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Holiday Inn Hotel & Suites Rochester - Marketplace

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Holiday Inn Hotel & Suites Rochester - Marketplace
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542 Reviews from our TripAdvisor Community

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Showing 539: English reviews
Level Contributor
181 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Decent for the money. I stayed on points and got a huge suite! The restaurant serves basic pub food but the selections I had (chicken quesadillas, chicken tenders) were tasty and well portioned. It was quiet and the HVAC system stayed on the whole time (I can't stand the ones that click on and off). The pillows were awful, though... More 

Helpful?
Thank Lauri F
Corning, New York
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed just one night this time. We were centrally located to both big malls (Eastview and Marketplace), lots of shopping and restaurants, attractions and the movie theater. Great location for us at a reasonable price! Breakfast is a hot buffet, amazing for an included hotel breakfast! Bacon, sausage, eggs, potatoes, fruit, yogurt, cereal, baked goods, oatmeal, toast, coffee, juice,... More 

Helpful?
Thank Jessica C
Philadelphia, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

As a wheelchair dependent traveler I found that this hotel was ok in some ways and not in others. The property had obviously been upgraded in recent years but because the "footprint" is older, the rooms are quite small. A wheelchair barely fits between the bed and the dresser and there is only room for a small "wardrobe style" clothing... More 

Helpful?
Thank GLEPIK
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you for staying with us and appreciate the feedback. We appreciate the compliments of service and want to sincerely apologize for the inconvenience you encountered with providing shuttle service for your disabilities. We are glad that we were able to provide the services you needed and followed through. It was the first time we have had this request of... More 

Niagara Falls, New York
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on a Saturday night were very pleased with our choice of this hotel. The staff was very friendly and the room was nice and clean. The bed was very comfortable. Being a member of IHG we were allowed to check in early at 1 PM so our grand daughter could take her nap. The free breakfast in... More 

Helpful?
Thank David I
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for this wonderful feedback. We appreciate you taking time sharing all the compliments of service. It is great to know that we exceeded your expectations and enjoyed our hot breakfast buffet. We value all our Guests and try our best to ensure each Guest has a great stay like yours. Thank you for choosing our hotel.... More 

Spring Hill, Florida
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We ended up here by chance, due to a mess at our originally booked hotel. We found this Holiday Inn online and took a chance due to it being almost 1am. The gentleman at the front desk was so friendly and accommodating and got us checked in quickly. The room was clean, quiet and had plenty of room for a... More 

Helpful?
Thank jaaearl
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

GREAT! The Title of your review sums it up that we did GREAT! Thank you so much for this GREAT review. It is nice to know that our location was perfect and enjoyed our included hot breakfast buffet. We are lucky that you took a chance at our hotel and appreciate the recommendation. Our Staff appreciates the compliments of service... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Working here in Henrietta New York staying at the Holiday Inn cold beer great food excellent rooms Polite courteous staff definitely one of the best hotels I've stayed in during a social hour 530 to 730 you get your choice of draft beer house wine or soda and they have a whole spread of hors d'oeuvres cheeses fruits vegetable platters... More 

Helpful?
Thank Ken M
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

WOW! Thank you so much for this AWESOME review! We appreciate you taking time to share your stay experience and appreciate all the compliments on our Food and Beverage with great service and a nice clean room. It is great to know that you were able to take advantage of our Evening Social Mon-Thur which includes drinks and food for... More 

Toronto
Level Contributor
205 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Decent hotel with lots of stores and restaurants near by. Marketplace mall 1 km away. East gate is about 15 km or 20 minute drive. Staff are very friendly and the room was clean. It's quiet too and no Loogans. Internet was slow 1.75 mps Breakfast ncluded and was really good.

Helpful?
Thank travelcato
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you so much for this Nice review. We appreciate you taking time to share your stay experience and appreciate all the compliments. We are glad that our location was perfect for the shopping and restaurants with our hot breakfast buffet included. It is our goal to ensure each Guest has a nice clean room and friendly service behind that.... More 

Buffalo, New York
1 review
5 of 5 stars Reviewed 5 weeks ago

This hotel is located around pretty much every type of store or restaurant you can want or need. The staff is amazing. The rooms are clean and comfortable. Free breakfast is more then your run of the mill cerial and pastries, it really helps start your day off. I do business in this area twice to three times a year... More 

Helpful?
Thank nhacic
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you so much for this GREAT review! Wow, we appreciate the compliments of each of your stays and glad our hotel is your choice. We appreciate you as our Guest and appreciate you taking time to share our perfect location with a more than normal breakfast buffet and a nice clean room. We know how important it is for... More 

Fairfield, Connecticut
Level Contributor
337 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed July 24, 2016 via mobile

Basic clean and modern decor Holiday Inn. The rooms were a good size. Soft bed with big fluffy pillows. Clean good sized bathroom. Typical breakfast buffet. Scrambled eggs, potatoes, sausage, bacon, oatmeal, fruit salad and baked goods. Very friendly staff in all parts of the hotel. I watched the front desk deftly handle an irate customer who tried to book... More 

Helpful?
Thank Stephen P
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for taking time on sharing your stay experience. We appreciate all the compliments of service with a nice clean room. Glad our location was great, very near to RIT and surrounded by many choices of restaurants and also shopping. We apologize that you had to see an irate customer and glad we were able to avoid... More 

Cleveland
2 reviews
4 of 5 stars Reviewed July 24, 2016

Older hotel in need of some TLC but without a doubt the best breakfast going. Courteous, friendly and professional staff ready, willing and able to assist with your every need. Room was spacious and spotless, complete with micro wave and mini fridge. Just a little dated. Special thanks to Greg at the front desk and Daniel in the bar/lounge.

Helpful?
Thank OHGypsy73
Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Thank you very much for taking time to share a nice review! We understand our hotel is a little dated, but try our best to ensure each room is clean and excellent service, which looks like we hit the head on the nail. We are in process of taking steps of making some improvements and look forward to that. Greg... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $114 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
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