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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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572 Reviews from our TripAdvisor Community

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Showing 521: English reviews
Bristol, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

My partner and I stayed here for 3 nights in July 2016 as part of Thorpe Breaks. This location is absolutely ideal for guests wanting to visit Thorpe Park - it's less than a 10 minute drive and bus station is just across the road, where a shuttle bus runs every 15 minutes. The staff here were incredibly friendly and... More 

Helpful?
Thank CNWXO
Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a great stay at the hotel after a busy day @ Legoland the family room was very comfortable, Recommend breakfast superb value, rooms were clean and quiet with lovely views over the Thames river.

Helpful?
Thank pcrompton73
Petersfield, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Thames lodge hotel following a busy day at Legoland Windsor. On-site parking was no issue & check-in was very quick and efficient. There were 8 in total in our group (4A + 4C in 2 rooms). The family rooms were perfect for us and the kids actually slept better than they do at home...... We were... More 

Helpful?
Thank P16PYE
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel was booked as part of a package break via Thorpe Breaks. We had booked an overnight stay with Breakfast, 2 days entry to Thorpe Park at £130 for two adults. On arrival our friends were checked into room 27, a river view room with a balcony. We however received a ground floor room number 15 with no air,... More 

Helpful?
1 Thank Steph A
southwest
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have stayed in this hotel a few times over the past few years and this was the first time I felt disapointed we felt disappointed. The check-in was tardy at best. No queue except behind us, no check-in staff. Some not trained came after 6or7 minutes of waiting but wasn't trained. Eventually after sometime a check-in person arrived, with no... More 

Helpful?
Thank cazclem
Bournemouth, United Kingdom
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had an opportunity to have lunch here on Sunday, the room was very nice, the view of the river excellent and the staff we very efficient. The food arrived hot and well presented. The melon was rather too firm for my taste, however it was nice, and the roast dinner was hot and contained various vegetables and roast beef

Helpful?
Thank den5859
Modling, Austria
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you have business in that region (to be honest I don't think that somebody comes on holiday here) it is a really nice hotel with a bar (open until 11pm) and a restaurant (good breakfast - did not try anything else).

Review collected in partnership with Accorhotels.com

Helpful?
Thank hacki67
Wakefield
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for 3 nights whilst on business. Check in was very efficient and friendly. The room was charming, comfortable and had a lovely view over the River Thames. The location is excellent, very central and close to major attractions and the train station. Breakfast was very good and in addition to the buffet, there are many choices... More 

Helpful?
Thank SarahVause
Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have just returned from a weeks stay in this hotel for business. It is very different from a normal Mercure hotel which seem to be purpose built. This was clearly an independent hotel which has been bought out by the larger company. This leads to a bit of a strange marriage between the old style hotel & restaurant and... More 

Helpful?
Thank soos21
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Soos21 Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Thames Lodge Hotel again very soon. Kind regards, Eric-Enno Snel General Manager More 

Sheffield
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My colleague and I arrived at the hotel v late on a Wednesday night. We called ahead to ensure that our rooms were still available and the lady on the phone was v friendly. The hotel is a good 15 minute walk from the train station and as you'd expect right on the river. My room was on the 2nd... More 

Helpful?
Thank Amy01302
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range: $95 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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