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Mercure London Staines-upon-Thames Hotel

Expedia.com$96*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Mercure London Staines-upon-Thames Hotel
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679 Reviews from our TripAdvisor Community

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Showing 620: English reviews
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Abbeyleix, Ireland
Reviewed 6 days ago NEW

We recently stayed at this hotel as part of Budget holiday breaks which included tickets for Legoland. Whilst we got a good package deal, our room was very average. I had requested a river facing room but on check in we were told that the request had not be noted and that there were none available instead we were allocated...

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Thank AbbeyleixManorHotel
Pegomas, France
Reviewed 6 days ago NEW

Visited the hotel during a business trip in Staines itself. Staff are friendly but the hotel is quit a bit outdated. Not too bad mattresses though. For a local stay it is OK but donot expect too much.

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Thank vingar123
Manchester, United Kingdom
Reviewed 1 week ago

i stayed here over 2 nights recently on a business trip. I have been here before during 2016 because of locality to meetings location i chose again. I cant fault the staff, who are always polite and very friendly. The rooms could do with updating but always clean and reasonable size. The bar and restaurant menu though leave a lot...

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Thank 504garrys
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear 504garrys Thank you for taking the time to write a review about your recent visit to at the Mercure Thames lodge Hotel. I’m delighted that you enjoyed your stay but we are surprised about your comments about the menu as we change this every 6-8 weeks. Kind regards, Eric-Enno Snel General Manager

Cardiff, United Kingdom
Reviewed 1 week ago

While in almost every respect this hotel easily earned a 5* experience, unfortunately my stay was marred by the room's inability to provide a good night's sleep. Check in was quick, efficient and friendly, and the hotel is within easy reach of the station with a lovely riverside location. I was really pleased to have been upgraded to a riverside...

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Thank pidgeoncj
Cardiff, United Kingdom
Reviewed 2 weeks ago via mobile

Old fashioned and run down hotel, I would not stay there again if you paid me. I stayed at the hotel on 9th May, my room, 25, was old fashioned, run down, dirty and disgusting. There was stains all over the curtains, the carpet was frayed, the bathroom had mildew in and generally the room was terrible. The room was...

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Thank ianj256
Co. Wicklow
Reviewed 2 weeks ago via mobile

Just returned from an overnight to Mercure (Thames Lodge) in Staines. A special thanks to Alicia at reception for making check in seamless so that we could get to the religious service we had flown in from Dublin to attend. We upgraded our room (privilege double) and it was lovely as we had view of the river. Breakfast was standard...

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Helpful?
Thank yenolomaraic
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear yenolomaraic Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at the Mercure Thames Lodge Hotel. Kind regards, Eric-Enno Snel General Manager

Reviewed 2 weeks ago

Staff excellent and do what they can to make you feel welcome, Hotel a little tired and shabby and smells a bit damp in places but clean. Evening meal was superb, excellent value for money and freshly cooked, chef accomodated my allergies. Bathroom small but great powerfull shower.

Review collected in partnership with Accorhotels.com
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Thank 1becci
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear 1Becci I’m so glad that you had an enjoyable time during your stay at The Mercure Thames Lodge Hotel. I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

London, United Kingdom
Reviewed 2 weeks ago

Recently I held an afternoon tea at the hotel following a local funeral. The professional attention we received from our first visit to the last was superb. The catering was as described, lovely and fresh, well presented. All my guests who wanted drinks from the bar were promptly served. The service was so good, discreet and efficient. I am so...

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Thank londonnewbride2016
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear londonnewbride2016 Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at The Mercure Thames Lodge Hotel, but hopefully for a different reason. Kind regards, Eric-Enno Snel General Manager

United Kingdom
Reviewed 3 weeks ago

Stayed here one night on business. First impressions were that the hotel was understaffed at the time, there was nobody at reception (dial 0 on the desk phone) and the bar was unmanned at 4.30pm (had to wait 10 minutes to get a pint). Room was clean and comfortable. I didn't need to use the hairdryer as I'm "short and...

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Helpful?
Thank Steve C
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Steve C Thank you for taking the time to write a review about your recent visit to at Mercure Thames Lodge Hotel. I’m delighted that you enjoyed your stay and we have noted your comments that the hotel is looking somewhat tired and in need of some refurbishment , which we are addressing. Kind regards, Eric-Enno Snel

Liverpool, United Kingdom
Reviewed 4 weeks ago via mobile

Checked in late so didn't have the opportunity to use the facilities. My room was pleasant enough but not what I expected for the price. My stay was for business and the wifi was good. My issue was the room doors are wooden and not double glazed meaning you can hear the regular planes from Heathrow although this wasn't too...

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Helpful?
Thank forbesange
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear forbesange Thank you for taking the time to write a review about your recent visit to at the Mercure Thames Lodge Hotel. Please feel free to let us know immediately if you have any concerns during your stay in the future, as we could have helped you with the heating. Kind regards, Eric-Enno Snel General Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range: $101 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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Questions & Answers

Here's what travelers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travelers.
10 questions
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“request an updated room”
AbbeyleixManorHotel, 6 days ago | Read review
“Take riverside due to busy road on the opposite.”
vingar123, 6 days ago | Read review
“Ask for a room overlooking the Thames”
504garrys, 1 week ago | Read review
“Second floor river view rooms furthest away from the railway bridge”
stevecC7835CF, 3 weeks ago | Read review
“river views are pleasant.”
Linzini, Apr 11, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$96* /night
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HotelQuickly$113
Booking.com$96
Travelocity$96
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*Disclaimer
Prices are for 1 room, 2 adults
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