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Holiday Inn Hotel & Suites Rochester - Marketplace

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800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
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532 Reviews from our TripAdvisor Community

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Showing 529: English reviews
Allentown, Pennsylvania
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Bathroom too small and not well ventilated.....however these things I can overlook. Hotel was clean, had an adequate pool a great breakfast and what made the stay for us was the staff that we encountered. Everyone we dealt with whether it be front desk or servers had a good attitude and a sense of humor, it made our visit.

Helpful?
Thank Harry N
Kirkville, NY
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked a suite at this hotel and when we made the reservation we asked it there was a door between the two rooms (asked many times), since we want to put my granddaughter to bed and work on preparations for bridal shower. There was no door, only a doorway. This forced us to go into the hallway to work... More 

Helpful?
Thank PeggyRy
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for staying at our hotel and sharing your experience. We sincerely apologize on what you were told from IHG corporate reservations and not sure exactly why they would tell you that there is a door between the rooms to divide the suite. If you were to contact the hotel directly, we would have informed you the correct information.... More 

elkins
1 review
4 of 5 stars Reviewed 2 weeks ago

Fast check in, nice room, and best of all, quiet. Breakfast buffet was fresh and tasty. If you like Holiday Inn hotels, this one will not disappoint. Every employee I interacted with was friendly and professional. Very likely I would book a room here again during one of my infrequent visits to Rochester, NY.

Helpful?
Thank bob s
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for staying with us and appreciate the GREAT feedback! It is great to know that our breakfast was perfect, fresh, and tasty and best of all, included with the stay. It is greatly appreciated on the awesome compliments of service from all our staff and appreciate your loyalty to stay with us again in the future.... More 

Mumbai
Level Contributor
112 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 17, 2016

The hotel is ideally located on Jefferson Road - which is the main road connecting many arterial roads in the vicinity. The rooms are nice and the service is decent - they have free WiFi and strong signals - so that worked out well.

Helpful?
1 Thank Phoram
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for the "Excellent" review of our hotel. It is great to know that our location was perfect for your needs and very convenient to all highways and many choices of shopping/dining to be a great fit for everyone visiting Rochester. Glad that our internet was very good as well and understand how important it is to have great... More 

Fresnoy-le-Grand, France
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 11, 2016 via mobile

This is our third Holiday Inn stay this week and the first two were horrible. This hotel and its staff were a refreshing change. It's very clean. The staff is amazing. The location is great too!!! The breakfast staff is incredible The Sticky Lips Restaurant across the parking lot was a fun and unique twist to our visit. We would... More 

Helpful?
Thank lordes p
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for this AWESOME review! It is so nice to know that we were the best hotel you stayed at for your trip and appreciate all the compliments of service and our Staff. We try our best to ensure each Guest has a stay like yours and the wonderful feedback is valuable to all of us. It... More 

Kenilworth, New Jersey
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 3, 2016 via mobile

Clean hotel in close proximity to highways, restaurants and shopping. Poor food quality for complimentary dinner so I didn't bother to stop for breakfast. Parking can be difficult after dinner. Good variety of tv channels for a rainy night. Strong wifi signal.

Helpful?
Thank NJSunshine48
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for choosing our hotel and appreciate your feedback. It is great to know that our location was perfect for your needs and the many choices of restaurants and shopping blanketed in this great area of Rochester/Henrietta. We do have a wide variety of channel selection with HBO as well. We apologize that our complimentary dinner was not to... More 

Oklahoma City, Oklahoma
Level Contributor
129 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 30, 2016

We stay in Rochester often and for us this place is very convenient. The rooms are pretty comfortable, there are plenty of power outlets and it is quiet. The price is not bad either and the wifi is good enough. We'll stay here again.

Helpful?
Thank eab405
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for taking time to share your stay experience. We are happy that you had a comfortable stay and glad it was convenient for your needs. We strive on catering towards leisure and corporate travelers. Thank you for your loyalty to stay with us again and look forward to your next arrival. Thank you for choosing our... More 

Pittsburgh, PA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 25, 2016

Three comments: The room was nice, for the most part. There was a bacon odor that I noticed when I woke at about 5am and it continued for several hours. I'd guess that some of the exhaust air from the kitchen is being circulated to all the rooms in the hotel - not ideal! I've never noticed a kitchen odor... More 

Helpful?
Thank laurelridge
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for taking time to share your experience and appreciate you choosing our hotel. We know that our rates for these peak times drives rates higher than normal and hope you can see that the hotel industry is not the only business in the travel industry that raise rates upon certain periods of travel. Rates are determined by supply... More 

Towanda, Pennsylvania
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 17, 2016

Great location! The hotel is next to several restaurants and stores. The rooms were clean and comfortable. Breakfast was good. You have choices of hot food as well as waffles and cold cereals. There were many families there. Service was prompt.

Helpful?
Thank saa112
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for this GREAT review! We appreciate you sharing your experience and glad that our hotel location was perfect for your visit. Our Staff appreciates the compliments of service and amenities with a nice clean room. Thank you for staying with us and we look forward to your next visit. Thank you for choosing our hotel. More 

Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 4, 2016 via mobile

Great location! Close to food, shopping and both universities plus they have a small lounge to have a drink plus a small restaurant that serves a fine breakfast buffet. These are the best points...since we have been visiting location for 4 years I have to say it is starting to need an update. Also on our last trip they made... More 

Helpful?
Thank Ron T
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for sharing your experience and glad everything was great and understand your concern of our house policies. We are glad that our location is perfect for your needs and want to explain a little more in depth of the policy of no parties in room and pool parties and hope you can see that it is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $115 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
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