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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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647 Reviews from our TripAdvisor Community

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Showing 639: English reviews
Queensbury, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Traveled twice for PBR baseball events! Best location and value for our money in 6 years of travel baseball. Great choice! Front desk is efficient and kind. Room service was wonderful. Breakfast in the bistro was a great value and delicious. Bar/restaurant in the lobby was convenient and had wonderful staff. Convenient location to several baseball venues and colleges. We... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patti S
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Patti S, Thank you for that glowing review, we appreciate your feelings about our hotel being the best during the last 6 years of your travel. Hopefully, we will see you again during your 7th traveling year:) More 

Rochester, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff was very attentive from the moment of check in to checking out. Despite some main entrance renovations the hotel was very clean. The lobby area was great for nightly get togethers over looking the pool with a bar and tv area.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael P
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Michael P. Thank you very much for acknowledging my teams attentiveness and cleanliness of the hotel. We enjoyed servicing you and you family and hope to see you next time you visit Rochester! More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff was absolutely outstanding! The restaurant was excellent. Rooms were clean and quiet! I would definitely recommend this hotel. The front entrance was under construction but the hotel let you know about this on every notification. I can't wait to see the finished product. Hopefully our team will attend this baseball tournament again next year. The only thing I... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank O8964LFsharonm
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

08964LFsharonm, Thank you for your review of our hotel and team. We are so glad you enjoyed our restaurant and we can't wait for you to see the finished product also:) We certainly hope your team did well in the tournament and we see you next year as well! More 

Glastonbury, United States
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 days on business. The lobby area is undergoing some renovations and a nice upgrade. Staff was friendly and efficient on check in. My room was on the ground floor and room was just renovated so nice and clean. Breakfast buffet had great choices. Would definitely stay again

Helpful?
Thank Arlene J
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Arlene, Thank you for noticing our upgrades and our team they work very hard to make everyone feel special. We can't wait for you to see our finished product! Thanks Again, More 

Dayton, Ohio
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This Doubletree was the best one I stayed at and a long time. The Staff was very friendly they went above and beyond. They greet you when you arrive each and when you were leaving they ask if there was anything could do for us when we would go out. The rooms were very clean even the carpet was clean,... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank UnhappyGuest55
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear UnhappyGuest55, I can see you are a very seasoned and appreciative traveler. Thank you for your stellar review of our hotel and team, they truly care about making everyone's stay a "10". Thanks again and hope to see you again soon, More 

NYC, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

What a nightmare! The room was dirty, the shower at first didn't even go on and then had zero water pressure. The staff was clueless and rude. Very disappointed! I'd strongly advise to find better properties in the area. There are also no status recognition for HH members with it.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeff J
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Jeff J. I want to thank you for your comments and apologize. I would like the opportunity to discuss your experience in a little more detail. If you wouldn't mind contacting me directly at Robert.trotta@Hilton.com I would greatly appreciate it. Your experience should not have happened and I do, once again, apologize. More 

Waterford, Michigan
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

From the moment I walked in, smelling pool chlorine and seeing the reworked Holidome layout, I wondered. On the plus side: The gal who checked us in at 9pm was terrific. The rooms had good light. Now the rest: no bar soap, rust on the shower walls. A very public balcony (Holidome) and a microwave oven sat in the hallway... More 

Helpful?
1 Thank KStebleton
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

KStebleton, Thank you for your most recent review, we appreciate your feedback. I do apologize for the inconveniences you may have experienced during your stay. I am a little shocked to say the least. Although we are currently undergoing our final stages of upgrades to our hotel we try not to let that be a detraction from any guests stay.... More 

Dundee
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I spent the night to attend a graduation. We checked in, went upstairs, and I used the bathroom. There was no bar soap, so I did without, and when we returned we asked at the front desk. The associate there said something about the hotel not being able to get bar soap, and we should use the... More 

Helpful?
Thank Harvey G
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Harvey G. Thank you for staying with us, I do want to apologize for the soap incident. I have to agree it is a weird situation and should not have happened. I am not exactly sure why occurred and will be addressing this with my team ASAP. More 

Baltimore, Maryland
1 review
2 of 5 stars Reviewed June 24, 2016

The person at the front desk was great, but there were so few people here during my stay that the staff seemed bored and inattentive. They didn't pick up the breakfast order on my door the night before (I put it there at 8 pm) so no breakfast delivery. When I called the front desk about it they said someone... More 

Helpful?
Thank jguerra1958
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

jguerra1958, I appreciate your feedback and apologize for my teams inattentiveness. I would feel the same way and I will personally look into those concerns. My team is normally very reactionary towards guest needs, I am very shocked to say the least. I want to thank you for letting me know. I would also hope that the next time you... More 

Fairfax County, Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2016

Check-in with Klay was excellent. Cookies very good. Very happy with room and bathroom. Close to the Thruway and road system up into Rochester. We had free wi-fi in the room, but don't if that was because we're HHonors.

Helpful?
Thank RITA P
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Hi Rita, Thanks for letting us know about your experience with Clay, he is one of our newest rising stars at our hotel. We hope to see you again next time you are in town. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $115 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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