Turned at this hotel, after a long trip from UK, on a long-standing booking via IHG site, only to be greeted by 3 men coming out of front door, telling me that the hotel was no longer in operation (despite all signs still being present). It transpires that it has been closed for months, despite still showing as active on IHG website.
Horrible. Initially changed room due to extreme train noise when I clearly mentioned that I was traveling for business purpose and had skype meetings to do. The new room was just like the previous room in terms of the noise level but this time the door of the room was not properly working, the shower was not working. Later, I was given the third room to use the shower and I haven't heard a single apology from the staff. The breakfast had no vegan dish at all. I was expecting at least to have one dish out of 30 dishes but big no. Overall, it was a horrible experience I had. I would definitely avoid this particular hotel. Would definitely not recommend to anyone especially if you are traveling for business purpose. Kishan
Comfy & Clean.. Bed was great & pillows were on point breakfast was very good as well. Love the to go bags...i don't like that your asking for more. I'm straight to the point, should be good right there..
I had a canceled flight so I scrolled through my phone for hotels close to LGA. The HI Express was less than $100 (before taxes) and had 4 stars. Other options either looked worse (3 or less stars) or were over $200 (4.5-5 stars). I called for the shuttle which came about 15 minutes later. The lobby was small and fairly crowded with 2 attendants trying to deal with checking people in and answering the phone. Fortunately it was quick and efficient and I was on my way to my room in less than 10 minutes. I had a king bed nonsmoking with a desk, fridge, coffeemaker, and day bed (half-sofa). The view from the large window was of the highway and there was noticeable traffic noise. The bed was comfortable with soft linens and a choice of firm or soft pillows. Lots of lights and outlets to plug in. The walls were thin so I heard noise from the hallways (people talking as they passed by) and I could hear the shower and toilets flush from adjacent rooms. The bathroom was mostly ok except there was some leftover poop in the toilet and a few hairs in the shower. The sink was missing the stopper. The shelf over the sink was narrow so not easy to spread out toiletries. Towels were soft, and there was a single bar soap for the sink and dispensers in the shower. Water pressure was moderate and it was great to get a relaxing shower after traveling for over 24 hours. The next morning I went to the fitness room was which tucked into a corner of the basement level. There were a few machines, weights, balls, and a bench. Small room but adequate for a light to moderate workout. The lobby breakfast area was small and crowded but I found an empty seat. The items were typical for a HIE - nothing too fancy but enough choices to not be boring. USA Today papers were available. The shuttle driver back to the airport was friendly and helped load the luggage. The desk staff were also helpful despite being very busy. So definitely a place I’d return to considering the low price and nice accommodations.…
just stayed the one night as arrived late and didn't want to spend $$$$ in the city just to sleep, they have a shuttle service that picks you up from the airport and also next day dropped us at the Metro station for a direct service into the city, rooms were spacious , clean and bed comfortable , breakfast was typical holiday inn offering but still had a good selection and was very nice , would stay here again
So we had issues with a canceled flight the night we expected to arrive. I called and spoke with Kayla who reassured me about what to expect when we finally made it. Upon arrival the next day, there was a mixup that ended up with a canceled reservation, however Lawrence stepped in and made everything right. The shuttle from the airport and to the sub station was great, and we really appreciated the driver. However, the night driver was fairly awful. It was pouring rain and freezing, I had three children with me, and we waited 40+ mins to be picked up. He didn’t bother getting out of the shuttle to help with the door and when we got back to the hotel pulled up to where the door opened to the rain with the back half of the van underneath the covering. Was definitely surprised after the earlier experiences being positive. However, we had a warm comfortable room to return to and a great breakfast the next day.…
I stayed here with my two children and husband for a very brief stay. The room was very clean and the staff were very nice. Our bath didn't work properly which isn't a huge problem but when travelling with two kids, a broken bath is not ideal. The beds and sheets were comfortable. I love that you can earn points for re-using your towels and sheets for longer stays (it pays to be eco!). The staff gave our son some popcorn for the room which he loved, a nice gesture. A good choice for a quick stay with easy parking. No bells and whistles at this hotel, very functional and located right by the expressway. We had a good stay here.
Had the pleasure of staying at this location on a LGA layover. Was pleasantly surprised by the quality of this property. Recent renovations are apparent, it still has that “new hotel smell!” Found the staff to be friendly and welcoming during the checkin process. The room was very modern and welcoming, exactly the kind of place you hope to retreat to after coming into LaGuardia. Breakfast was above average for an express hotel. Shuttles to the airport run at the top of the hour. This one is a keeper!
I just had an overnight stay here and have to say I was very pleasantly surprised. I had an event nearby and was not too thrilled at the thought of staying at the Holiday Inn ... haven’t stayed at one in 20+ years. This hotel exceeded some of the 4-star hotels I’ve stayed at. The staff was very friendly and helpful; rooms are modern, very clean, and comfortable; and there were many extras .... Keurig, microwave, fridge, sound machine for highway noise, oversized shower head. Overall was a great experience.
We chose this location because of the shuttle from LGA which operates until 11 PM. However we were delayed because of a nor’easter which made it very difficult to land in the high winds. So the front desk person told us to get a cab since the shuttle was no longer running. When we checked in and told her what had happened she reimbursed us for the taxi which was unexpected but nice. The only downside to our one night stay was even that late at night there was so much traffic noise it was difficult to sleep.