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Extended Stay America - Rochester - Henrietta

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Extended Stay America - Rochester - Henrietta
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84 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

Love this place! OK, it's not a resort or a place you might take your lady to impress her, but if you are looking for a nice, convenient place to "crash" for a day or even a week and you do not want to break the bank, this is the place for you. Comfortable beds; adequate floor space; microwave/stove/full size... More 

Helpful?
Thank David L
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for your gracious review of our property. I'm thrilled that you enjoyed our in room kitchen, our location and our comfortable beds. We strive to provide a home away from home experience for our guests. I am going to pass along your comments regarding our soap to our purchasing department, this information helps us to make informed decisions... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 15, 2016 via mobile

-Pro's: Very friendly staff. Exellent price. Very close to airport, restaurants, grocery stores, and shopping. Kitchen with two burner electric range, microwave and fridge. Ironing board and iron. -Con's: Stayed 8 nights and never received housekeeping service. Even though they offer pots, pans, and dishes, it's first come first serve, so may not be available. Coffee in lobby is limited... More 

Helpful?
Thank alexgarcia6
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for taking the time to write a review of your stay. The stained sheets and lack of housekeeping you described is unacceptable, and I sincerely apologize for your experience. I am working closely with staff members to ensure that future guests do not check into a room that does not meet company standards. Thank you very much for... More 

Hollis, New Hampshire
Level Contributor
15 reviews
2 of 5 stars Reviewed July 13, 2016

The room rate we got from their 800 # was $20 higher than on line rate we found, so pay attention to what they charge you. When we got to the room, we found pillows on the bed with no pillow cases, and none of the kitchen items we expect from similar properties. We had to go down to the... More 

Helpful?
Thank John H
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you for the feedback about your recent stay at our hotel. I am deeply disappointed that the room was not to your expectations. Please accept my sincerest apologies and I would like you to know that I have discussed your comments with our team. Thanks to your feedback, we can continue to work and improve on providing an exceptional... More 

Bengaluru (Bangalore), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2016

I stayed in Extended Stay America for a business trip between April 2016 and May 2016. Rooms are very clean and neat. Hotel has a good connectivity to Airport and other malls /places. All the employees of hotel are very kind and helpful to resolve my queries. Mr Jason General Manager and Mr Glenn gave more information to try near... More 

Helpful?
Thank Sathyanarayanan R
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Your kinds words in your review are much appreciated. It's excellent to read that your enjoyed one of our comfortable rooms, amenities, and convenient location during your business trip. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Crystal River, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 26, 2016

We are on the road about 100 days a year & look for places with kitchens. Extended Stay was a very nice place. Clean, roomy, & just what we needed. Everything worked well & would recommend to all. Biggest complaint...DOGS !!!. Noisey, barking at all different times of day. This could happen anywhere.

Helpful?
Thank egraves888
Binghamton, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2016

This hotel is great for those on a budget. The property is well taken care of and the attendant on duty went out of his way to make us feel welcome. The room itself has a nice mini kitchen and was very clean. They have a grab and go breakfast and the coffee was excellent. I would recommend the hotel... More 

Helpful?
Thank autiemomzrock
Manager_11525, Manager at Extended Stay America - Rochester - Henrietta, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our amenities and room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Napier
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 25, 2016

We went to Extended Stay America because a nephew told me about the chain. The motel at Henrietta just happened to be right place at the right time. My nephew told me about how Extended Stay America supply of dishes and materials for cooking etc - he like me finds it absolutely annoying that these things are not supplied so... More 

Helpful?
Thank Chris H
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our property. It’s great to read that you enjoyed our comfortable rooms as well as our fully equipped kitchens. I truly appreciate your comments regarding our staff and their exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

Columbus, Ohio
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 16, 2016

I had a great room. Very quiet. Comfortable bed, which was appreciated after a long day on the road. When I arrived, I was greeted by Glenn. Said I had a reservation (accidentally made for the following week-my mistake). He was kind and gracious enough to correct it and was able to get me settled into a room for my... More 

Helpful?
Thank Melodie H
New Hampton, NY
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 27, 2016

I did the express deal the day before from priceline I got the Extended Stay in Henrietta for $38 a night. It was very clean and a very large room. I have seen previous comments about how friendly the staff was. I checked in late at night and the lady at the front desk followed that pattern and was extremely... More 

Helpful?
Thank whittel
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our hotel to be a great value and had a pleasant experience! I truly appreciate your comments about our friendly customer service. The staff and I would like to thank you again for posting your review.... More 

Mississauga, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 4, 2015

Excellent Amazing Staff A very pleasant hotel close to all kinds of shops. The service was excellent, amazing. Liked the room location and amenities are excellent, Just loved the hotel and staff the treated me and my son like family.

Helpful?
Thank Chandru N
Manager_11525, General Manager at Extended Stay America - Rochester - Henrietta, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient amenities, friendly staff and our comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Rochester - Henrietta

Address: 700 Commons Way, Henrietta, NY 14623-3147
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $85 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Rochester - Henrietta 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Extended Stay Rochester
Extended Stay America Rochester
Rochester Extended Stay
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