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Residence Inn Rochester Henrietta

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Residence Inn Rochester Henrietta
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203 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Welland
Level Contributor
257 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were looking for a place to stay for the weekend, and we noted that the management of this facility usually responded to TripAdvisor reviews. That is a good sign, so we booked. We enjoyed an enthusiastic and efficient reception making check-in smooth and easy. Later in our stay, they pleasantly helped sort out some minor housekeeping issues. The breakfast... More 

Helpful?
Thank Professor04
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Professor04- I am glad that you were able to stay with us and have an enjoyable experience. As a newly remodeled property we appreciate all the feedback that we can get in order to provide a great product and quality service. Thank you for staying with us!!! More 

Londonderry, New Hampshire
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

As Residence Inn's go, this one is basically brand new. The rooms are spacious. Wonderful pool and exercise room. Breakfast was the usual, and good. If you need a full kitchen for a few days, this is an excellent place. New wireless door locks. I had a problem with my keys, and they sent maintenance, Francisco, up right away to... More 

Helpful?
Thank JR_Kemet
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

JR_Kernet, Thank you for your comments. I am pleased that our property exceeded your expectations and Francisco assisted you efficiently. Thank you for choosing the Residence Inn Rochester and we look forward to serving you in the future. More 

Woodbridge, Virginia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel had some construction near the entrance but did not affect us. Check in was smooth and fast. Room was well appointed and clean. Breakfast had a lot of options. Only nitpick would be that the juice machine is inconsistent. The first day the cranberry juice was very watery. The second day, the apple juice was 95% water and... More 

Helpful?
Thank 2Rismo
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

2Rismo, Thank you for your comments. We will be addressing the juice dispensing unit to ensure it is functioning properly. I deeply apologize if this caused any inconvenience during your stay with us. If there is anything else I can assist you with please contact me directly and I would be happy to speak with you. Thank you for choosing... More 

New York City, New York
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We visited the Residence Inn coming back from a vacation, and we were pleasantly surprised. It's been a long time since I've stayed in the Residence Inn, and I'll be back based on this experience. The Good: This was anew hotel, and the rooms and appliances were brand new. Also, all of the staff members were welcoming and friendly. Finally,... More 

Helpful?
Thank FoxFrancis
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

FoxFrancis, Thank you so much for your comments. We are thrilled that you enjoyed your stay with us. I will be sure to pass on your kind comments to your staff. We hope to see you back again soon. More 

Washington DC, District of Columbia
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great stay here. We had a one bedroom suite which was the perfect size for our 3 person family. Breakfast in the AM was included. They also left a little toy cow in the room as a gift to my daughter which was a nice gesture.

Helpful?
Thank agw7777
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

agw7777, Thank you for your comments. I am thrilled that you enjoyed your stay with us and your daughter enjoyed her little gift. It was our pleasure having your family stay with us. Thank you for choosing the Residence Inn Rochester, we look forward to serving you in the future. More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Peaceful! Clean! Relaxed! The staff was great! Breakfast! On time & good! New rooms in a great location! Near a walk in emergency care! But you would never know it! Grocery, restaurants! They allow pets!

Helpful?
Thank Vandenberger
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Thanks for staying, we are very proud of the new hotel and hope to see you again. More 

Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed July 12, 2016 via mobile

Booked a two bedroom suite: one w King size bed, one w Queen size one. Got one with both beds Queen size (Room# 225). Hotel staff claimed that they were fully booked and did not have available what I booked and prepaid. Front desk staff was very welcoming and friendly though.

Helpful?
Thank Ruben Luis Y
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Dear Ruben thank you for sharing your comments. My apologies for the issues you encountered, moreover your rooms should have been guaranteed so I am at a loss as to why a change would have been made. I welcome the opportunity to speak to you concerning this reservation. More 

Dallas
Level Contributor
154 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 27, 2016

Stayed here for a business trip recently. It is in a good location close to a mall and restaurants. Rooms are clean - everything you would expect from a marriott residence inn. I would stay here again if i visit rochester,.

Helpful?
Thank P D
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

We are so glad that you enjoyed the new hotel. I hope that you will visit us again soon. More 

Westchester County, New York
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2016

I just spent some days at the Marriott Residence Inn in Rochester/Henrietta and was very pleasantly surprised - The whole place has been refurbished sparing no expense everything is so luxurious - Coffee 24 hours a day - Service with a smile - We came in tired from our 6 hour trip and the beautiful blonde lady who checked us... More 

Helpful?
Thank lchum2015
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Lchum2015, we are ever so glad that you enjoyed your stay. Our renovations to the rooms and new lobby area are completed and we look forward to sharing the space with all of our guests. More 

Poughkeepsie, New York
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed June 8, 2016

This Residence Inn has been completely renovated. The rooms are beautiful and comfortable. The staff is friendly as always-I've been staying here for over 10 years. The new additions will include an indoor heated pool. they are putting the finishing touches on the additions now and should be completed very soon.

Helpful?
Thank bill12603
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Bill12603, we are glad that you are enjoying the new rooms and current renovations. We hope to have the new lobby area completed by mid June. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Rochester Henrietta

Address: 1300 Jefferson Rd, Henrietta, NY 14623-3197
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $162 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Rochester Henrietta 3*
Number of rooms: 116
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Also Known As:
Residence Inn Rochester Hotel Rochester
Rochester Residence Inn
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