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DoubleTree by Hilton Hotel Rochester

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Located off I-390 and north of the New York State Thruway, experience newly renovated guest rooms and convenient access to downtown Rochester at the DoubleTree by Hilton Hotel Rochester. Settle into a comfortable and spacious guest room.
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Property amenities
Pool
Restaurant
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Business Center with Internet Access
Shuttle Bus Service
Wheelchair access
Bar/Lounge
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Concierge
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
Hotel links
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Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
47Car recommended
Grade: 47 out of 100
19Restaurantswithin 0.25 miles
0Attractionswithin 0.25 miles
Contact
1111 Jefferson Rd, Henrietta, NY 14623
Getting there
Greater Rochester International Airport4 mi
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Reviews & more
904Reviews
121Photos
1Q+A
96Room tips
Traveler rating
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Location is close to the airport and there are some restaurants and a Big Lots opposite the road. Friendly staff and check-in was efficient. Marketplace Mall is about 10 min drive from the hotel. Eastview mall is about 20 mins drive. Overall quite a satisfactory stay.
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Review collected in partnership with DoubleTree by Hilton
Response from TimE2044, General Manager at DoubleTree by Hilton Hotel Rochester
Responded 3 days ago
Dear GoPlaces44224880049, Thank you for taking time to write us a nice review which includes the many attractions in the area near the hotel. I am glad you enjoyed your stay and hope you'll come back to visit soon. Best regards, Tim Elie General Manager
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The atrium makes all the pool noise and hallway noise intensified. The eating areas huge and very beautiful place. Staff very kind and helpful even during fire alarm at 11pm going off. Rooms very clean
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Review collected in partnership with DoubleTree by Hilton
Response from TimE2044, General Manager at DoubleTree by Hilton Hotel Rochester
Responded 4 days ago
Dear Barbi L, Thank you for taking time to write us a nice review. I am glad you enjoyed the kind staff and clean room. Certainly do apologize for the Fire alarm that sounded, though it did what it was supposed to do for everyone safety. Perhaps we will see you again next year if you return again for another tournament. Best regards, Tim Elie General Manager
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Great location close to shopping, restaurants, and hockey games at RIT. Also easy access off the highway made it convenient to get to after a long snowy drive. The cookies they give at check-in are the best!
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Review collected in partnership with DoubleTree by Hilton
Response from TimE2044, General Manager at DoubleTree by Hilton Hotel Rochester
Responded 5 days ago
Dear Tracy T, I was so happy to read your review and glad you enjoyed the hotels location and our services. The cookies truly are amazing and addicting, hope you had an extra one!! Best regards, Tim Elie General Manager
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Chose this Doubletree to stay while attending Business Meetings near the Airport.
Less than 10 minutes from the Airport and allows you to avoid Downtown Traffic.
Overall a very nice hotel with welcoming open Atrium feel.
Rooms nice and spacious.
One piece of advice if you are a
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Response from TimE2044, General Manager at DoubleTree by Hilton Hotel Rochester
Responded 1 week ago
Dear GeoffChing88, Thank you for your wonderful review. I am glad you enjoyed the hotel, our staff and services. As disheartening as it was to close the pool, though temporary, there happened to be a maintenance issue that forced the closing. I do hope you were able to take advantage of using the pool before that happened. Thank you again for your review and we hope your travels bring you back soon. Best regards, Tim Elie General Manager
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There were many younger kids from a hockey tournament checked in, they played manhunt until 10 pm every night and used the elevator as a toy by punching all floor buttons t/o the day & night!!! Only 1 security guard, it was NOT enough. Then at the crack of dawn they were again ru
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Review collected in partnership with DoubleTree by Hilton
Response from Katie B, Front Office Manager at DoubleTree by Hilton Hotel Rochester
Responded Nov 5, 2018
Dear Culture07226438409, Our goal at the DoubleTree by Hilton is to make sure that we go above and beyond our guests expectations. I apologize that we did not achieve this during your stay. We are continuously collaborating with our team on how to improve our guest experience and appreciate your feedback. We do have a quite time policy of 10pm and working on ways to better enforce this policy in the future. Thank you again for your time. We hope to see you again if your travels bring you back to Rochester.
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Welcome To Room 637
Welcome To Room 637
Welcome To Room 637
Welcome To Room 637
Welcome To Room 637
Previous
Is the hotel still under renovations? If so is the pool area affected?
Pool is not affected
1 vote
Show all answers
"There are 6 floors of rooms. Suggest requesting floor 5 or 6 to be away from noise."
"Do not get a room that faces the atrium. Noisy."
"Enter by front door"
"Great views, nice pool, delicious food"
"I was near the elevator, but did not hear it. I was on the 6th floor -- nice and quiet (no one above me). So it was a lucky break."
Previous
PRICE RANGE
$109 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree rochesterrochester doubletree
LOCATION
United StatesNew YorkFinger LakesHenrietta
NUMBER OF ROOMS
247
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