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BEST WESTERN Maple City Inn

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1 Canisteo Square, Hornell, NY 14843-1954 (Formerly Comfort Inn)
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1 room 1 adult
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BEST WESTERN Maple City Inn
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106 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Maple City Inn
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Norfolk VA
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

Stayed here while visiting family in Dansville. Very clean, modern, good amenities & beds are comfortable. Exceptional service both at the front desk and from the cleaning crew (Christina was very accomdating). If you leave really early they will fill your coffee mug and have it waiting for you; that was a very nice touch! Will be back!

Helpful?
Thank Josiah H
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to let us and others know of your experience. We are Happy that you enjoyed your stay with us and that you come back real soon. More 

Chambersburg PA
1 review
5 of 5 stars Reviewed November 24, 2015

the rooms were very nice. the staff very friendly and nice breakfast. has indoor pool open till midnight. used to live in Hornell years back. We were quite happy with the over all stay for 2 days. Would stay there again.

Helpful?
Thank Docchambersbugpa
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to let us and others know of your experience. We are happy that you enjoyed your stay and we hope to see you back again real soon. More 

Cedar Mountain, North Carolina
Level Contributor
14 reviews
4 hotel reviews
5 of 5 stars Reviewed November 10, 2015 via mobile

This hotel has been beautifully remodeled. The rooms, hallways and lobby smelled clean and fresh. Everything in the room was perfect. Beds were very comfortable. All the staff were friendly and helpful. They use the new key cards where you just hold the card up to the door and the door unlocks. Very nice touch, no fumbling as to how... More 

Helpful?
Thank NMB2013
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would like to thank you for taking the time to write a review via TripAdvisor. We here at the Best Western Maple City Inn strive to make each and every guest feel at home. I am happy that you enjoyed your breakfast as we all know that it is the most important meal of the day. We thank you... More 

Albany, New York
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 30, 2015

Beware of them charging you for smoking in the room (obviously to just get more money--maybe trying to pay for their recent remodel/brand change) when you absolutely did NOT. When I noticed the strange charge on my credit card the day after I checked out, I immediately called to find out what it was for (and it was also showing... More 

Helpful?
Thank curlgirl4u
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would first like to sincerely apologize that your stay was anything but satisfactory, especially given the circumstances of your stay. We strive to make each and every guest experience a great one, and we obviously fell way short of our goal this time. I will contact you to discuss this matter further. Sincerely, Kelly Kline General Manager More 

Kingston, Canada
Level Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 30, 2015

Having never stayed in Hornell, we figured a Best Western Hotel would be a good choice for a pre football game at Alfred University, a good call! The hotel is still undergoing a bit of a facelift as sanding/painting was underway near the elevator. The rooms at this Best Western were a good size, clean and noticeably, recently upgraded. The... More 

Helpful?
1 Thank firefighter28
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would like to take this time and say thank you for sharing with us and others your feed back on Trip-Advisor. We appreciate your feed back and will work on any issues. We hope to see you back again real soon. Sincerely Kelly Kline General Manager 607-324-4300 More 

Hammonton, New Jersey
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 29, 2015

We usually don't stay in Hornell while visiting my daughter at college because the hotels were never smoke free and they were very run down. This hotel has been completely renovated. All new carpets, beds, lobby, TV's, etc. It is smoke free and the smell was very good. It has a full complimentary breakfast (not just continental). A nice pool... More 

Helpful?
Thank Ben P
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

I would like to thank you for taking the time to write a review via Trip-Advisor. We are so happy that you enjoyed your stay, and we hope to be seeing you again soon. Sincerely Kelly Kline General Manager 607-324-4300 More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 1, 2015 via mobile

We have family in Hornell so regularly stay here. It has changed from the old worn down Comfort Inn to a Best Western. The room has been upgraded with comfy beds, fridge and microwave. It has definitely been improved since our last visit. The exterior and lobby have also been freshened up.

Helpful?
1 Thank Lauren I
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via Trip Advisor. We are happy to say that we are excited about the total renovations to the hotel, We hope that you will be back soon to visit, again Thank you! More 

NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 30, 2015

I have been staying here on business for two years. Staff are always great. The remodel makes this hotel better than the Hampton Inn that I stay in when I am in Orchard Park! I especially love the new mattresses and the sanitized remote control!

Helpful?
Thank wannagomore
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via Trip Advisor. We are happy that you enjoyed your stay and we hope that you will be back real soon. More 

South Ozone Park, New York
1 review
5 of 5 stars Reviewed August 29, 2015 via mobile

The service was great, they are all very kind. The room was beautiful they even have a special tv remote to promote the cleanliness. It's little details that matter when you want to stay at a hotel. They have a pool and gym. Breakfast was delicious! Overall I'm happy with my stay it's worth it. The only thing that may... More 

Helpful?
Thank chrissty024
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to fill out a review of your stay via Trip Advisor. We are glad you loved the breakfast because as we all know it is the most important meal of the day. Thanks again and we hope to see you back soon. More 

Canisteo, New York
Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 13, 2015

In the past 12 years living near Hornell we have recommended this hotel above any others in Hornell. The hotel went from a Comfort Inn to Maple City Inn this year, and then it became a Best Western late June. We were charged for a room because of a confirmation number screwup in late June, after reserving 5 rooms for... More 

Helpful?
2 Thank Linda D
Kelly K, General Manager at BEST WESTERN Maple City Inn, responded to this review

Thank you for taking the time to send in your review. I am sorry you feel this way please give me a call at the hotel to discuss this matter. Sincerely Kelly Kline General Manager 607-324-4300 More 

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