Dona Urraca Hotel & Spa
5 de Mayo # 117, Col. Centro, Queretaro City 76000 Mexico
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Room & Suite (21)
Pool & Beach (15)
About
#47 of 119 in Queretaro City
Location
4.5
Cleanliness
4.3
Service
3.9
Value
3.5
Dona Urraca Hotel & Spa is an excellent choice for travelers visiting Queretaro City, offering a romantic environment alongside many helpful amenities designed to enhance your stay.
For those interested in checking out popular landmarks while visiting Queretaro City, Dona Urraca Hotel is located a short distance from Jardin Zenea (1.2 mi) and Rancho San Josemaría (2.2 mi).
Guest rooms offer amenities such as air conditioning and a minibar, and guests can go online with free wifi offered by the hotel.
Dona Urraca Hotel & Spa features room service and a concierge, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to Dona Urraca Hotel, free parking is available.
When you’re feeling hungry, be sure to check out Hacienda La Laborcilla, Breton, and OLIVA, which are some delis that are popular with locals and out-of-towners alike.
If you’re looking for things to do, you can check out Historic Center of Santiago de Querétaro (0.2 mi), Leyendas y Mitos de Queretaro (0.1 mi), or Templo y ex-convento de la Santa Cruz de los Milagros (0.4 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Enjoy your stay in Queretaro City!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Conference facilities
Banquet room
Spa
Concierge
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Meeting rooms
Facial treatments
Massage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
Spanish
Location
Full view
97Great for walkers
Grade: 97 out of 100
138Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
Contact
5 de Mayo # 117, Col. Centro, Queretaro City 76000 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $65/day
244Reviews6Q+A13Room tips
Reviews
Traveler rating
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Most Recent
Over a month after I checked out, I received a random, phantom charge of over $200 on my credit card. To be clear, I paid for my stay in full upon check-in. When I checked out, I paid another $100 pesos for the soda from the mini-fridge. Everything was settled. When I called to ask about this, they said they have had lots of complaints about this happening to others too. The wi-fi was broken my entire visit and they stated multiple times that they had no idea when it would be fixed, but suggested it could be months. The thermostat was broken in the room and we had no heat. We told the front desk and they said they fixed it. When we returned, we simply found the thermostat turned off. I turned it back an and still no heat. After a couple nights of freezing our buns off, we found a space heater in the closet, which was fine, but it would have been nice if the staff at least mentioned the space heater. Once night, we got back to the hotel late, around midnight, and the doors to the hotel were closed and locked. We had to pound on the doors for about five minutes until eventually someone let us in. Staff was friendly, but front desk is powerless it seems to resolve any issues. I won't stay here again, which is a shame because it has a lot of potential if they would just stop ripping people off and would fix their wi-fi.…
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Date of stay: December 2021
Rooms
Cleanliness
Service
Helpful
Response from Alejandro Ramírez, General Manager at Dona Urraca Hotel & Spa
Responded Jan 31, 2022
Buenos días, Lamentamos toda la situación. Nos podría proporcionar un correo electrónico para comunicarnos con usted mediante ese medio y revisar el tema del cargo no reconocido con el área de contabilidad. Quedamos pendientes.
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If you want to stay posh in the center, you can't find a better option. Beautifully appointed rooms, everything is spotlessly clean, with comfortable beds and quality linens, soft towels, and an inviting pool (which we were too busy to use, but still). A/C was quiet and worked perfectly. Water pressure great. No complaints. The staff was gracious in fulfilling every request. Not sure who the rude security person at the door mentioned in other reviews was; we stayed for 4 nights and came in at all hours -doorman was always super nice. The price for the whole thing was very reasonable -about $85 per night plus tax. Cheap, even, for this kind of establishment. Maybe it's the lack of tourists during COVID? Because I don't think this is typical. My one little quibble is with the restaurant. The breakfast could have been a lot better. Ours was included but we chose to eat elsewhere after the first day. That, and the mosquitoes. As soon as would I start to doze off, I'd hear buzzing in my ear. No mosquito nets provided. I did come prepared with my own, not thinking I'd need it in a 5 star hotel, but it was rainy season, so just in case. Go figure! I wound up needing it. I managed to get creative and rig it up for the second night, and everything was fine after that.…
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Date of stay: August 2021
Value
Service
Sleep Quality
1 Helpful vote
Helpful
My bf and I decided to take lunch at the restaurant, the meal was very good an the staff was nice. He paid our bill and came back later for some massages at the spa. Initially the price was around 700, but at the moment of payment terrible surprise, we have a bill for 1700 both. When we asked, the girl didn’t answer anything! We just decided to leave while we were relaxed after our massage. When leaving, the security guard that seems be the owner of the place (I agree with other guests below that have had the same experience) asks us for 500 more because we used the pool while we eating at their restaurant. We refused to pay because in the two times we payed for our bills, nobody says something about paying. Anyway, we feel cheated and threatened by the security guard who wanted to call the police!!!! Anyway, it’s a shame because the place is nice, it’s just people that see you are tourist and want to take advantage of you! Reminder : more than 4000 spend and treated at the end like a criminal ! …
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Date of stay: March 2021Trip type: Traveled
Helpful
Had a terrible experience at this hotel. As soon as I walked in, I was treated like a criminal by the guard at the entrance. I told him I was checking in as he was trying to get me to leave. After checking in, my girl was trying to come in to the hotel with me and I was inviting 3 other girls to their restaurant. He wouldn't let anybody come in to the restaurant like a vicious dog! The girls were frightened and decided to leave. My girl and I caught up to them and we went somewhere else. When my girl and I got back, the guard kept telling me that I couldn't go inside the hotel! I had just paid $3500 pesos for my Master Suite, and now this guard in my face telling me that I cannot come in. My girl was scared again to the point of tears and didn't want to stay at this hotel. The guard works the entire night shift from 9 pm to 7 am and acts like he owns the entire place. DO NOT STAY HERE. He will ruin your stay like he did mine. Even after the front desk confirmed that I had paid for my room, he continued arguing and the front desk did NOTHING about it.…
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Date of stay: September 2020
Cleanliness
Service
2 Helpful votes
Helpful
I spent two nights at the Dona Urraca with a Road Scholar group and was very impressed. My room was very large and comfortable and the staff was friendly and helpful. The included breakfast was good, as was the dinner I had there. The hotel is well located with parks, shops, and restaurants nearby. There was a nice courtyard and a garden area with a large pool. The free wifi worked well. My only concern was that although the shower was very spacious and had good water pressure, the tile floor was extremely slippery and there was no rubber mat. I ended up using one of the bath towels as a shower mat or I would surely have slipped and fallen. Overall I had a good stay.
