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Homewood Suites by Hilton Rochester / Henrietta

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Homewood Suites by Hilton Rochester \/ Henrietta
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408 Reviews from our TripAdvisor Community

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Showing 406: English reviews
Bend, Oregon
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Extraordinary service by most of the staff was the exception that shined against a hotel that looked and felt neglected. I reserved and used three double suites for myself and family members traveling to Rochester for a wedding. Proximity to the airport and distance from wedding events made it the perfect location for us, Many small things in all three... More 

Helpful?
Thank edd51766
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

edd51766, Thank you for taking the time to share your thoughts with regards to your stay. We're glad to hear our staff was accommodating to your needs. We're sorry if you felt your stay was less than it should have been. We will be sharing your comments among the management team and with our ownership. We hope to see you... More 

Oregon
1 review
2 of 5 stars Reviewed 2 weeks ago

I have never been more disappointed in a hotel, much less one that bears the Hilton name. With the exception of staff who were overall professional, caring and friendly, this hotel falls far short of what I think any Hilton property should be. From dirty and poorly maintained carpet to peeling wall paper in rooms, barely acceptable housekeeping and an... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank oredd
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

oredd, Thank you for taking the time to share your thoughts with regards to your stay. We're glad to hear our staff was accommodating to your needs. We're sorry if you felt your stay was less than it should have been. We will be sharing your comments among the management team and with our ownership. We hope to see you... More 

Charleston, South Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel in general was very nice and clean. The rooms were a decent size and the bathroom was large enough for 2 people to get ready at the same time. Check-in was quick and the staff was all nice. The only problem that I found with the hotel is the breakfast in the morning. They had the usual (eggs,... More 

Helpful?
Thank Daniel H
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Daniel H, Thank you for taking the time to share your thoughts with regards to your stay. We're glad to hear you enjoyed yourself. We're sorry if you felt the breakfast didn't meet your needs. We will share your thoughts with Hilton's food and beverage team. We hope to see you back here the next time you are in Rochester.... More 

Rochester, NY
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This review starts when *trying* to get into the building with luggage. No automatic doors. It is a standard size. It took 4 tries, rocking the luggage cart back and forth, to get it in the door. I dropped items off the cart which meant I had to push the cart out, reorganize the luggage and try again. I was... More 

Helpful?
Thank wineluvr
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

wineluvr, Thanks for taking a moment to share your thoughts with regards to your stay. We're sorry to hear you experienced difficulties entering the property doors. While we understand many people are used to new properties with self opening doors, this building was not built to accommodate them. I wanted to let you know our doors are fully ADA compliant... More 

Northborough, Massachusetts
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was perfect in every way. The staff went out of their way to make sure you had what you needed. The suite we stayed in was beautiful and comfortable. I slept so well there. The breakfast was so good and the breakfast workers were so helpful and welcoming. They even had a free evening social with drinks and... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rachel M
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Rachel M, Thank you for taking a moment to share your thoughts about your stay. We're very happy to hear you enjoyed yourselves during you stay, and that the staff was helpful. We hope to have you back again very soon! Thanks again! Matt Clark Assistant General Manager More 

Tuxedo, NY
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were moving my daughter into her dorm in Geneseo which was about a 20 minute ride. But we really liked staying here at the Homewood Suites in Rochester/Henrietta. We had a lot more dining options and the space in the room was just what we needed to let teenage girls have their own space. Accommodations were comfortable and clean.... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank bookreadergirl
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

bookreadergirl, Thank you for taking the time to share your thoughts with regards to your stay. It makes us very happy to know our rooms satisfied your needs and allowed you all some comfort. We hope to see you again very soon! Thanks again! Matt Clark Assistant General Manager More 

Brooklyn, New York
1 review
1 of 5 stars Reviewed 4 weeks ago

The locks on bedroom and bathroom doors didn't work and when I asked at the front desk I was told that it is because ppl lock themselves in! And that none of their bedroom and bathroom doors have locks! I never heard such an insane answer. I had my kids w me and couldn't even take a shower! Also was... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 265nancyl2016
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

265nancyl2016, Thanks for taking the time to share your thoughts with regards to your stay. We did go up and check the locks on the doors in your room and found them to be fully functioning. We're sorry we were unable to properly explain how they function. As for the crack left by a prior guest, we have scheduled the... More 

Akron, Ohio, United States
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 13, 2016 via mobile

This is a great place. We frequently Homewood suites. What a pleasant surprise to find our room was living with separate bedroom. When we inquired were told this is standard. What an awesome surprise to add to our vacation!

Helpful?
Thank Pennie L
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

Pennie L, Thank you for taking a moment to let us know about how you enjoyed your stay. We're glad everything was to your liking! We hope to see you back soon! Thanks again! Matt Clark Assistant General Manager More 

San Juan, Puerto Rico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2016

I enjoy all amenities, except the pool, too much chlorine. More food variety won't hurt. Specially if you are staying for long period of time. Expand gym and laundry. Service attention was great, most employees help feel you comfortable.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank cmaymi
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

cmaymi, Thank you for taking the time to share your thoughts with regards to your stay. We're glad to hear you enjoyed yourself. We're sorry if you felt the chlorine level was too high. Your comments have been given to our Chief Engineer so we can verify our chemical feeder is working properly. We hope to see you back here... More 

Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 3, 2016

Loved the complimentary breakfast. Enjoyed having the use of a small kitchenette especially when traveling with a 3 and 1 year old. Crackle Barrel restaurant 2 min. Walk from hotel. Enjoyed the neutragena shower and bath products. There is a mall about a 2 minute drive and a gas station across the street. Has a target etc...for groceries and everyday... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank wantingtobeforever21
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review

wantingtobeforever21, Thank you for taking a moment to let us know about how you enjoyed your stay. We're working hard every day to make every stay better and better. We hope to see you back soon! Thanks again! Matt Clark Assistant General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to our cozy all-suite hotel in Rochester, New York. Enjoy complimentary breakfast each morning and spend the evening with us Monday through Thursday for the evening reception. Each suite has a fully equipped kitchen with a full size refrigerator, stove top and plate-ware to make you feel at home. Stay connected with friends and family with complimentary internet access. Located only six miles from the airport, our hotel is in an ideal location for easy travels. We are pet friendly (non refundable $75.00 pet fee). ... more   less 

Additional Information about Homewood Suites by Hilton Rochester / Henrietta

Address: 2095 Hylan Dr, Henrietta, NY 14623-4219
Location: United States > New York > Finger Lakes > Henrietta
Price Range: $130 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Rochester / Henrietta 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Rochester / Henrietta Hotel Rochester
Hilton Rochester
Homewood Rochester
Homewood Suites Rochester Henrietta
Rochester Homewood Suites
Hotel Style:
#3 Family Hotel in Henrietta
#5 Business Hotel in Henrietta
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