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The Swan Hotel

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The Swan Hotel
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350 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Los Angeles, California
Reviewed 6 days ago NEW

Staff smoking outside where you are eating is very uncool. Then serving food without washing hands, is a great turn off! For a great little pub. Attention to these details, staff smelling of smoke.Little changes would make a great difference.

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Thank A1594OXpeterm
Schweinfurt, Germany
Reviewed 6 days ago NEW

I had to look after an Hotel due to a missed plane at Heathrow Airport. This is a charming Hotel in a perfect location. It is in a lovely old building and with wonderful staff working there. I had an excellent friendly welcome and a delicous breakfast. Additionally it is very easy to reach the Airport by bus.... I´ll come...

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Thank berndk695
Tavistock
Reviewed 1 week ago

Stayed over New Years Eve for two nights having booked online taking pot luck and without reading any reviews - how lucky were we. Great atmosphere, lovely old building, room overlooking the river, fabulous food and excellent friendly staff.

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Thank mgT9665TK
Surrey, United Kingdom
Reviewed 1 week ago

I thought long and hard before adding this review - booked to have our Christmas dinner here. Now I know the recent history of the pub.It had been run down by the previous landlord and is currently being "brought up" to standard by new management. I can see that everyone works hard etc BUT who ever organised Christmas day got...

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Thank Sheri-lee S
Chalais
Reviewed 1 week ago

Unfortunately I could not recommend this hotel.There is definitely better value around at the moment.Our deal should have involved a welcome drink on arrival,but no one new or accepted this evev after showing the notification showing this,we were told it would be looked into,but clearly wasn't as nobody came back to us during our 3 day stay.

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Thank stephenrJ6669HM
Staines
Reviewed 1 week ago

The Chicken Kiev was refunded without my asking, many thanks. A very busy time of year so the food seemed a little 'pre-packed and frozen' then deep fat reheated rather than their usual home cooked...

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Thank Y3917CJelaineb
Surrey, United Kingdom
Reviewed 1 week ago

Just wanted to say thanks again for all the efforts the staff went to yesterday (3rd Jan) to accommodate our Staff Lunch. We arrived quite early so really appreciated the Chef and kitchen team bringing things forward as much as they could. In the Bar before being seated, we were served swiftly, with beaming smiles from the bar staff and...

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Thank anicholls10
London, England, United Kingdom
Reviewed 2 weeks ago via mobile

We visited on a Sunday for a roast dinner. Lovely well cooked food in a great atmosphere. A good choice of mains. We both really enjoyed our lunch and thought the portions were of a good size. Sitting in the dinning room by the window gives you a nice view of the river. Would recommend

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Thank Emily C
Staines-upon-thames
Reviewed 2 weeks ago

When for a Boxing Day family meal. Booked in early November, asked at the time about table locations and was advised that large tables would be in the centre of the restaurant with river views. Our table was the only one in the dark bar area with a view of the car parking. Food was not only expensive but awful....

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2Thank tinabF5458SS
Alessandro C, Manager at The Swan Hotel, responded to this review

Thanks for your feedback, We will investigate, and I promise you I t will not happen again Regards

London, United Kingdom
Reviewed 2 weeks ago via mobile

We made the mistake of booking our Christmas day lunch here. McDonald's would have been better. We paid £69 PP for a three course lunch which was pre-ordered back in November. As everyone else had to pre-order, the kitchen must have known exactly what to expect. We arrived at 1pm & 20mins later our amuse bouche came which was smoked...

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1Thank NigelOrgan
Alessandro C, General Manager at The Swan Hotel, responded to this review

Thanks for your Feedback

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
The Swan Hotel
The Swan Hotel
Cuisines: Bar, British, Pub, Gastropub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
The Swan Hotel is a early 20th-century inn with 9 individual bedrooms and 2 executive rooms. We are located just 15 minutes drive from Heathrow Airport and conveniently close to Staines Upon Thames, Runnymede, Historic Windsor, the JFK Memorial and based right on the river Thames. ... more   less 

Additional Information about The Swan Hotel

Address: The Hythe, Staines TW18 3JB, England
Location: United Kingdom > England > Surrey > Staines
Price Range: $108 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Swan Hotel 3*
Number of rooms: 11
Reservation Options:
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Also Known As:
The Swan Hotel Staines
Swan Hotel London
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Questions & Answers

Here's what travelers have asked, with answers from The Swan Hotel staff and other travelers.
3 questions
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Barnsley, United Kingdom
over a year ago
Seaford, United Kingdom
over a year ago

See all questions (3)

Questions? Get answers from The Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 11 for river views”
 of 5 bubbles daveatalis, 4 weeks ago | Read review
“Don't stay in Room 3”
 of 5 bubbles paulstevens_uk, Oct 16, 2016 | Read review
“Choose a room with river view”
 of 5 bubbles AHAJT, Sep 13, 2016 | Read review
“Ask for river views”
 of 5 bubbles fharrison48, Aug 5, 2016 | Read review
“If you want a riverside view, you need to ask.”
 of 5 bubbles wendyr66, Jul 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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