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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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640 Reviews from our TripAdvisor Community

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Showing 583: English reviews
Horsham, United Kingdom
Reviewed yesterday NEW

Had a short stay with the friends. We arrived very late, just before midnight. Patrick checked us in. He was polite, professional and quickly checked us in. He asked if we need help with the luggage, explained about the hotel service and breakfast hours next day. We did not have luggage, but it was nice when he offered a help...

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Thank sunny2sully
Ramsgate, United Kingdom
Reviewed 3 days ago NEW

Started off with having to ask if there is additional parking as there car park was full and was told that unfortunately i have to park in the payed council car park and will have to come back out early morning to renew the ticket and they do not offer a long stay option. Checked in after a fantastic day...

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1Thank lchamp670
Dubai, United Arab Emirates
Reviewed 1 week ago

I stayed in this hotel 2 weeks while on an official trip Staines. The hotel is known as Thames Lodge, but its more than that. Although its an old structure, the rooms are equipped with pretty newer fittings. The hotel does not have lift so you have to carry the luggage through the narrow stairs. The receptionists are friendly ,...

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Thank philip_dxb
Peterborough, United Kingdom
Reviewed 1 week ago

The lady on reception spoke very good German to the guest before me, very impressed. Check in good. Room old"ish" but clean and tidy, bathroom area no problems. Went down for some food in the restaurant. Limited menu but the quality was good. Service quick, desert fine. No noise from anywhere. Car park limited at the front. Good location in...

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2Thank harvey3705
Dudley, England, United Kingdom
Reviewed 2 weeks ago

My daughter and I planned a halloween weekend at Thorpe Park. The hotel was just 3 miles away.Tthe outside was not great but our room was lovely, very well maintained as was all the areas I saw and immaculately clean. The breakfast room was really nice as was the breakfast itself. A very nice hotel

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Thank Sheryl B
Dagenham
Reviewed 2 weeks ago via mobile

So I stayed here 12 months ago and said that it looked tired back then, a member of the Management Team responded by saying works were soon to start..... My bed was OK it was 2 singles pushed together rather than a double. The windows of the river view room are that thin that you hear when a passing Swan...

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Thank LP B
Sunderland, United Kingdom
Reviewed 2 weeks ago via mobile

Let's start with some positives.... Some of the rooms have great views of the river Thames The breakfast offer is really good with a wide range of fresh buffet options and a good selection of cooker to order. The reception area is clean and inviting Areas for improvement There are areas of the hotel that could do with decoration and...

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Thank Browny27
Sutton-on-Sea, United Kingdom
Reviewed 3 weeks ago

We just got home after a three night stay after our daughter had her wedding reception at Thames Lodges Staines. The hotel itself is in need of a little refurbishment. But this in no way detracted from the lovely experience we all had there. The staff, every one we came into contact with were absolutely fantastic, polite, friendly lovely people...

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Thank janinehedges
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Janine Hedges Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Thames Lodge again very soon. Kind regards, Eric-Enno Snel General Manager

Leamington Spa, United Kingdom
Reviewed 4 weeks ago

Nice comfortable stay in a lovely location. Having a superb cooked breakfast in restaurant overlooking the river Thames was wonderful. So why not 5 stars- there were some minor oversights that showed a lack of attention to detail. For example, the message pad in the room had clearly been serviced by just taking used pages off the top. The pad...

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Thank Simon T
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Simon Thank you for taking the time to write a review about your recent visit to at Mercure Thames Lodge Hotel. I’m delighted that you enjoyed your stay and we have noted your comments about the attention to detail, which we are addressing. Kind regards, Eric-Enno Snel General Manager

Wrea Green, United Kingdom
Reviewed 4 weeks ago

Room was pleasant, with a view of the river. Bathroom like much of the hotel was tired, shabby and not very clean. Corridor and fire door very noisy. Lots of commotion on first night due to drunken guests, when reported it took a long time to deal with- 3.30am in fact! The following day I found out that other guests...

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Helpful?
Thank dale638
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Dale638 I am sorry that on this occasion you were disappointed with your stay at Mercure Thames Lodge Hotel. I treat all feedback with the utmost seriousness and I am currently investigating the matter. Kind regards, Eric-Enno Snel, General Manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Price Range: $86 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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Questions & Answers

Here's what travelers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travelers.
8 questions
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a river view”
 of 5 bubbles sunny2sully, yesterday | Read review
“If you are planning on bringing luggage, ask for a low floor room.”
  • one of the holes in my room!
 of 5 bubbles lchamp670, 3 days ago | Read review
“Room would but hot in summer”
 of 5 bubbles 45sherylb, 2 weeks ago | Read review
“Ask for riverside”
 of 5 bubbles janinehedges, 3 weeks ago | Read review
“River view bedrooms are worth paying extra for.”
 of 5 bubbles SimonT406, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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