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Home2 Suites by Hilton Rochester Henrietta

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Home2 Suites by Hilton Rochester Henrietta
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473 Reviews from our TripAdvisor Community

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Showing 469: English reviews
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niagara falls
Reviewed 2 days ago NEW

One of our favourite places NO more. Excuses have always made me mad... Everything come up to we did not expect to be this busy today.... Really ? It is a long weekend and maybe someone forgot ? They ran out of cribs, our baby had to sleep on the floor with the help of the nice lady at front...

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Helpful?
Thank elocin e
Warwick, New York
HOTEL’S FAVORITE REVIEW
Reviewed November 3, 2016

As a wheelchair user of over 33 years and a person that likes to travel with my family, this property is perfect for those of us with specialized needs. The staff is friendly, professional and willing to make any and all accomadations needed to make the stay more pleasureable and comfortable. Even with calling ahead and making the travel arrangements,...

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Helpful?
Thank Charlesiv148
About Hotel's Favorite Review
Patrick F, Front Office Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear Charlesiv148, Thank you so much for taking the time to write such a wonderful review of our hotel. I am very glad to hear that our staff were able to make a great impact on your stay with us. We are also very glad to hear that we have become your go-to hotel in the area! We look forward...

New York, United States
Reviewed 1 week ago

Hotel is well in range of variety restaurants including surrounding fast food chains, easy to navigate. The rooms are almost home feel, and it takes your mind away from all the stress in everyday life.

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank J9607EMjosel
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear J9607EMjosel, Thank you first off for taking the time to write a review of our hotel, I greatly appreciate it. I'm glad to hear that our location placed you in a great spot to explore the surrounding area! We're also quite happy to hear that our rooms were able to provide you with such a great feeling of relaxation...

cameron mills, United States
Reviewed 1 week ago

Hotel staff - does not resolve issues - does not speak english past the front desk. Pool is chlorine. Room had broken doors and windows leaked. Quality of building is horrible. You hear any and all noise from upstairs to down the hall. Garbage around the hotel outside everyplace. We got no sleep - and nothing was done at the...

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank meganwX7029ZS
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear meganwxX7029ZS, Thank you for taking the time to write a review of our hotel. I am very sorry to hear that you had such a a bad experience while staying with us. I will make sure to discuss your issues and comments with my staff so we do not have issues like this in the future. I am glad...

Buffalo, New York
Reviewed 1 week ago

1st stay at a home2. Nice hotel. New, clean, & comfortable! Stayed with my 12 year old son. Plenty of space and good breakfast before hockey game too. Room for team to "hang out" in lobby. Convenient location!

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank KtFly
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear KtFly, Thank you for taking the time to write a review of our hotel. I am very glad to hear that you enjoyed your time with us! It's good to see that our hotel and rooms worked well for you during your stay with us and that the lobby was able to accommodate your group. It's always great to...

Syracuse, New York
Reviewed 1 week ago

This hotel is the best chain hotel by far. Love the staff and room layout. Beds rock. The breakfast is excellent and the staff make sure that you are taken care of. Locations are great as well. I wish i could stay in this hotel everywhere i travel!

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank rhallahan
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear rhallahan, Thank you first off for taking the time to write such a positive review of our hotel, we really appreciate it! I am so glad to see that you are a big fan of the Home2 brand and have had great experiences staying with us. I'm also very pleased to hear that our staff were able to make...

Glen Dale, West Virginia
Reviewed 4 weeks ago

This hotel has always been our favorite place to stay when visiting our son in Rochester, NY. The suites are large and clean with a complimentary breakfast. The hotel front desk staff is very attentive and we always feel welcome when we stay here.

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank Mommycat2
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear Mommycat2, Thank you for taking the time to write a review of our hotel, we truly appreciate it. I am very glad to hear that we have been able to consistently make you comfortable during your stays with us! It is always great to see a review like this come in and know that we're doing things right. We...

Jacksonville, Fl
Reviewed 4 weeks ago

I guess if you live in NY and you're not used to certain accommodations then your review is understandable. This was SO NOT what I am used to and what I've come to expect with any property affiliated with the Hilton name. Also, the hotel's main entrance could use some sprucing up. I must say, I was a little disappointed...

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Helpful?
Thank BaleScales
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear BaleScales, Thank you first off for taking the time to write such a detailed review of our hotel. I am sorry to hear that you were a bit disappointed with the hotel overall. However it is always encouraging to see that our staff were able to make a great impact on your stay with us. Although we didn't quite...

Oneida, NY, United States
Reviewed 4 weeks ago

I make this review as a Diamond member of Hilton. I made the mistake of staying at this hotel. I was there from Saturday until Tuesday. When I checked in, none of my Diamond member benefits were provided to me. The rooms are not quiet at all. I was woken up to extremely loud people in the hallways early Sunday...

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank Nicholas H
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear Nicholas H, Thank you first off for writing a review of our hotel. I am very sorry to hear that you encountered so many issues during your stay with us. It is always disappointing to see reviews like this and I apologize for the housekeeping issues you had as well as the lack of acknowledgement as an Hilton member....

concord ,nh, United States
Reviewed 4 weeks ago

comfortable spot for business or visits. rooms are very user friendly and clean. Nice functional kitchen. great location near highways . Plenty of restaurants to choose from and grocery close by. Ask about pets

Review collected in partnership with Home2 Suites by Hilton
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Helpful?
Thank Seth K
Patrick F, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review

Dear Seth K, Thank you for taking the time to write a review of our hotel. I am glad to see that our location and rooms worked very well for you during your stay! We hope to see you again when you're in the area, have a wonderful day. Sincerely, Patrick Foss Assistant General Manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Home2 Suites by Hilton Rochester Henrietta

Address: 999 Jefferson Rd, Henrietta, NY 14623-3213
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $101 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Home2 Suites by Hilton Rochester Henrietta 2.5*
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Questions & Answers

Here's what travelers have asked, with answers from Home2 Suites by Hilton Rochester Henrietta staff and other travelers.
2 questions
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Questions? Get answers from Home2 Suites by Hilton Rochester Henrietta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Probably stay on the 3rd to higher floors”
 of 5 bubbles BaleScales, 4 weeks ago | Read review
“High floor facing North has better view.”
  • Sitting area (Sofa bed)
  • Room is very roomy
  • Kitchenette
  • Bathroom has heavy sliding pocket door
 of 5 bubbles KennyK531, Nov 29, 2016 | Read review
“Hilton club members can check in on line.”
 of 5 bubbles Charlesiv148, Nov 3, 2016 | Read review
“Use online early check-in.”
 of 5 bubbles GandM_Travel, Oct 4, 2016 | Read review
“One bedroom suite worth tthe upcharge.”
 of 5 bubbles Yaresor, Oct 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question