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DoubleTree by Hilton Hotel Rochester

847 reviews
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Traveler (62)
Room & Suite (26)
Dining (11)
Overview
  • Excellent42%
  • Very good28%
  • Average16%
  • Poor9%
  • Terrible5%
Travelers talk about
“double tree”(56 reviews)
“cookies”(81 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Rochester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (847)Write a Review
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All reviewsdouble treecookieshockey tournamentbreakfast buffeta hilton honors membernice hotellobby areahotel staffhot tubfitness centerconvenient locationomeletteatriumrochesterjerryrenovationshighway
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1 - 5 of 838 reviews
Reviewed 5 days ago

I loved the hotel. Staff was nice, rooms were great, beds were comfortable, pool was great, food was good and the location was great. I did have issues with check in but they were eventually handled. The other guests were extremely loud but since they...More

Review collected in partnership with DoubleTree by Hilton
Thank melindao1
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 3 days ago

Dear melindao1, Thank you for your review. I am glad you enjoyed the hotel our staff and services. Yes the timing of the snowstorm occurred with a full parking lot so our plows did the best they could to keep up, I was glad you...More

Hotel's Favorite
Reviewed November 8, 2017

In June 2017, I won an overnight hotel stay with buffet breakfast plus tickets to the George Eastman House and Museum through Cross Border Showcase. I arranged my own transportation on VIA Rail/Amtrak from Toronto, and used some loyalty points to get a second night's...More

Thank sweetkeet
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded November 10, 2017

Dear sweetkeet, Wow....what can I say, but, Thank you !! This is a tremendous review, a wonderful description of the hotel, our services provided and your overall stay. I have made copies of this to share with all employees but especially the ones mentioned. We...More

Reviewed 2 weeks ago

We recently stayed at the Double Tree on a visit to Rochester with my young family. We greeted warmly by the front desk staff and my kids thoroughly enjoyed the warm cookies on check-in. The hotel was clean and rooms were welcoming! The breakfast at...More

Review collected in partnership with DoubleTree by Hilton
1  Thank jasongH4613ZR
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 1 week ago

Dear jasongH4613ZR, Thank you for taking time to write us a wonderful review regarding your recent stay. I am so glad you and your family enjoyed the hotel, our staff and the amenities we offered. Hope you'll find time to come back to visit. Best...More

Reviewed 2 weeks ago

I am a Hilton Honors member and have never had an issue with them meeting any of my requests. I was treated great and even received free late check out. Shuttle service was also awesome. I always like Hilton Hotels, clean and comfortable

Review collected in partnership with DoubleTree by Hilton
Thank Ruth K
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 2 weeks ago

Dear Ruth K, Thank you for your kind review. We are so happy you enjoyed the hotels features, our staff and our services. Hope to see you again soon and thank you in person. Happy New Years, Tim Elie General Manager

Reviewed 4 weeks ago

Was in town for a hockey tournament - there were several teams staying there as well as other events taking place at the hotel throughout the weekend so the hotel was packed. First the picky...I had asked for extra pillows and towels, never got them...More

1  Thank Josh B
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 4 weeks ago

Dear Josh B, Thank you for advising us of your stay. We certainly will review all the feedback provided and will look for ways to improve our services we offer. I do apologize we failed to provide the service expected especially within the Food &...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$133 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$133 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (62)
Room & Suite (26)
Dining (11)
Pool & Beach (7)
Hotel & Grounds (43)
Bathroom (17)
Business Center & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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diasc22
December 28, 2015|
AnswerShow all 5 answers
Response from Chuck C | Reviewed this property |
Pool is not affected
1
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Room Tips
"I was near the elevator, but did not hear it. I was on the 6th floor -- nice and quiet (no one above me). So..."
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"I would request a room facing outside. Otherwise, your view is of the interior of the hotel."
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"Outside-facing rooms for privacy."
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"Ask for an odd number room"
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