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Hotel Rio Queretaro

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Andador Matamoros Numero 12, Centro Historico, Queretaro City 76000 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (20)
Room & Suite (3)
Dining (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Rio Queretaro
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#69 of 116 hotels in Queretaro City
Location
Cleanliness
Service
Value
Excellent new boutique historic hotel, located in Queretaro city downtown with interesting surroundings, parks and shops, perfect for couples, business, and families offers nice accommodation in a Mexican contemporary style.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Golf course
Babysitting
Airport transportation
Business Center with Internet Access
Baggage storage
Wifi
Restaurant
Snack bar
Shuttle bus service
Car hire
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Private balcony
Room service
Safe
VIP room facilities
Iron
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
88Reviews5Q+A6Room tips
Traveler rating
  • 41
  • 22
  • 15
  • 4
  • 6
Time of year
Traveler type
Language
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  • English
Dan T wrote a review Sep 2018
San Diego, California95 contributions17 helpful votes
There were 4 of us & we spent 4 nights in three rooms. I had stayed in this hotel previously & knew it to be a good value in a convenient location. It's in the historic center on a narrow, pedestrian alley lined with small restaurants. We chose upgraded rooms, mini-suites I believe, which are large & have ample storage for clothes and suitcases. The modest, extra-cost was well worth it. Rooms have AC, a flat-panel TV, decent wifi both for signal strength & speed, comfortable mattresses, ample hot water and a basket of travel amenities is provided. The hotel is on 3 floors & there is no elevator. There are ground-floor rooms but I think they would be noisy because they front a seating area for meetings & dining. The only negative comment for the hotel is the noise in the rooms of people talking and sometimes singing at the restaurants in the alley at night. This was mostly noticeable on the weekend. If you are a very light sleeper, be aware. It was not intrusive enough to bother any of the 4 people in our group. Some of the employees speak English but I don't know if there is always an English-speaker on duty. All the employees were friendly & helpful. There is no on-site parking but I think the hotel has recommended, nearby parking. We all would definitely return to the hotel on a future trip.
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Date of stay: September 2018
Rooms
Location
Service
Trip type: Traveled with friends
1 Helpful vote
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Response from Manager2017, Director General at Hotel Rio Queretaro
Responded Sep 30, 2018
thank you for share your comments, we appreciate all the feedback providing, we are going to continue improving our services and facilities for bring to all our guest the best experience. Once again thank you for stay with us.
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Judy W wrote a review Nov 2017
Lipscomb, Tx10 contributions4 helpful votes
My daughter and I stayed there for a mini vacation. We felt very safe. The hotel is very clean and comfortable. Staff was very helpful in answering questions and providing services. I do wish they had more storage, ie drawers when two people have an extended stay. Restaurant and bar was very nice, exceptional wait staff. Became our home away from home.
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Date of stay: November 2017
Value
Service
Sleep Quality
Trip type: Traveled with family
1 Helpful vote
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jl_rocbar wrote a review Aug 2017
Woodstock, Georgia21 contributions2 helpful votes
I stayed in a last minute booking two weekend nights with my family - wife and two teenagers daughters. Thought the hotel photos seems to be and old house, in reality the construction seems to be new with some details of old constructions. I booked accommodations for 4 in the same room and it was a nice surprise that one of the beds was king size. The room very spacious and comfortable. The hotel is in a walking distance of downtown town and mayor attractions. The area around of hotel is safe you can walk even at very late at night, we were hanging out around midnight and no problem. The only downside is the hotel doesn't have lift and own parking lot. They charge you around 8 usd/night and a valet takes care of your car. Hotel is located in a alley and sometimes is not easy to get close to the hotel. Valet parking and from desk guys are always willing to help.
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Date of stay: July 2017Trip type: Traveled with family
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Arturo Q wrote a review Dec 2016
Mexico City, Mexico39 contributions10 helpful votes
This hotel is really nice. Nevertheless it had two problems for me, first it doesn´t have a parking place by their own, it became a problem to find place for my car at Querétaro's downtown, and second is that they hadn´t hot water at the moment because of a technical problem, I waited the first day thinking they would be able to repair, but my surprise on the second day is that the actually didn't fix it. the hotel and service is quite nice, but they have really to try to fix things fast, and also certainly they would have more clients if they could get their own parking space.
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Date of stay: December 2016
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: I liked the room 10, it has a window from where you can see the Guerrero park, and they really...
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Response from 061611a, Director de Relaciones con Clientes at Hotel Rio Queretaro
Responded Dec 22, 2016
Thank you for share your comments, we already fixed the hot water problem, we had a major problem and have to spend about 4k USD for fixed that´s the reason that we delay 2 days. thank you for your understanding. Kind Regards.
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Julia W wrote a review Jul 2016
88 contributions21 helpful votes
+ The hotel staff at the front desk has spoken fluent English. Room was clean and pretty big. When we arrived there was a basket with towels, water etc. in the room which was a nice welcome.The location of the hotel is nice, close to the main square. - the wi-fi wasn´t working in the room at all, I had to go downstairs to the lounge to connect. There was a strange smell in the bathroom. Air conditioning didn´t work when we arrived, it was fixed fast after complaining though.
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Date of stay: August 2015
Value
Cleanliness
Service
Trip type: Traveled with friends
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PRICE RANGE
$37 - $60 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastQueretaroQueretaro City
NUMBER OF ROOMS
22
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Frequently Asked Questions about Hotel Rio Queretaro
Which popular attractions are close to Hotel Rio Queretaro?
Nearby attractions include Museo Regional (0.3 miles), Teatro de la República (0.2 miles), and Templo y ex-convento de la Santa Cruz de los Milagros (0.3 miles).
What are some of the property amenities at Hotel Rio Queretaro?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Rio Queretaro?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Hotel Rio Queretaro?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Rio Queretaro?
Conveniently located restaurants include PÍA Cocina Libre, Fogón Zapoteco, and Alioli Gastro Bar.
Does Hotel Rio Queretaro have an airport shuttle?
Yes, Hotel Rio Queretaro offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Rio Queretaro located near the city center?
Yes, it is 0.4 miles away from the center of Queretaro City.
Are any cleaning services offered at Hotel Rio Queretaro?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Rio Queretaro?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Rio Queretaro?
Many travelers enjoy visiting Historic Center of Santiago de Querétaro (0.3 miles), Plaza de Armas (2.3 miles), and Cerro de las Campanas (0.4 miles).