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Comfort Suites Rochester

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Traveler (49)
Room & Suite (39)
Dining (7)
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Overview
  • Excellent36%
  • Very good44%
  • Average12%
  • Poor6%
  • Terrible2%
Travelers talk about
“cracker barrel”(15 reviews)
“small couch”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (164)
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68
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LanguageEnglish
57
68
19
10
4
Show reviews that mention
All reviewscracker barrelstandard comfortsmall couchwafflesfront deskthe breakfast areafridge and microwaveindoor poolexceptional staffbus tripfresh fruitroom was cleanhot breakfastthird floorking bedweekend stayfitness center
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51 - 55 of 158 reviews
Reviewed June 14, 2015

I thought the outside appearance was great. Everything was great with the layout and the staff. Easy In easy out! The room was laid out nicely. Had a dining table Microwave, refrigerator, and a sofa. The sofa, however, was cheap and past it's replacement date....More

Thank Larry L
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded June 29, 2015

Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More

Reviewed May 28, 2015

Older hotel with poorly designed placement of the pool. Visible from lobby. Moreover, chlorine smell penetrates lobby and breakfast area. The entry door is narrow and not automatic making entry for seniors and handicapped persons very difficult, especially with baggage carts. Our room was nice...More

Thank Normanjp
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded May 29, 2015

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we...More

Reviewed May 27, 2015

If you are used to staying in the regular Comfort Suites configuration, you will be disappointed here. It seems to be an old Country Inns by Carlson property redecorated. It is certainly not a suites in any way. The room we are in is clean...More

1  Thank BeepTraveller
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded May 29, 2015

I would like to thank you for your detailed review of our property. I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements...More

Reviewed May 27, 2015

From the stained chairs in room, to the dirty bathroom floor, having to make up the sofa bed myself (after informing them we would need it) to seeing the disgusting stained mattress on the sofa bed...I did NOT sleep well. Then, lousy coffee and couldn't...More

Thank Debbie C
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded May 29, 2015

Thank you for taking the time to complete a Trip Advisor Review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness of your room during this trip....More

Reviewed May 26, 2015

Although hotel was full, the hallways were quiet all three nights. Rooms were squeaky clean, king bed was wonderfully comfortable, breakfast was fine and worth doing, front desk was very helpful. We were staying here to attend the U of Rochester graduation and would recommend...More

Thank RetiredMainer
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded May 29, 2015

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Breakfast Available
Meeting Rooms
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$89 - $185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
$89 - $185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (49)
Room & Suite (39)
Dining (7)
Pool & Beach (3)
Business Center & Event Rooms (1)
Questions & Answers
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Judith B
December 13, 2015|
Answer
Response from Larry L | Reviewed this property |
Wrong hotel. I don't know for sure. You can call them for an accurate answer. Disregard my previous post andwer
0
Votes
Judith B
December 13, 2015|
Answer
Response from GeneralManagerny007 | Property representative |
I am sorry we are a pet free and smoke free hotel. If I could be of any other assistance please just ask. Brent Palmer General Manager
0
Votes
Room Tips
"3rd floor has no one above you"
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"Accessible Rm 112 is comfortable with two double beds, and a sofa bed. Microwave, fridge and coffeemaker."
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"If they're not all booked, ask for a "handicapped" room - they're huge..."
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"King suite has plenty of space. South side of property may be more quiet, as away from I-390."
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