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DoubleTree by Hilton Queretaro

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Luis Vega y Monroy 410, Colinas del Cimatario, Queretaro City 76030 Mexico
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Traveler (25)
Room & Suite (23)
Videos (1)

About

Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Welcome to DoubleTree by Hilton Hotel Queretaro located in the heart of Santiago de Queretaro. This welcoming hotel in Queretaro is within easy access of the Pan-American Highway (Hwy 57) and prominent local businesses, and is just a five-minute drive from the Queretaro Convention Center and the Corregidora Stadium. Queretaro International Airport is just 35 minutes away, and the hotel provides complimentary transport to and from the airport and bus station. Feel welcome with a chocolate chip cookie and warm hospitality when you check into DoubleTree by Hilton Hotel Queretaro. Relax in a comfortable guest room on a king- or queen-sized bed. View a movie and choice of premium channels on a 42-inch LCD TV. Stay connected with work and friends with complimentary internet access and catch up with work at the desk. Upgrade to a spacious suite complete with homelike amenities including a microwave, minibar and comfortable seating area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
Hotel links
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Special Offer:Price Match Guarantee
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622Reviews0Q+A8Room tips
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Popular mentions
thanks to all the staff for the fantastic service we were given, it's the perfect combination between the nice and warm people from Queretaro who happen to work at this DoubleTree - Hilton facilities; every inch of the room, parking lot, online booking, the coffee, all of it made a great experience, thank you all.
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Review collected in partnership with DoubleTree by Hilton
Hotel's Favorite
Very good breakfast service But extra costs for breakfast buffet. The same breakfast is in other hotels completely one price or inclusive Location goodQuiet roomsInteroir goodParking goodGood connection to bus terminals
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Review collected in partnership with DoubleTree by Hilton
Response from Elizabeth A, Director General at DoubleTree by Hilton Queretaro
Responded Mar 3, 2019
Thank you for taking a moment to share your experience. I am happy to hear you found this experience to your liking, you motivate us to work constantly :). We look forward to welcoming you back to our hotel in the not too distant future, we love having you here! Sincerely, Elizabeth Angulo Operations Director DoubleTree by Hilton Querétaro 442 368 3000
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I checked into the hotel late on Monday evening and experienced a longer than usual wait as the guest before me had used a 3rd party company to book their rooms and that seemed to be an issue with the first desk. One agent to check in all the parties. The front lobby is very small off of which was a very small bar area where several guests were seated enjoying drinks. Once the front desk clerk started my check in it was pretty routine and smooth. My status with Hilton was to include breakfast and she confused me that it was $50 pesos for breakfast but the next morning clarified that it was if I ordered something other than the continental breakfast. I got to the suite I had reserved and found that while the hotel carpets and decor is a little dated, the room was very good sized. Not a lot of lighting in the front room but very spacious. There were not bath towels in the big, beautiful bathroom, and they delivered those late that evening within minutes of my request to the front desk. I ordered room service the last night and had a good steak and fries delivered to the room The breakfast area is cafeteria style with a buffet selection. The waiters were moving about refilling coffee, etc. Friendly staff. Comp Shuttle at 4am only took about 19 minutes to airport The hotel has one elevator and there were not issues of having to wait for it. There were plugs by the bed for the phone and chargers Hotel is close to a hospital ,pharmacy and fast food type chicken restaurant.
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Response from DoubleTree Q, Director General at DoubleTree by Hilton Queretaro
Responded Jul 18, 2019
Dear Mr. Burton, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not meet the expectations we all wanted this time. Your comments will help us as we continually work to improve our guest experience, I offer to you a sincere apology for this inconveniences regarding to our service during the check in process and also about the property condition, as you mentioned is a little bit dated because we've been working for over eight years and we are now planning renovations too. I would like to thank you for your opinion regarding to our restaurant, location and team members service, this is a really objective and complete feedback which help us to appreciate the big picture. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future, we love having you here! Sincerely, Elizabeth Angulo DoubleTree by Hilton Querétaro 442 368 3000
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Overbooked and didn't have rooms for us. No sense of urgency to find us rooms at another hotel. Took almost an hour to get it all sorted out. The manager was not helpful and we were left wondering what to do and what was happening.
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Response from DoubleTree Q, Director General at DoubleTree by Hilton Queretaro
Responded Jul 8, 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not meet the expectations we all wanted. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future to show you the progress you motivate us to make. Sincerely, Elizabeth Angulo DoubleTree by Hilton Querétaro 442 368 3000
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The motor hotel had clean rooms and a nice breakfast buffet. The rooms were satisfactory as you would expect from a Hilton and the service was good. A shuttle bus is available to the airport and downtown. The property is only average and is half way between the historic district and the airport, but neither are close by.
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Response from Elizabeth A, Directora de Operaciones at DoubleTree by Hilton Queretaro
Responded Mar 25, 2019
Dear Jim, Thank you for taking the time to share your experience about your recent stay at our hotel. You are our most valued guest. We sincerely appreciate your feedback, we are happy to see your great comments, you motivate us to keep working constantly and improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future, we love having you here! Sincerely, Elizabeth Angulo DoubleTree by Hilton Queretaro 442 368 3000
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PRICE RANGE
$67 - $133 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastQueretaroQueretaro City
NUMBER OF ROOMS
100
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Frequently Asked Questions about DoubleTree by Hilton Queretaro
Which popular attractions are close to DoubleTree by Hilton Queretaro?
Nearby attractions include Metro Lanes Bowling & Lounge (0.7 miles) and Ice Dome (0.7 miles).
What are some of the property amenities at DoubleTree by Hilton Queretaro?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Queretaro?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at DoubleTree by Hilton Queretaro?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Queretaro?
Conveniently located restaurants include Brasil Na Braza, Sirloin Stockade Queretaro, and Cantina La 500.
Are there opportunities to exercise at DoubleTree by Hilton Queretaro?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Queretaro?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Queretaro offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton Queretaro?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Queretaro?
Many travelers enjoy visiting Historic Center of Santiago de Querétaro (1.6 miles), Plaza de Armas (3.0 miles), and Palacio de Gobierno Casa de la Corregidora (3.0 miles).
Is DoubleTree by Hilton Queretaro accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.