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Holiday Inn Express Hotel & Suites West Point

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Holiday Inn Express Hotel & Suites West Point
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145 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites West Point
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Showing 139: English reviews
Boston, Massachusetts
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 31, 2015 via mobile

While this hotel is modern, clean and has spacious, comfortable rooms, my overall experience was tarnished by poor front desk service. I ended up with two separate reservations after deciding last minute to stay an extra night. I inquired about remaining in the same room and was told this request could not be accommodated due to a fully booked hotel... More 

Helpful?
6 Thank lnmoschella
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Ma'am, I would like you to be aware that we have absolutely no say over the reviews posted or rejected for content. We do not get to "reject" any reviews. Only Tripadvisor can do so. I apologize if you were offended by a front office staff member for using the term "hun." I will circulate among our staff your review... More 

Jersey City, New Jersey
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 7, 2015

We stayed here for a night when we were hiking at Breakneck Ridge. The beds were comfortable and the rooms were clean & quiet. There is an indoor pool, though we didn't get a chance to use it. The lady at the reception was very friendly. The hotel is conveniently located close to the river, though you may have to... More 

Helpful?
1 Thank Debanjan-Dey
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Thank you for your kind review. We will be sure to let our guest service representative know that he contributed to your stay being such a pleasant one. We hope you will return soon for another visit. More 

State College, Pa.
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 4, 2015

We stayed here last spring for parents weekend. It is convenient to West Point and right by a decent BBQ restaurant even though we didn't eat there on this trip. There was little or no hot water in the hotel and more then a few upset guests.....makes for quick showers. The lady at checkin was nice.....her name was Dorothy. Breakfast... More 

Helpful?
Thank inzane44
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

We appreciate your review of our property and for advising of the difficulty with hot water on your visit. We were fortunate to have repaired with problem within a few hours and hope you will be able to come for another visit and a nice hot shower. More 

Iowa
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 3, 2015

Great place to stay. I mean it's a HIE so that's a known quantity, but the people make it great. Donny at the front desk was the nicest attendant we've had in our last ten hotel stays. great guy. Breakfast was hot and good, and the rooms were good as well. The closest to West Point without staying at Thayer.

Helpful?
Thank kcps1150
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Thank you for taking the time to review our property. We appreciate all feedback and are very pleased that you had such a great experience with our valued guest relations representative. We will be sure he is advised of the glowing review. We hope you will come back for another visit. More 

Greenwich, Connecticut
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 1, 2015

I drove there a month earlier and asked to see rooms. I was shown 2 that were clean and fresh. Upon arrival I moved out of the first room because the refrigerator was warm and the room was dirty. I particular when I looked at the place where the mattress had slid away from the box spring there was dust... More 

Helpful?
3 Thank ZoeOliver12
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

We appreciate that you took the time to review our property. We are sorry that you found your accommodations were lacking in cleanliness. We will meet with our housekeeping staff to review procedures in hopes of improving quality of cleanliness. Thank you for taking the time to advise us of your stay. More 

Auburn, Alabama
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 14, 2015 via mobile

We stayed just one night due to business at West Point. When we checked in, our reservation had been changed to a king room rather than 2 doubles. Clerk didn't know why. All she had left was a suite, so she gave us that for the same price. The room was fine. Breakfast was normal hotel food. All staff we... More 

Helpful?
Thank JMarieAU
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Thank you for taking the time to evaluate our property. We are sorry to hear that your specific accommodations weren't available at the time of arrival; however, we are pleased to know that the front office staff upgraded you to a suite due to the inconvenience. We hope that you enjoyed your stay and will come back again for a... More 

Level Contributor
138 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed June 14, 2015

From my first phone call to our departure, the staff at this hotel were fabulous! We will definitely choose this location to return to as required. The room was comfortable and clean. We were upgraded, because we are Rewards member that hit the elite level. The breakfast was good, what one would expect. They also have a small pool and... More 

