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Holiday Inn Queretaro Zona Krystal

Traveler (45)
Room & Suite (29)
Pool & Beach (8)
Certificate of Excellence

About

#46 of 96 hotels in Queretaro City
Location
Cleanliness
Service
Value
Certificate of Excellence
Looking for a place to stay in Queretaro City? Then look no further than Holiday Inn Queretaro Zona Krystal, a family-friendly hotel that brings the best of Queretaro City to your doorstep. You’ll enjoy relaxing rooms that offer air conditioning, and you can stay connected during your stay as Holiday Inn Queretaro Zona Krystal offers guests free wifi. The hotel features a 24 hour front desk, room service, and a concierge. Plus, Holiday Inn Queretaro Zona Krystal offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available. Close to Centro de congresos y convenciones Queretaro (2.1 mi), a popular Queretaro City landmark, Holiday Inn Queretaro Zona Krystal is a great destination for tourists. While you’re here, be sure to check out some of the pubs, including Barcaza Cocina de Mar y Cantina, Oink Smoke House, and Tony Roma's, all of which are a short distance from Holiday Inn Queretaro Zona Krystal. Queretaro City is also home to Jardin Zenea, a popular park that is not too far from Holiday Inn Queretaro Zona Krystal. We’re sure you’ll enjoy your stay at Holiday Inn Queretaro Zona Krystal as you experience everything Queretaro City has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Banquet room
Baggage storage
Free internet
Wifi
Internet
Outdoor pool
Restaurant
Breakfast buffet
Meeting rooms
Fax / photocopying
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, Dutch and 1 more
Hotel links
Visit hotel website
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103Reviews
2Q+A
6Room tips
Traveler rating
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Popular mentions
Bartender does not know the difference between Canadian Club and J&B Scotch Whiskey. There is a big difference! He cannot read the English on the bottle. Screwed up my credit on the room and would not let me charge to the room. Hotel is not busy and now I know why. Avoid at all cost.
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The rooms here a large and comfortable, bigger than other Mexican Holiday Inn's I have been in. Room service was good and I like the car hanging in the lobby. Just one complaint. As an American chain that attracts many foreign guests, maybe they should have more than 1 or 2 channels in English on the TV? All the Mexican HI's have this problem. I don't like dubbed movies!
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In general it was a very good stay. I’m writing this review to mention something that made us feel uncomfortable. This hotel has no dress code for the restaurant and people was having breakfast in their PJ’s. The manager David was very apologetic and said that Holiday Inn “wants people to feel like home”. I don’t feel like home with strangers in PJ’s and bad smell eating next to me... Any public place has a dress code so would be appropriate to set a dress code for the restaurant. In other hand, I would like to emphasize that Mr. David Alvarado was extremely attentive and efficient as well as his team.
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The hotel is well located. Right off the highway next to Queretaro's largest mall near the Jurica & Juriquilla area. Its sparkling new and rooms are quite big and comfortable, parking is free, ample and wifi rocks. On the negative (very negative) side is service at front desk. Staff is cocky, arrogant, obnoxious, and honestly insulting. Treated us like criminals because of simple miscommunication. Her name, Alejandra Aguilar (or so she told us, she was at front desk on Sunday 23rd at 7:45pm in case you want to review). We were treated like criminals because we were told at checkin to settle the account at checkout, we stayed for two nights and had already paid the first one online. While returning to our room for the second night, our access was simply denied and we were forced to pay for the room immediately (last thing you want, when you arrive late with a tired family is to be treated this way and to have them all wait while you sort the problem which makes you look as if you weren't "good enough, stupid or poor"), we obviously paid without a problem, however Alejandra was terribly rude, kept ignoring & mocking us with a sarcastic look in her face, right in front of my 5yr old girl & wife.. Pretty insulting, If it were up to me I would fire her for basically uninviting loyal customers to ever come back, despite the hotel being pretty good with facilities, service is everything and I am sorry to write this review because the rest of the staff was fantastic. I hope this review helps. We are honestly not picky, but this lack of service orientation and control really made our stay uncomfortable at the last minute and there was no one else to address this inconvenience.
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I have stayed 3 times at this hotel for business. All you need for comfort is readily available. Service, Tidiness and a good restaurant. Tonight I tried A deconstructed tlalpeño broth which is second to none. A tempura shrimp taco for a light appetite was perfect. Ready to rest in perfect neat white sheets and a variety of pillows to meet your demands.
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PRICE RANGE
$69 - $115 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastQueretaroQueretaro City
NUMBER OF ROOMS
110
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