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Extended Stay America - White Plains - Elmsford

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Traveler (15)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent43%
  • Very good10%
  • Average10%
  • Poor17%
  • Terrible20%
Travelers talk about
“long term stay”(3 reviews)
“two thumbs”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness center
Kitchenette
Multilingual Staff
2 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (146)
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All reviewslong term staylarge refrigeratortwo thumbsclean roomsbed was comfortableconvenient locationwhite plainsnymiltonsadertecommutemaintenance
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1 - 5 of 143 reviews
Reviewed yesterday

I chose this hotel because it was less expensive than the White Plains center hotels but it was a mistake. I booked online for two nights for a special rate. I tried to change my reservation to one night but they refused to change it...More

Thank Dorisj64
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded yesterday

Doris, please accept our apologies for the maintenance issue you had with the elevator and for the poor service you encountered from our team. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is...More

Hotel's Favorite
Reviewed October 17, 2017 via mobile

Close location to Manhattan without the high price, clean large room and bathroom with kitchen, no ice machine but a very large refrigerator self serve breakfast of coffee and assorted muffins individually wrappedMore

1  Thank AMNYC1988
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded October 18, 2017

Thank you for sharing your nice comments regarding your stay at Extended Stay America. We are thrilled to read that you loved our affordable rates, breakfast offerings and your well-equipped room. It was a pleasure having you as our guest, and we hope to see...More

Reviewed March 21, 2018 via mobile

Completely far from anything, in the middle of a road, very dirty and no maintenance at all, the “little” detail I didn’t check, was that the cleaning of the room is only made once a week! Really? Is that even an option?!?!?!?!? The tv has...More

1  Thank ilianacd
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded March 22, 2018

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying...More

Reviewed February 21, 2018 via mobile

My boyfriend was placed here for the night by his job to go to school the next morning. Checking in he's told the keys won't work because there's an issue on the 4th floor... alright cool I work at a hotel, I know that's happened...More

Thank jerrikak27
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded February 23, 2018

Jerrika, we apologize for the cleanliness issues you encountered with your bedding and regret that we failed to resolve it to your satisfaction. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable...More

Reviewed December 25, 2017 via mobile

WiFi is completely unusable unless you pay extra for "enhanced". Enhanced service is OK but not really high speed. Other than wifi the place is OK bit wouldn't recommend it. Inattentive staff. Lots of small things wrong. Broken drawer. Exhaust from kitchenette not working. No...More

Thank Jacob_Maslow
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded December 26, 2017

Jacob, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your feedback is taken seriously and shared with the...More

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About
Amenities
Top amenities
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Center with Gym / Workout Room
Details
Price range
$115 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$115 - $149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (15)
Room & Suite (15)
Dining (1)
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"Stay away!"
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"Better to sleep in your car"
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"Don't forget to ask for menus!"
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