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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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668 Reviews from our TripAdvisor Community

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Showing 660: English reviews
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

Nice facility with a small bar and decent common area for team parent "meetings." Undergoing some minor reception area construction but it was barely noticeable. HVAC unit was loud and struggled to maintain temp, but that may have hair Will stay there again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 670chrisq
new york city, United States
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I had to ask three times for an extra towel, the hotel was under construction and I was not notified about it upon booking. It was clean, but a pain to walk around all the construction, and the pool and fitness center was closed. Wish I had known this before. I would have stayed somewhere else.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diane C
Irondale, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

They were remodeling, not a problem. However, loud unsupervised children were a problem. Room was nice, shower curtain not appropriate for rod, so water constantly collected on floor from showering. I was there for business, six nights, so lack of microwave or cheap food got expensive. But, I love the brand.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kristie R
Freehold, New Jersey
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent place to stay when visiting Rochester NY. It is right off the main highway and plenty of great restaurants within a few blocks. Staff at the hotel are all extremely pleasant. Very comfortable atmosphere inside the lobby. Guest rooms are large and comfortable.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jim W
Washington DC, United States
1 review
5 of 5 stars Reviewed 1 week ago

If you are big on cleanliness, quality, and customer service this is the right hotel for you. Staff was extremely friendly and helpful. Location is perfect. Hotel & rooms were comfortable and very clean.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dominica B
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dominica B, Thank you for recognizing the quality my team puts forth in customer service. They work very hard to make everyone's stay a "10", my team can't wait to service you again real soon. Thanks again More 

New york
1 review
1 of 5 stars Reviewed 1 week ago

Hotel construction is an understatement. Long hike around the halls to the elevators with luggage. Entrance hard to find after dark if checking in because of construction. Clueless front desk. Freezing cold pool.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Z2387XElaurag
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Z2387XElaurag, We are so sorry our upgrades was such an inconvenience. We do realize upgrades can be sometimes be difficult and we appreciate everyone's patients while we work hard today for a better future. The future is right around the corner and we hope the next time you are in town you can see the finished results. Thanks again for... More 

seneca falls, United States
1 review
5 of 5 stars Reviewed 1 week ago

was a very good experience from check in to check out, very nice quite hotel, nice layout, rooms are very nice, pool, bar, and buffet breakfast made it and even better stay, would highly recommend this hotel to anybody

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Justin L
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Justin L, We just wanted to thank you for making our home, your home while you were in the Rochester area. Hope to see you again soon:) More 

Monongahela, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

From the moment we walked in the front door, the staff was very friendly and helpful. Our room was clean and the bed so comfortable we slept like babies. We would highly recommend this place and look forward to staying there again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank frankdV8534XW
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Frankdv8534XW, We just wanted to thank you for choosing our hotel to be your home away from home. It is always great to hear when people enjoy our beds, that designed for Doubletree's:) Thanks again and hope to see you again soon! More 

Wappingers Falls, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great time the hotel was very clean beds very comfortable staff very nice and friendly and the cookies was delicious we will return and recommend friends to stay next time they in town the food was good and the bar was great

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Hilda C
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hilda C. Thank you for your most recent review of our hotel. It always makes me glad when people recognize our team, they work so hard to make a difference in peoples lives. Thanks again and glad you like our cookies! More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Please think twice about booking wedding here. Wedding coordinator left without delegating responsibilities to anyone. Was told the bridesmaids should of refilled the candy bar. Wedding crashers came into ballroom, I had to leave my own wedding to go to the front desk since no staff was attending to the wedding for them to be removed. Items ( cards/ money)... More 

Helpful?
Thank David H
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

David. We are so sorry that our facility did not meet up to your expectations. We believe some of your concerns are warranted and have been personally addressed. My team has an impeccable reputation for handling events of all sizes and have done hundreds of successful weddings. Our goal is to have 120% satisfaction and if we ever fall short... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $124 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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