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Red Roof Inn Rochester Henrietta

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4820 West Henrietta Road, Henrietta, NY 14467
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229 Reviews from our TripAdvisor Community

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Showing 224: English reviews
Northville, New York, United States
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our king sized bed ADA room was clean, we think, except for the stones and dirt on the floor inside the doorway as you enter. The door strip was broken so you couldn't open the door wide enough for a wheel chair. We would have left this information for the staff, except there was no pen or paper. And the... More 

Helpful?
Thank Janet M
Columbus, Ohio
1 review
1 of 5 stars Reviewed June 6, 2016 via mobile

This is our second chance at this hotel 1st time around we found it to be dirty Second time around same problem We complained 1st time and heard nothing. This time I cleaned the floor and took it down to the front desk and the man said " oh trust me I know but I can't doing anything about it"... More 

Helpful?
Thank GINAA1999
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing about your experience. I am very sorry that your stay did not meet yours or our standards. I will make sure to share your comments with my housekeeping staff so we can learn from this and do a better job of providing a good stay for our guests. Once again I apologize... More 

Sturgeon, Missouri
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 26, 2016 via mobile

We stay here whenever we are in town and have been for years. Always a nice stay and this time equally so. Always clean, comfortable bed, just a really nice motel for the price. Nice King rooms(coffee maker, refrigerator and microwave in room) and friendly staff.

Helpful?
1 Thank tama940
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for returning to stay with us again and taking the time to write a review about your stay. We appreciate you mentioning our clean rooms, comfortable beds, and friendly staff. We are happy to see you enjoy our Superior King room that comes with an iron/board, in room coffee, micro-fridge, and large L shaped work desk. Thank you... More 

Toronto, Canada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 25, 2016

The Red Roof Inn Rochester Henrietta is located very close to the NY Thruway, only one exit north of the intersection. The inn is newly renovated and offers a few types of rooms for different needs. Since I am travelling on business in this occasion, a room with a king bed, a microwave and a mini fridge is reserved. This... More 

Helpful?
Thank Jamie K
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay with us and writing about your experience. We appreciate you mentioning our clean, quiet, and comfortable rooms. I am happy to see that you chose our Superior King room that comes with the micro-fridge, in room coffee, large L-shaped desk, and iron/board. Although we do not offer breakfast we are right next door to... More 

New York City, New York
1 review
1 of 5 stars Reviewed May 23, 2016

The first room they gave my wife and me had a beer party going on right outside the door. The second one had a toilet with used toilet paper in it that did not flush. The third had blankets with fresh stains on them from previous guests. At this point we were so tired that we just tried to ignore... More 

Helpful?
Thank dwellinator
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and writing a review about your stay. I am sorry that your stay with us was not up to both yours and our standards. I will make sure to share your comments with my staff to not only ensure our rooms are prepared for our guests arrival but to also make sure that if... More 

Syracuse, New York
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 3, 2016

Woke up sick; laundry detergent and/or towels and/or filters in room's HVAC are in desperate need of CHANGING. Not recommended for people w. sensitivities or allergies. Broken toilet handle and gunk on corners of BA floors; I thought having floors w. hardwood laminates would be better/cleaner, but not the case. Desk chair and complimentary bar soap were disgusting. Only positives... More 

Helpful?
Thank jncapobi
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time out of your day to write a review about your experience at our hotel. We appreciate you mentioning good internet, great location, and our flat screen televisions. I am sorry that some issues arose during your stay. We strive ourselves on making sure all of our guests have an enjoyable... More 

1 review
2 of 5 stars Reviewed April 4, 2016 via mobile

We stayed in a lower floor room very close to the front desk. 103, 104? On March 31,2016 The room smelled heavily of cigarettes. Supposed to be a non smoking hotel but obviously not enforced. We spent the night trying not to breathe deeply. Headed out for many walks for fresh air. Hot steam from the shower in the morning... More 

Helpful?
Thank Sharon C
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for choosing to stay with us and taking the time to write a review about your stay. We appreciate you mentioning our great and convenient location right off the highway and close to both McDonald's and Tim Horton's. I am very sorry about the smoke smell in your room. We are a 100% smoke free hotel in all... More 

Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed April 1, 2016

Just traveled East Coast and back rapidly. Four nights. Four different Red Roofs. This one was "tired." Furniture not updated; bathroom fixtures not updated. However, it was clean. It was tidy. Check in, check out seamless. Even arriving at 12:45 AM the desk clerk was ready for us. Just can't stand that safe deposit charge that you must go back... More 

Helpful?
Thank Robb H
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for deciding to stay with us and taking the time to write a review. We appreciate you mentioning our clean rooms and seamless check-in and check-out. I am sorry you found the furniture to be "tired" we do our best to keep our furniture and other room fixtures in great shape. I apologize for the safe charge and... More 

Clinton Twp, MI
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 7, 2016

This Red Roof is very clean and well located with a Tim Horton's on one side and a McDonald's on the other. On the other hand, it appears they have a complete lack of information on local places (e.g. churches, restaurants, etc.) other than the front desk clerk's personal knowledge. There is no locally created notebook of local places and... More 

Helpful?
Thank rmc905
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay. We appreciate you mentioning our clean rooms, great location, and free wifi. I am sorry that we were not able to provide you with the information about the local area. I will make sure to speak with my staff so that we have... More 

Souderton, Pennsylvania
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 8, 2016

Looking for a budget hotel for a 3 night stay and decided on the Red Roof. We had stayed there once before, as it is Pet Friendly and decided ot give it another try, but no dog this time ! Room was nice, with nothing negative, other then it appeared the rug had not been vacuumed real well and the... More 

Helpful?
1 Thank Larry K
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this review

Thank you for staying with us and taking the time to write a review about your stay with us. We appreciate you mentioned our comfortable beds and warm rooms. I am sorry that your floor was not vacuumed well and the door latch was difficult to use. I will make sure to share your comments with my staff so we... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access

Additional Information about Red Roof Inn Rochester Henrietta

Address: 4820 West Henrietta Road, Henrietta, NY 14467
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $57 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Rochester Henrietta 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Henrietta
Henrietta Red Roof Inn
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