We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Comfort Suites Rochester

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Comfort Suites Rochester
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

142 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 138: English reviews
Fort Pierce, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 27, 2016

This Comfort Suites is a little more expensive than other Comfort Inns but worth it. Located close to the malls with a Cracker Barrel next door! The motel staff was very friendly and helpful throughout our 5 day stay. Rooms were very comfortable and clean. Breakfast buffet was standard but adequate.

Helpful?
Thank Itchytotravel
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi Itchytotravel, Love the name by the way! Thank you for taking time out of your busy travels to write us a review. We are so happy that you enjoyed your stay with us! Our staff takes pride in providing all our guests the comforts of home while traveling, making sure that our rooms are clean and comfortable. We are... More 

Woodstock, Canada
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 18, 2016

The good about this hotel - friendly staff, great breakfast, comfortable mattress. The not-so-good - dirty hallways and exercise room. Very hot pool and exercise rooms. The screen in the window in our room had a hole in it. It must have been there for awhile as the paper towel used to fix the hold had spider webs around it.... More 

Helpful?
Thank Motorcycling C
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Dear Motorcycling C, Thank you for taking time to write us a review. We are so happy that you enjoy our staff, breakfast, and comfortable beds! The bed is always important after a long trip! I am sad to hear that our pool and fitness center was too warm. We do try to keep the pool area a bit warm... More 

Austin, TX
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 17, 2016

I have been staying at this hotel when I visit family for several years. The location is conveniently located near the expressway and thruway. The staff is excellent and the property well maintained. I especially like that the rooms are large and well lit, so many hotels are stingy with lights . The fitness center and the pool are nice,... More 

Helpful?
Thank cemclellan
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi cemclellan, We love to hear when our guests have a great stay, Thank you! The staff take pride in making sure every guests stay is clean and comfortable. We look forward to seeing you when you visit your family again. Safe Travels, Brandy Klink General Manager More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2016 via mobile

We deselected the Best Western in Victor because they doubled advertised room rate once we booked and the desk clerk was offensively clipped and rude when we called. Aaron at Comfort Suites was friendly, professional, and welcoming on the phone and in person. Comfort Suites in Rochester NY was clean, super accessible from hywy, close to food/restaurants and offering snacks... More 

Helpful?
Thank Anne S
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi Anne S, THANK YOU for the sparkeling review!! We are so happy that you got the opportunity to stay with us. Aaron has been a great asset to our team this summer and so happy to assist our guests, making sure they are happy and comfortable. Thank you for noticing this. Our staff takes pride in making sure the... More 

Hoboken, New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 9, 2016

Happy to have a larger-than-average room with fridge, microwave, couch, and charging station. Fitness room and free breakfast were a plus. The buffet actually included scrambled eggs, but the muffins/breads/bagels were the usual cheap garbage. The Staff was efficient and friendly, especially in taking care of a problem with the bathroom. Can't speak to value, as I used Priceline.

Helpful?
Thank maratonczyk
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Dear maratonczyk, Thank you for the review! We are happy that you enjoyed our spacious rooms and breakfast! I hope that you were able to take part in the extra amenity of the pool as well! We know you have a lot of places to choose from when traveling to the Rochester area, and are glad you chose us! We... More 

Lake Villa, IL
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 2, 2016

Nice hotel, but looks a little tired. Plenty of room to spread out, though, and the room was clean. We had a room near a family engaged in a battle, which was a shame, but we were so tired that we didn't call the desk. I guess the walls could be a little more soundproof, though. No other complaints. After... More 

Helpful?
Thank tu2rgirl
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi tu2rgirl, Thank you for taking the time to review the Comfort Suites!! I am glad for the most part enjoyed your stay with us. I sincerely apologize for the disruptive nights sleep due to other guests, but are happy that we could be apart of your road trip adventure. We hope that you will stop back and stay with... More 

Montreal, Canada
Level Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 28, 2016 via mobile

Go elsewhere until they improve/remake installations. Room smells moist (1st floor) and gave me allergy. Carpets are torned, smelly and dirty (see pictures). Bathroom is old and needs updating. Doorhandles not 100% functionning. Towels at pool are like cheese graters... Pool is excellent. Bed is very good, as well as shower. Ammenities look like combines from different hotels (see picture).... More 

