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Best Western Rochester Marketplace Inn

Traveler (30)
Room & Suite (36)
Dining (8)
Certificate of Excellence

About

#7 of 16 hotels in Henrietta
Location
Cleanliness
Service
Value
Certificate of Excellence
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district. We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wireless internet access, and a fabulous free hot full breakfast buffet for all of our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Restaurant
Airport transportation
Business Center with Internet Access
Dry Cleaning
Laundry Service
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Hotel links
Visit hotel website
Hotel deals
512Reviews
3Q+A
39Room tips
Traveler rating
  • 171
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  • 98
  • 43
  • 30
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Popular mentions
I had forgotten a transformer for my CPAP (medical equipment) They found it and took it to a FedEx for me to have it shipped to my home. This saves me considerable time and money. The place was clean, well lite. Great breakfast. The downside is that it has small bathrooms
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Hotel's Favorite
The staff here is friendly and helpful, and it was a quick check in. The room was a good size, it was clean and the bed was comfy and it also had a fridge and microwave. I also found the room rate to be quite reasonable. The free breakfast in the morning is a bonus, not huge,
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Response from Katie W, General Manager at Best Western Rochester Marketplace Inn
Responded 1 week ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 585-427-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Katie Waples General Manager Best Western Rochester Marketplace Inn
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Stayed 4. Nights, room was clean. Breakfast was good, the beds we comfortable, bathroom was clean. Parking was a little expensive. Rooms we quiet at night, plenty of ice when needed. Overall we would stay here again
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The situation could have turned this into a 1 star review but the manager and her staff like Angela went above and beyond to correct the error of losing my reservation and ensuring the rest of my stay was up to my standards. They were tentative and had some of the best customer
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Review collected in partnership with Best Western
Fairly priced. The front desk staff was terrific. However, the cleaning staff was horrible. I went to my room and found a dirty coffee cup from a fast food restaurant in the drawer and a plastic sandwich bag in the bed between the sheets (good chance they weren't washed) and a
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Response from Katie W, General Manager at Best Western Rochester Marketplace Inn
Responded 1 week ago
I would like to thank you for the feedback. I do take all feedback-good and bad and use it to improve & reward through out the hotel. I can not tell you enough how sorry I am about your experience and to assure you that this will not be taken lightly to rectify the issues to make sure it never happens again. If you would, I need your information so I can get to the source of the issues in the room. If there is anything else you could offer about the stay so I have all the information, I would greatly appreciate it. Are you a Best Western Rewards Member? Please contact me directly either through here, an email or call me. Again, Please accept my apologies and allow me to fix the issues. Katie Waples,GM (585)427-2700 kwaples@visions-hotels.com
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PRICE RANGE
$87 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western marketplace hotel rochesterbest western rochesterrochester best western
LOCATION
United StatesNew YorkFinger LakesHenrietta
NUMBER OF ROOMS
94
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