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Date of stay: January 2020
Rooms
Location
Service
1 Helpful vote
Helpful
excellent down town hote in the area, the only one with all ammenities and swimming pool also is close to the plaza where you can find a variety of excellent restaurants. Tou caactually walk from the hotel to all historical parts of the city and muuseums.
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Date of stay: September 2019
Value
Cleanliness
Service
Room Tip: Rooms on the south side are quieter
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Helpful
Dona Urraca was a good hotel. Rooms are OK but I thought to get in and out of my room it was kind of weird, I don’t know but I felt strange. Make sure you get the rooms in the back of the hotel or you end up Sleeping in the front desk with all the noise. Rooms are very specious and CLEAN and staff was very friendly. Breakfast was not included so you will Have to pay at their restaurant. Breakfast is very good, but if you leave early make sure you have something the night before as they open their service at 8am. If you have some kind of walking disability make sure you talk with hotel before because it has a lot of stairs with no ramps, elevators.
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Date of stay: July 2019
2 Helpful votes
Helpful
Perfect location! A short stroll into town, near many amazing restaurants all the attractions and we also walked to the viewing point of the aqua ducts. The service was amazing, from the check in desk, restaurant staff and cleaning. The rooms were spotless, modern with a traditional charm and a great size. They were so helpful as we were travelling with a baby. The staff were very friendly and many spoke english which was helpful sometimes as our Spanish isn't fluent. Pool was such a great way to relax after being out all day or first thing in the morning on the days we wanted to relax. We also thought the pool side drinks and snacks were great. We enjoyed the breakfast and I ordered a la cart the Huevos del campo which were tasty and healthy. Couple friendly and family friendly, and wheelchair / stroller friendly Highly recommend *****…
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Date of stay: April 2019Trip type: Traveled
Rooms
Cleanliness
Service
Room Tip: room 110 for families]\
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1 Helpful vote
Helpful
Squirrel 🐿 in Cobham wrote a review Apr 2019
Cobham, United Kingdom587 contributions155 helpful votes
Been there a few times and always enjoy the staff, the location, the rooms (avoid 112 I think, because of the ongoing water pump banging noise...), the amazing Sunday brunch buffet...it’s a lovely, human size, well maintained and equipped hotel. Staff is very helpful and will do their best to care for your stay. Weekdays breakfast is pretty good too, in particular all the local fruits. A great choice overall.
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Date of stay: February 2019Trip type: Traveled
1 Helpful vote
Helpful
The “suites” are only half as gorgeous as they look in pictures. We had to be moved to a second suite (although smaller) because of AC and out of order screens and others. Service at the restaurant is THE POOREST. In addition, we had to pay about PESOS 1,000. Because the “included allowance” that came with the suite was insufficient to cover a fruit dish, eggs, coffee, and sweet bread. I DEFINITELY DO NOR RECOMMEND THIS PLACE. There are other hotels in the Centro Histórico very we’ll located and, undoubtedly, staffed with competent waiters, etc.
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Date of stay: March 2019Trip type: Traveled
Helpful
PRICE RANGE
$141 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dona urraca hotel queretaro, dona urraca hotel and spa
LOCATION
MexicoCentral Mexico and Gulf CoastQueretaroQueretaro City
NUMBER OF ROOMS
24
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Claim Your Listing Frequently Asked Questions about Dona Urraca Hotel & Spa
Which popular attractions are close to Dona Urraca Hotel & Spa?
Nearby attractions include Historic Center of Santiago de Querétaro (0.2 miles), Museo Casa de la Zacatecana (0.2 miles), and Museo de Arte Contemporáneo Querétaro MACQ (0.2 miles).
What are some of the property amenities at Dona Urraca Hotel & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Dona Urraca Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dona Urraca Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Dona Urraca Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Dona Urraca Hotel & Spa?
Conveniently located restaurants include San Miguelito, Breton, and Di Vino Queretaro.
Are there opportunities to exercise at Dona Urraca Hotel & Spa?
Yes, guests have access to a pool during their stay.
Is Dona Urraca Hotel & Spa located near the city center?
Yes, it is 0.5 miles away from the center of Queretaro City.
Are any cleaning services offered at Dona Urraca Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dona Urraca Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Dona Urraca Hotel & Spa?
Many travelers enjoy visiting Historic Center of Santiago de Querétaro (0.2 miles), Plaza de Armas (2.7 miles), and Cerro de las Campanas (0.7 miles).