Helpful?
Thank DKanada
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi DKanada, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room on your recent visit. I have shared your feedback with the team to ensure we handle these types of situations differently in... More 

Ottawa, Ontario, Canada
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 16, 2016

Perfect location, great value, clean rooms, friendly staff. We stayed the long weekend in May. Now... the Monday they were having major issues with the breakfast. The power kept going out and nothing was working (including the air conditioning in the breakfast area) to prepare the food (waffle iron, toaster, etc.). I would hope this was a one-time thing. Otherwise,... More 

Helpful?
Thank Cindy D
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi Cindy D, Thank you for taking the time to review the Comfort Suites Rochester! We are so happy you enjoyed your stay! I do apologize for the issue with the power, I can assure you this was a 1 time occurrence and was fixed that afternoon. We hope to see you again soon! Brandy Klink General Manager More 

Niagara Canada
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 11, 2016

GREAT LOCATION FOR SHOPPING! Nice hotel good breakfast great staff bed was good but a little too firm would love to have had a pillow top mattress. I really think it should be a 3 star. Delmonico's Italian Steakhouse was a 5 minute drive and really enjoyable from the food to the music playing in the background(Rat Pack) we loved... More 

Helpful?
Thank dealr
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi dealr, Thank you for your review and kind words! We are so happy to hear that you enjoyed your stay with us at the Comfort Suites! Can you believe all the shopping around here?! And have you hear that the Marketplace Mall will be becoming an Outlet Mall in 2017?! We are so excited and hope that you will... More 

Toronto, Canada
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 7, 2016

Easy access to the highways. Many services within a short driving distance. Pleasant, helpful staff. Large, clean rooms. Good pool. Good breakfast. Reliable wi-fi. We stay here every year. Definitely recommend.

Helpful?
Thank Vicki T
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi Vicki T, Thank you for your kind response and taking the time to review us! We are so happy that you enjoyed your stay with us here at the Comfort Suites! I have shared your review with my staff and we are looking forward to your return next year! Sincerely, Brandy Klink General Manager 585 334 6620 More 

Questions? Get answers from hotel staff and past guests. Ask a question

69 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (48)
Viewed
Room/Suite (17)
Viewed
Bathroom (10)
Viewed
Dining (1)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (2)
Viewed
Dining (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Henrietta hotels
1.2 mi away
Holiday Inn Hotel & Suites Rochester - Marketplace
1.0 mi away
Hampton Inn & Suites Rochester / Henrietta
1.5 mi away
Country Inn & Suites By Carlson, Rochester-Henrietta
Show Prices
Show Prices
Show Prices
1.3 mi away
Home2 Suites by Hilton Rochester Henrietta
0.1 mi away
Homewood Suites by Hilton Rochester / Henrietta
1.4 mi away
Extended Stay America - Rochester - Henrietta
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Comfort Suites of Rochester. This 100% nonsmoking all suite property is conveniently located near I90 and I390 just minutes away from downtown, the Erie Canal, and the Rochester Institute of Technology. Let our staff treat you to the finest hospitality in Western New York. Enjoy our delicious complimentary hot breakfast, free WIFI, and indoor pool and spa. ... more   less 

Additional Information about Comfort Suites Rochester

Address: 2085 Hylan Dr, Henrietta, NY 14623-4219
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $80 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Rochester 2.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Choice Hotels, Priceline, Travelocity and Booking.com so you can book your Comfort Suites Rochester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Rochester Hotel Rochester
Rochester Comfort Suites
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites Rochester staff and other travelers.
2 questions
Ask a question
11 months ago
11 months ago

See all questions (2)

Questions? Get answers from Comfort Suites Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for one not near noisy kids, unless you have noisy kids.”
 of 5 bubbles tu2rgirl, Jul 2, 2016 | Read review
“Got it on hotwire 2 1/2 star suites in Henrietta NY, Should be a 3 star.”
 of 5 bubbles dealr, Jun 11, 2016 | Read review
“Get there early”
 of 5 bubbles ericg0wins, May 4, 2016 | Read review
“Free Breakfast”
 of 5 bubbles brandondaycaden, Mar 23, 2016 | Read review
“Anywhere would be just great”
 of 5 bubbles 121ronir, Jul 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay