The hotel was very clean and comfortable. What made it stand out though was the fabulous service from the front desk, breakfast and housekeeping staff! Friendly, helpful and caring. Breakfast had 3 hard working ladies helping and refilling the food and drink buffet items. Check in and check out we’re both very pleasant experiences, with check out particularly helpful with a slightly later check out time. Thank you! Highly recommend this hotel!
We stayed for 3 days in July. We had never been to this area before so we wasn’t sure what to expect. It was amazing. The staff was wonderful and the hotel was clean. Very accommodating. The breakfast was good every morning. From the hotel, you can walk over to the little brewery next door or walk across the street for ice cream or down the street to the Curtiss aviation and motorcycle museum. It is about a 1 mile walk to down town Hammondsport. Every person or place we went was very nice. The hotel has a washer and dryer which we had to use after we went to Watkins Glen State Park. They allowed us to park the bike under awning. The Corning museum was a nice place to visit, it took us about 2 hours and didn’t see everything. When we come back we will stay at this hotel again.
Overall, our visit went well. The staff were very friendly. Beth was great at breakfast. The room was clean and large. We loved the firepits outside at night. Not having housekeeping was a downer. It'd be nice if they put out extra garbage bags and had a garbage drop off area to make up for the lake of housekeeping. The laundry room was clean as well, but someone needs to fix the hose connection as it was leaking.
Had a great experience. Very friendly staff, but paid double what other motels in the area were charging. Breakfast had many choices. Rooms were very clean and bed was extremely comfortable. Unless prices are lowered I would look at other options. Price is the only reason I would look elsewhere.
From a welcoming, clean entryway, to the superbly friendly staff and the clean, spacious room, I highly recommend staying here. The staff is friendly and make excellent local restaurant recommendations. The entire facility is clean and modern with local history on display and ready to read about. The room we stayed in had a king bed. It was clean, the mattress soft and sheets/blankets comfortable. There was a coffee maker, fridge and microwave. The bathroom was clean and well stocked with all the essentials as well as shampoo, soaps and lotions. The free breakfast was well done. A lot of food: eggs, potatoes, meat, cereals, toast, bagels, fruit. 24 hour coffee. The breakfast area has a staff of 2-3 super friendly and helpful staff who are right there to get you anything you might not see and to restock. I highly recommend staying here! I’d give more than 5 stars if I could! Very close to Watkins Glenn and other Finger Lakes and area hikes.…
Great breakfast. Wonderful friendly staff. Beautiful area. Staff made great recommendations for local restaurants. Clean rooms with good air conditioning. 20 minute drive to Watkins-Glen. Highly recommend hiking the Gorge trail there.
Loved the location, the shower, the room, the bed, the attentive staff. Great breakfast offered. On our list to return. Brewery next door Was a nice surprise perk. What a charming place to visit and enjoy the lake.
My stay at the Best Western Plus was very enjoyable. All the staff were pleasant and greeted you each time they saw you. It was very clean and there was a good variety of food to choose from for your breakfast. I thought the rooms were a little pricey, but it is tourist season. I would stay there again.
The staff at every step, breakfast, front desk, housekeeping were very friendly. Folks would be hard pressed to find a place that could do it better. We were there with a large party, 10 rooms, for a wedding and everyone was commenting how nice it was!
We vacation in hotels partly to enjoy the service of making beds, cleaning bathrooms, emptying trash, etc. This hotel uses the excuse of short staff and Covid to offer none of the above mentioned services. Therefore, after a one night stay you will have to make your own bed and do your own cleaning. Since there is no price discount, you are punished more the longer you stay. The building is new and clean and the limited staff is very friendly. The breakfast is ample and good, but sterile and not very tasty. Note: none of the advertising for the hotel mentions the lack of room cleaning, and although we were offered to cancel our reservation, that is hard to do after a long drive during the high vacation season.