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Casa Inn Premium Hotel Queretaro

Hotels.com$62*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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190 Reviews from our TripAdvisor Community

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Showing 47: English reviews
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Brussels, Belgium
Reviewed 2 days ago NEWvia mobile

I spent 3 nights at Casa Inn Premium Queretaro in May 2017 on business trip. Frankly speaking, the main - and in my view the only - strong point of the hotel was the proximity to the place I was working. However, this can also be seen as a downside as the hotel is located outside the city. Without a...

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Helpful?
Thank Jean Francois V
Reviewed September 26, 2016

The facilities of the hotel are ok, but the service is a very bad one, when we arrived on saturday 9:00 PM they didn´t have any bellboy to help with the lugage and there was only one person at front desk, with 5 person queue. The worst part was next morning while doing checkout that front desk was crowded and...

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Helpful?
Thank TrotAndo_Mx
Casa Inn H, Gerente at Casa Inn Premium Hotel Queretaro, responded to this review

Dear Guest, I want to thank you for your comments, they help us to continue improving day by day. I am punctually following the issue of lack of staff, unfortunately a bad decision on role, resulted on perception of understaff, I already review your comment with our Front Office Manager to improve this opportunity. It will be a pleasure to...

Reviewed September 6, 2016

This is a great hotel, clean, good breakfast, the location is not the best, my comment about the bathroom is that is almos an open space, let me explain, you have the shower, but if you want to get dressed, you have to leave the shower and go to an open space, the closet is between this space and the...

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Helpful?
Thank Tu mero papa i
Casa Inn H, Gerente at Casa Inn Premium Hotel Queretaro, responded to this review

Dear Guest Thank you for all your comments, your ideas for improving the environment of the room are very valuable and I will take them for future projects. Do you know we have free shuttle 7 miles round? Please use this service on your next stay, you will feel the convenience of our location. Regards Jorge Rivero, General Manager.

Reviewed July 28, 2016

Don'teven think about staying here unless you have a car. It's far far away from civilization so you won't be OK if you are by your own means. Front desk staff was not the best in the world but I've seen worse.

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Helpful?
Thank OneChrisChoc
Casa Inn H, Director de Relaciones Públicas at Casa Inn Premium Hotel Queretaro, responded to this review

Hi, chrisalexalmeida. We regret to hear about your experience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future.

Toluca Mex
Reviewed June 30, 2016

The hotel has good facilities, reception, check in and check out was fast, rooms are clean and restaurant has good food, however there were downsides in the service; one week before I called to the hotel to ask about the shuttle to the airport. I was told that the service would be provided upon availability, so I asked again if...

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Helpful?
Thank Blur_78
Casa Inn H, Director de Relaciones Públicas at Casa Inn Premium Hotel Queretaro, responded to this review

Hi,Blur, please accept our sincere apology for the inconvenience. We would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience.

Mexico City, Mexico
Reviewed May 30, 2016

This hotel is a great deal. All amenities are new and staff is attentive. There is a free parking. Food is average and service at restaurant is very slow. There is a buffet breakfast which is ok. The hotel is relatively close to the airport. Great value for the price! Rooms are very quiet and beds comfortable. There is a...

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Helpful?
Thank Georgi_Tsvetanov
Casa Inn H, Director de Relaciones Públicas at Casa Inn Premium Hotel Queretaro, responded to this review

Thank you for your comments and suggestions, Georgi! We look forward to welcoming you back in the future.

Queretaro City, Mexico
Reviewed May 17, 2016

The room is exelent,all you need.On 1 floor they are swimming pool,sauna,jackuzi.The best of the hotel is the lounge.It's situated at 10 floor.You have exelent wiev,amenities,drinks etc.The looby bar also is good place to stay

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Helpful?
Thank Ivaylo A
Casa Inn H, Director de Relaciones Públicas at Casa Inn Premium Hotel Queretaro, responded to this review

Thank you for your comments, Ivaylo! We look forward to welcoming you back in the future.

San Miguel de Allende, Mexico
Reviewed April 28, 2016

I enjoyed a nice stay in this hotel. The highlight might have been the staff. Well trained, bi-lingual and friendly. I stupidly left my ipad charging in the room when I checked out - when I called the next day the maid had found it and turned it into the front desk. The lovely Daniela (in the reservations department) assured...

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Helpful?
Thank hansondean1
Casa Inn H, Director de Relaciones Públicas at Casa Inn Premium Hotel Queretaro, responded to this review

Thanks for the kind words! We look forward to welcoming you back in the future.

San Miguel de Allende, Mexico
Reviewed November 30, 2015

The reception staff were very courteous, they spoke English. The rooms have a very clean, contemporary look and the spaces are very functional, and the restaurant has a nice open feeling. The food was very good. Best its close to the Queretaro Airport if you have an early morning flight. We will stay there again, and tell our friends.

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Helpful?
Thank Alfredo J
Tamassa Mauritius
Reviewed October 13, 2015

The Casa Inn is ideal choice of hotels if you like to relax and be served by amazing staff. The hotel has a nice bar and a big restaurant, the food is good and you will find a great choice, the breakfast choice more than think, they have a complementary shuttle to the airport and the old town that is...

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Helpful?
Thank Zeppyc
Questions? Get answers from hotel staff and past guests. Ask a question

77 photos of this hotel

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Casa Inn Premium Hotel Queretaro

Address: Paseo de Miranda Ote. 2 | Monte Miranda, Queretaro City 76030, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: $60 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Inn Premium Hotel Queretaro 3.5*
Number of rooms: 54
Reservation Options:
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Hotel Style:
#6 Business Hotel in Queretaro City
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Questions & Answers

Here's what travelers have asked, with answers from Casa Inn Premium Hotel Queretaro staff and other travelers.
1 question
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Questions? Get answers from Casa Inn Premium Hotel Queretaro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great views from rooms at the front ramp for wheelchair and 2 lifts”
Zeppyc, Oct 13, 2015 | Read review
“include the buffet breakfast when you pay the room or in the reservation, that way it is cheape”
IRA_LELI98, Sep 29, 2015 | Read review
“The higher you go the nicer view of the skyline you have.”
ph3654569, Oct 21, 2014 | Read review
“Just don't stay here!”
NGPS, Jul 6, 2014 | Read review
“The 10th and 11th floors allows you to have breakfast at the 10th floor room with a nice view of the city.”
Emi-BR, May 5, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$62* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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