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Residence Inn Rochester Henrietta

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Residence Inn Rochester Henrietta
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197 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Peaceful! Clean! Relaxed! The staff was great! Breakfast! On time & good! New rooms in a great location! Near a walk in emergency care! But you would never know it! Grocery, restaurants! They allow pets!

Helpful?
Thank Vandenberger
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Booked a two bedroom suite: one w King size bed, one w Queen size one. Got one with both beds Queen size (Room# 225). Hotel staff claimed that they were fully booked and did not have available what I booked and prepaid. Front desk staff was very welcoming and friendly though.

Helpful?
Thank Ruben Luis Y
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Dear Ruben thank you for sharing your comments. My apologies for the issues you encountered, moreover your rooms should have been guaranteed so I am at a loss as to why a change would have been made. I welcome the opportunity to speak to you concerning this reservation. More 

Dallas
Level Contributor
154 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a business trip recently. It is in a good location close to a mall and restaurants. Rooms are clean - everything you would expect from a marriott residence inn. I would stay here again if i visit rochester,.

Helpful?
Thank P D
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

We are so glad that you enjoyed the new hotel. I hope that you will visit us again soon. More 

Westchester County, New York
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2016

I just spent some days at the Marriott Residence Inn in Rochester/Henrietta and was very pleasantly surprised - The whole place has been refurbished sparing no expense everything is so luxurious - Coffee 24 hours a day - Service with a smile - We came in tired from our 6 hour trip and the beautiful blonde lady who checked us... More 

Helpful?
Thank lchum2015
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Lchum2015, we are ever so glad that you enjoyed your stay. Our renovations to the rooms and new lobby area are completed and we look forward to sharing the space with all of our guests. More 

Poughkeepsie, New York
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed June 8, 2016

This Residence Inn has been completely renovated. The rooms are beautiful and comfortable. The staff is friendly as always-I've been staying here for over 10 years. The new additions will include an indoor heated pool. they are putting the finishing touches on the additions now and should be completed very soon.

Helpful?
Thank bill12603
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Bill12603, we are glad that you are enjoying the new rooms and current renovations. We hope to have the new lobby area completed by mid June. More 

Provo
Level Contributor
447 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 stars Reviewed June 4, 2016

This hotel was recently renovated and the new rooms are wonderful. We had a large two room suite and it was perfect for my wife and I and our two boys. The staff was really nice upon checking in and the hotel was quieter than most hotels. Location is within 10 minutes of downtown rochester and only a minute or... More 

Helpful?
Thank Mea37
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

We are glad to say that all of our rooms are fully renovated and we anticipate the new lobby area and pool to be completed by mid June. I hope that you will return and enjoy that space as well. More 

Albany, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 18, 2016

Our family of 4 spent two very nice nights here over a weekend. The room (in the new "tower") was very new, clean, and quiet. I used the fitness room both days and was amazed to see that they provided a basket of earbuds (new) to use with the machines. Many times I've gone for a run on a hotel... More 

Helpful?
Thank Tkakt
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Thank you very much for staying with us. I am glad to say that our construction will be over in the near future and that the new lobby will be opening mid June. Our great rooms have just all been renovated and we look forward to seeing you again. More 

Palm Beach Gardens, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2016 via mobile

The new Residence Inn is fantastic. Rochester doesn't have a great selection of hotels and this one is probably the best. The new rooms are fantastic. Marsha was super helpful at checkin and seemed genuinely excited to have us stay here. Thank you!!! I would recommend this hotel to anyone who is looking for a clean and comfortable stay.

Helpful?
Thank Travelinggolfer33418
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Thank you so much for staying with us. I am glad that you were able to enjoy your stay and meet Marsha-she truly is a great associate. More 

Level Contributor
288 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed April 23, 2016 via mobile

I would have loved to give this hotel 5 stars, but it's under construction / renovation so it's a work in progress. The staff is delightful, the ladies working the night shift are wonderful. The rooms in the 4 story back building are brand new and very well done. The construction makes parking difficult, but once it's done it will... More 

Helpful?
Thank LIV2FLY
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

LIV2FLY, thank you so much for continuing to stay with us and as you mentioned we are still under renovations but soon to be completed. We anticipate moving into our new lobby area by the end of May beginning of June. I am very sorry about the breakfast, as I know that we were hard pressed with the amount of... More 

Harrisburg, Pennsylvania
Level Contributor
286 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed March 21, 2016

I have stayed here probably half a dozen times in the past four years, and while the construction has definitely made a mess of the parking lot, I have not had any room issues and the breakfast has always been one of the best around. That said, I do feel compelled to at least notify potential guests about a situation.... More 

Helpful?
2 Thank Show_Biz_Kid
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Chris M. thank you so much for taking the time to share your comments. we are glad that you enjoyed your stay and can not thank you enough for your loyalty over the years. As you mentioned we are a pet friendly hotel and try to insure that anyone with pets is placed in a room that will make it... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Rochester Henrietta

Address: 1300 Jefferson Road, Henrietta, NY 14623
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $160 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Rochester Henrietta 3*
Number of rooms: 116
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Also Known As:
Residence Inn Rochester Hotel Rochester
Rochester Residence Inn
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