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Woodcliff Hotel and Spa

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199 Woodcliff Dr, Fairport, NY 14450-4204
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (190)
Room & Suite (81)
Pool & Beach (9)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 2 hotels in Fairport
Location
Cleanliness
Service
Value
Travelers' Choice
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Entertainment staff
Business Center with Internet Access
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
723Reviews16Q+A100Room tips
Traveler rating
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Popular mentions
Scott R wrote a review Sep 17
1 contribution
Like most people my family and I have not been able to travel recently. We booked a last minute get-away to the Woodcliff thinking we would give it a shot. Turned out to be a great decision! My wife and I did a couples massage and my daughter got a pedicure with her cousin who lives in the area. Oliva, James, and Eugene were amazing! I haven't been this relaxed in years! We ate the restaurant our first night but the menu was kind of small. The service and views were great though! From check-in to check-out everyone was so kind and helpful. It was exactly what we were looking for after a year stuck inside.
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Date of stay: September 2021
Value
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Room Tip: even number rooms have the best view!
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Liz wrote a review Sep 12
1 contribution
We had an amazing weekend at the Woodcliff! The spa was beautiful and services were excellent! We are not big golfers, but did enjoy the ease of making a reservation, the beauty of the setting and the friendliness of staff.
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Date of stay: September 2021
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Beth P wrote a review Sep 11
2 contributions
Checked in & told clerk we were paying cash. He said there would be $75 put on the card & reversed at check out. We go up to our dated room and discover exposed copper pipes under the vanity plus debris in the corners. Restaurant & bar had limited hours, no room service & due to lack of staff rooms would not be cleaned during our 2 day stay. We check out & drive 5 hrs home only to discover that my card was charged $465 - the cost of the room & $75. Called the "resort" & was told there was no record of our cash payment - thank God my husband got a receipt. Told it would be remedied the next day - spoiler, it wasn't. Next day I get a call from Kitty asking if I enjoyed my stay & wanted to discuss the charge. I explain the clerks mistake but only to be told it is my banks fault that it would take 5-7 biz days for the charge to be reversed. I do 3-way call with my bank & Kitty only to discover she lied and the charge could only be fixed on her end. She kept saying I needed to be more understanding that the staff was new & in training. Her apologies were less than genuine. The charge was reversed within 4 days no doubt that quick because hubby would call every day & complain. Only positive was that the bartenders in the lounge (especially Christy) were awesome! They could teach Miss Kitty a thing or three about customer service.
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Date of stay: September 2021
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Response from Corey Dooley, General Manager at Woodcliff Hotel and Spa
Responded 4 days ago
Hello - we are very disappointed to hear about your recent stay with us. I have reviewed your comments with our team so we can address this matter appropriately and make improvements. I would very much welcome the opportunity to discuss your stay further if you would like. I can be reached at Cdooley@woodcliffhotelspa.com. Thank you for taking the time to leave a review, and we sincerely hope you will visit us again.
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PRODUCTION W wrote a review Aug 2021
7 contributions9 helpful votes
We had bugs and cob webs in our room , we were treated like garbage from the gm all the way down!!! They dont let you eat anywhere ; breath anywhere !!! We felt like we were in jail !!!! This place should get shut down !!! Wouldnt recommend going there or doing anything there !!! As well as bugs in the pool !!! Rundown place !!! No cleaning service !!! Nothing !!!
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Date of stay: August 2021Trip type: Traveled on business
1 Helpful vote
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lisalou216 wrote a review Jul 2021
Boston, Massachusetts197 contributions121 helpful votes
Stayed a Saturday night as part of a group. Quick summary of stay: -hotel decor and quality are 1980's, worn carpets, threadbare towels - despite a total rainstorm, no umbrellas for guests going to/from parking - chaos outside as guests tried to park in front to avoid rain, no staff assisting and no bellman - staff continued to hold private non-business conversations as guests attempted to check in delaying process - almost no services open despite new Covid vax status- no housekeeping, room service, hot tub - located in an office park Basically a budget motel masquerading as a "hotel and spa".
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Date of stay: July 2021
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Room Tip: It's in the middle of an office park so no views at all
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2 Helpful votes
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Response from Corey Dooley, General Manager at Woodcliff Hotel and Spa
Responded Aug 2, 2021
Lisa, thank you for taking the time to share your feedback, and thank you for being our guest. We are deeply sorry that your experience did not meet your, or our, expectations. Please be assured that we are working diligently to expand our services and offerings. We hope that you're able to return once we do. I would be happy to address any more concerns you have. I can be reached at Cdooley@woodcliffhotelspa.com Corey Dooley General Manager
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PRICE RANGE
$164 - $1,025 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
woodcliff hotel fairport, hotel at woodcliff, at woodcliff hotel, lodge at woodcliff
LOCATION
United StatesNew YorkFinger LakesFairport
NUMBER OF ROOMS
236
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Frequently Asked Questions about Woodcliff Hotel and Spa
Which popular attractions are close to Woodcliff Hotel and Spa?
Nearby attractions include Erie Canal (4.0 miles), Eastview Mall (1.4 miles), and Erie Canal Trail (4.2 miles).
What are some of the property amenities at Woodcliff Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Woodcliff Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Woodcliff Hotel and Spa?
Yes, free parking is available to guests.
What are some restaurants close to Woodcliff Hotel and Spa?
Conveniently located restaurants include Pittsford Farms Dairy, Richardson's Canal House, and Chakara.
Are there opportunities to exercise at Woodcliff Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Woodcliff Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Woodcliff Hotel and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Woodcliff Hotel and Spa?
Many travelers enjoy visiting Valentown Museum (1.8 miles).
Is Woodcliff Hotel and Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.