karen is one of our best. I will make sure that she knows her efforts do... More 

Galena, Illinois
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 24, 2015

While traveling through New York, we stopped at this hotel. Very friendly and helpful people. Asked where to eat and he suggested Louies Hanover Square. Was clean and friendly. We had a great stay, no breakfast tho.

Helpful?
Thank Twiggy1949
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Dear Twiggy1949, Thank you for the kind review of your stay with us. We are so happy to hear that you enjoyed your stay with us and the staff was friendly. I'm glad that during your stay we were able to suggest a great place for dinner. Our staff prides itself on service and I'm glad we went above and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 18, 2015 via mobile

We were taking a vacation to the finger lakes area and stayed at the candlewood in horseheads, ny. We had booked a room with a single king bed online but they had a cancelation and when they saw we brought our 2 little kids they offered to upgrade to a different room with 2 queens. The room was clean, there... More 

Helpful?
Thank Jamie C
Andrea S, General Manager at Candlewood Suites Elmira Horseheads, responded to this review

Thank you for sharing your comments regarding your recent stay at the Candlewood Suites in Horseheads NY. We were glad that you had an opportunity to enjoy our accommodations and that the staff was friendly. Our team works very hard to make sure they go above and beyond for our guests and I'm pleased to know that this was the... More 

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