Helpful?
Thank MrI-tie
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Thank you very much for taking the time to review our property. We are delighted to hear that your experience with our staff from inception of reservation to departure was a pleasant one. We value our rewards members and when we are able to upgrade them we try to do so. Thank you for choosing our location and we hope... More 

1 review
Reviewed June 1, 2015 via mobile

Excellent service at the front desk. They were very willing to help with just about everything and even gave me some tips about hiking trails at Bear Mountain which is just a few minutes away. Although the Hudson River train is nearby, I didn't have any problems with trains interfering with sleep. Even the guests staying in the hotel for... More 

Helpful?
Thank Joey W
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Thank you so very much for your kind review. The feedback we receive from our guests is very much appreciated. We are pleased to hear that the front desk staff was on point and helpful. We are always happy to have wedding groups in house for such a happy occasion. More 

Freeport, New York
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed May 28, 2015

This hotel is located very close to Bear Mountain. It was clean and well maintained. The bathroom had plenty of towels. Beds were very comfortable. All of the employees we interacted with were very polite. We even received warm chocolate chip cookies at check-in! Would definitely stay here again when I am visiting family in the area.

Helpful?
Thank LoreenNY
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Thank you for taking the time to review our property. We are pleased that you enjoyed your stay and that you found your accommodations to be clean and comfortable. Finally, it is our goal to always make our guests feel welcome. As an added bonus, we are glad that the chocolate chip cookies were a hit! More 

Skaneateles, New York
Level Contributor
124 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 10, 2015 via mobile

My family was in West Point for a wedding at the Thayer Hotel. This Holiday Inn was an amazing experience. The moment we arrived and were greeted we knew it was going to be a great stay. The customer service was outstanding. They were very accommodating and professional. The lobby and the rooms were extremely clean and up to date.... More 

Helpful?
1 Thank Jatracy3
Dorothy R, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Point, responded to this review

Thank you so kindly for taking the time to review our property. We appreciate all feedback from our guests. It is a pleasure to service our customers and to hear that the customer service was outstanding, accommodating and professional is high praise and will be passed on to the staff. We will also advise the housekeeping staff and maintenance department... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites West Point-Fort Montgomery is located on the scenic Hudson River less than 5 minutes from West Point - the premier USMA, the Historic Ft. Montgomery Battlefield Site, Bear Mountain State Park & Constitution Island. Holiday Inn Express welcomes you to Fort Montgomery. Visit West Point, NY and Stay Smart at the Holiday Inn Express hotel while attending the following West Point events: West Point Graduation, Reception Day, Acceptance Day, Army Football Games. Your comfort is important to us. This Holiday Inn Express hotel is 'Your Home Away From Home' ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites West Point

Address: 1106 Route 9 West, Fort Montgomery, NY 10922
Location: United States > New York > Fort Montgomery
Price Range: $122 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Point 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Point
Holiday Inn Fort Montgomery
Fort Montgomery Holiday Inn
Holiday Inn West Point
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites West Point staff and other travelers.
3 questions
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West Point, New York
Stafford, Virginia
over a year ago

See all questions (3)

Questions? Get answers from Holiday Inn Express Hotel & Suites West Point staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I had a higher floor and found it completely noise free and this Inn was full.”
 of 5 bubbles OliverChatto, 4 weeks ago | Read review
“Go to a different hotel”
  • Lots of patches to walls and ceiling!
  • The view from our room.
 of 5 bubbles 99maggiemae, Aug 16, 2016 | Read review
“Ask for corner room if you want quiet.”
 of 5 bubbles TravelingTeacherPHD, Jun 6, 2016 | Read review
“stay far away from the pool”
 of 5 bubbles DiegoMichelato, May 7, 2016 | Read review
“If you need quiet maybe ask for back side on ends but honestly the place is way off the road so you should be ok!”
 of 5 bubbles L6008AXchristineb, Apr 25, 2016 | Read review
5 of 5
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