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Comfort Suites Rochester

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Comfort Suites Rochester
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146 Reviews from our TripAdvisor Community

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Showing 142: English reviews
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Reviewed 4 weeks ago

Convenient and reasonable price. Close to Cracker Barrel and to many other restaurants that were open during power outage. We were kept warm and comfortable. I guess that is about all I have to say for now.

Thank Alan H
Reviewed August 14, 2016 via mobile

We deselected the Best Western in Victor because they doubled advertised room rate once we booked and the desk clerk was offensively clipped and rude when we called. Aaron at Comfort Suites was friendly, professional, and welcoming on the phone and in person. Comfort Suites in Rochester NY was clean, super accessible from hywy, close to food/restaurants and offering snacks...

1Thank Anne S
About Hotel's Favorite Review
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi Anne S, THANK YOU for the sparkeling review!! We are so happy that you got the opportunity to stay with us. Aaron has been a great asset to our team this summer and so happy to assist our guests, making sure they are happy and comfortable. Thank you for noticing this. Our staff takes pride in making sure the...

Baltimore, Maryland
Reviewed January 19, 2017

Have been staying at this place for years. Place was in the midst of remodeling, so I can understand and deal with the mess. Staff on both check-in and departure could not have been more unfriendly, bordering on rude. A little " people skills" training would go a long way. Will not stay again.

Thank Bob H
Rochester, New York
Reviewed January 9, 2017

Underrated establishment with exceptional staff, both behind the front desk and keeping the rooms spic and span from day to day. They also have a fitness center, fresh & hot complimentary breakfast, and an indoor pool open year-round!

Thank Andrew P
Reviewed December 22, 2016 via mobile

Great property in upstate NY. Conveniently located to other businesses, stores, and restaurants. There's a hot breakfast buffet in the morning and coffee and tea 24/7 in the lobby as well as fresh fruit. Rooms are clean and comfy. I'll be back later this week!

Thank Justin R
Fort Pierce, Florida
Reviewed August 27, 2016

This Comfort Suites is a little more expensive than other Comfort Inns but worth it. Located close to the malls with a Cracker Barrel next door! The motel staff was very friendly and helpful throughout our 5 day stay. Rooms were very comfortable and clean. Breakfast buffet was standard but adequate.

Thank Itchytotravel
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi Itchytotravel, Love the name by the way! Thank you for taking time out of your busy travels to write us a review. We are so happy that you enjoyed your stay with us! Our staff takes pride in providing all our guests the comforts of home while traveling, making sure that our rooms are clean and comfortable. We are...

Woodstock, Canada
Reviewed August 18, 2016

The good about this hotel - friendly staff, great breakfast, comfortable mattress. The not-so-good - dirty hallways and exercise room. Very hot pool and exercise rooms. The screen in the window in our room had a hole in it. It must have been there for awhile as the paper towel used to fix the hold had spider webs around it....

Thank Motorcycling C
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Dear Motorcycling C, Thank you for taking time to write us a review. We are so happy that you enjoy our staff, breakfast, and comfortable beds! The bed is always important after a long trip! I am sad to hear that our pool and fitness center was too warm. We do try to keep the pool area a bit warm...

Austin, TX
Reviewed August 17, 2016

I have been staying at this hotel when I visit family for several years. The location is conveniently located near the expressway and thruway. The staff is excellent and the property well maintained. I especially like that the rooms are large and well lit, so many hotels are stingy with lights . The fitness center and the pool are nice,...

Thank cemclellan
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi cemclellan, We love to hear when our guests have a great stay, Thank you! The staff take pride in making sure every guests stay is clean and comfortable. We look forward to seeing you when you visit your family again. Safe Travels, Brandy Klink General Manager

Hoboken, New Jersey
Reviewed August 9, 2016

Happy to have a larger-than-average room with fridge, microwave, couch, and charging station. Fitness room and free breakfast were a plus. The buffet actually included scrambled eggs, but the muffins/breads/bagels were the usual cheap garbage. The Staff was efficient and friendly, especially in taking care of a problem with the bathroom. Can't speak to value, as I used Priceline.

Thank maratonczyk
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Dear maratonczyk, Thank you for the review! We are happy that you enjoyed our spacious rooms and breakfast! I hope that you were able to take part in the extra amenity of the pool as well! We know you have a lot of places to choose from when traveling to the Rochester area, and are glad you chose us! We...

Lake Villa, IL
Reviewed July 2, 2016

Nice hotel, but looks a little tired. Plenty of room to spread out, though, and the room was clean. We had a room near a family engaged in a battle, which was a shame, but we were so tired that we didn't call the desk. I guess the walls could be a little more soundproof, though. No other complaints. After...

Thank tu2rgirl
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Hi tu2rgirl, Thank you for taking the time to review the Comfort Suites!! I am glad for the most part enjoyed your stay with us. I sincerely apologize for the disruptive nights sleep due to other guests, but are happy that we could be apart of your road trip adventure. We hope that you will stop back and stay with...

Questions? Get answers from hotel staff and past guests. Ask a question

69 photos of this hotel

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All Traveler Photos (48)
Room/Suite (17)
Bathroom (10)
Dining (1)
Business Center/Function Rooms (1)
Other (19)

Management photos: Courtesy of the property manager

All Management Photos (21)
Hotel & Grounds (2)
Dining (2)
Pool/Beach Area (2)
Other (15)
Questions? Get answers from hotel staff and past guests. Ask a question


  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Comfort Suites of Rochester. This 100% nonsmoking all suite property is conveniently located near I90 and I390 just minutes away from downtown, the Erie Canal, and the Rochester Institute of Technology. Let our staff treat you to the finest hospitality in Western New York. Enjoy our delicious complimentary hot breakfast, free WIFI, and indoor pool and spa. ... more   less 

Additional Information about Comfort Suites Rochester

Address: 2085 Hylan Dr, Henrietta, NY 14623-4219
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $106 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Rochester 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites Rochester Hotel Rochester
Rochester Comfort Suites
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites Rochester staff and other travelers.
2 questions
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over a year ago
over a year ago

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Questions? Get answers from Comfort Suites Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for one not near noisy kids, unless you have noisy kids.”
tu2rgirl, Jul 2, 2016 | Read review
“Got it on hotwire 2 1/2 star suites in Henrietta NY, Should be a 3 star.”
dealr, Jun 11, 2016 | Read review
“Get there early”
ericg0wins, May 4, 2016 | Read review
“Free Breakfast”
brandondaycaden, Mar 23, 2016 | Read review
“Anywhere would be just great”
121ronir, Jul 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question