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Sheraton LaGuardia East Hotel

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Sheraton LaGuardia East Hotel
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290 Reviews from our TripAdvisor Community

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Showing 272: English reviews
1 review
1 of 5 stars Reviewed June 22, 2016

I have stayed in Sheraton LaGuardia East Hotel last year around this time for the graduation trip with my family. We are excited to visit Queens as it is near to Manhattan. However, I still remember how terrible this hotel service and infrastructure were like even if an year has been passed. 1) Internet Wifi - I had to pay... More 

Helpful?
Thank Hyesoo Joanne Y
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Hyesoo Joanne Y, I am sorry to hear that you were less than satisfied with your recent stay with us. Thank you for taking the time to post a review. Your feedback is valuable to us as it affords us the opportunity to see what we are doing well and where we need to focus more attention. With Warm... More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed May 30, 2016

Stayed in a standard guest room with 2 full size beds. After making the reservation via Tripadvisor/getaroom, I sent an e-mail directly to the hotel. I requested for a room on the higher floor and also request for complimentary slippers. The hotel staff replied my e-mail via phone and e-mail very quickly (within 24 hour). I am amazed by the... More 

Helpful?
Thank JessC95
Hotel_GM72, Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear JessC95, I am happy you enjoyed our hotel and your interactions with our team were memorable. It is unfortunate that you did not find the bed to your liking but I am glad that you appreciated all of the other amenities. Thank you for taking the time to share your experience and for you loyalty to the Starwood Preferred... More 

Alexandria, Virginia
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed May 28, 2016

This place wasn't completely awful, and the staff were perfectly nice. But I wouldn't look forward to staying here again: 1) Immediately upon entering my room, I noticed a weird moldy smell. After reading reviews of other guests, I realize it must have been old cigarette smoke. This is just gross, one of the cardinal sins of hostelry. I still... More 

Helpful?
Thank erghammer
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Erghammer, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. All feedback, both positive and not so positive, are welcomed tools which we share internally and are an important part of our ongoing effort to deliver excellent service and value. With Warm Regards, Ed S.... More 

Akron, Ohio
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 17, 2016 via mobile

Stayed here for a seminar. Hotel room average, large windows, bathroom rather small. Had issues with WIFI, slow and had restrictions. Also had problems with bathroom lights...bulb out above mirror and the room had a broken motion detector that would turn on in bathroom without anyone in bathroom; this kept happening at night so I had to keep bathroom door... More 

Helpful?
Thank lizB71_11
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear LozB71_11, Thank you for writing a review. I am pleased to hear that you were satisfied with your room and our airport shuttle service. I can appreciate your frustration with not everything working 100% in your bathroom. Please accept my apologies for the inconveniences that created for you. We have pre-arrival systems in place to notice and rectify anything... More 

Sarasota, Florida
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 17, 2016

We had requested early check-in but as they said they were full the night before so we needed to wait until noon-1pm before a room was available. Check in was no hassle and the staff was friendly and efficient. Room was adequate but there were maintenance issues. The bath sink would not hold water and the bathtub drain was not... More 

Helpful?
1 Thank IJK01
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear lJK01, Thank you for taking the time to post a review. While I am glad to hear you found your room adequate I am disappointed to hear of the challenges with not everything working properly in your bathroom upon check in as well as the communication for the parking. I have our Director of Facilities diligently looking into why... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 10, 2016

For the purpose of being at the center of everything, I decided to stay here. However, I was very disappointed of their super, super slow wifi that they consider as an attractive amenities. If you are in the room, wifi never works also, I learned that the show I wanted to see is being held at the hotel. I ask... More 

Helpful?
Thank Edith K
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Edith K, Thank you for posting a review on TripAdvisor. While I am Happy that you found the accommodations comfortable I am sorry to hear of your challenges. I would agree that communication is important in creating a great stay for our guests and it is unfortunate that you did not experience that. Please accept my apologies for the... More 

Bogota, Colombia
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 1, 2016 via mobile

Rooms and bathroom are so small, carpets and everything smells a cigarette, has really old decoration and ambience. The hall is so small and you can hear other rooms, kitchen close so early. At the 7th and 3th floor celebrates events and elevators are very busy . Bad experience!

Helpful?
Thank FabianPulido
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear FabianPulido, Thank you for writing a review and posting it on TripAdvisor. Your feedback is valuable to us. We utilize all feedback to see what we are doing well and where we need to direct our focus on improving as we continually strive to provide the best of services. I hope we have the opportunity to have you as... More 

Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 19, 2016 via mobile

Despite assurances from staff that this is a smoke free environment, this is the third of my 5 times staying here that I am in a room that has the lingering smell of cigarettes making it so hard to have a good nights sleep. They did a nice job renovating the restaurant and the overall service is great, but that... More 

Helpful?
Thank Jildac
Hotel_GM72, Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Jildac, Thank you for taking the time to post a review and share your feedback. I am sorry to hear that you had a challenge getting a good night’s sleep. I can appreciate a smoke free environment and I apologize that you did not experience that. I would like to clarify that we are a smoke free facility and... More 

Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 13, 2016 via mobile

Stayed here while having some work to do in Queens for a few days. Nice executive lounge with good food offerings. Helpful staff and nice room size. Lots of food options in the surrounding area which was great. I would definitely return if on business in the area again.

Helpful?
Thank RYYS
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear RYYS, Thank you for taking the time to post a review and for recommending our hotel. I am happy to hear that we were able to provide the comfort you needed while in town on business. Your ending comment that you would definitely stay here again is very meaningful and much appreciate. It is comment like this that energizes... More 

New York
Level Contributor
101 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 5, 2016

I really enjoyed this hotel, the staff were very accommodating and the location is unique. So much more interesting than 99% of the "airport hotels" out there. The hotel itself is acceptable, the lobby is dated but the rooms are typical North American Sheraton. Great staff, hospitable and professional. The location is special, this more Chinatown today than Maanhattan's Chinatown.... More 

Helpful?
Thank rs88
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Rs88, Thank you for taking the time to post a review and for recommending our hotel. I am glad that you enjoyed your stay and that our team created a memorable experience for you. They are passionate towards crafting great guest experiences and they will be happy to know that their efforts are recognized and appreciated. I agree that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Enjoy a warm welcome at the beautiful Sheraton LaGuardia East Hotel. Located in Chinatown, Queens, our hotel is just 3 miles away from the LaGuardia airport, accessible by our complimentary shuttle. ... more   less 

Additional Information about Sheraton LaGuardia East Hotel

Address: 13520 39th Ave, Flushing, NY 11354-4450
Location: United States > New York > Queens > Flushing
Price Range: $250 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton LaGuardia East Hotel 3.5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Sheraton Flushing
Flushing Sheraton
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