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Extended Stay America - Syracuse - Dewitt

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Extended Stay America - Syracuse - Dewitt
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82 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Brampton, Canada
Level Contributor
12 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here during the memorial day holiday. The room was noisy, told the hotel and they said the person will check out. In addition, these guys also had issues with the alarm going off during the rain. The fire alarm went off for about 15-20 minutes with no message on the PA system about what was going on. Programs... More 

Helpful?
Thank rsharma85
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed at reading you had so many issues during your stay. I can assure you we are working on better serving our guests and your review will help us to do. We would love to have another chance to provide you with... More 

2 reviews
4 of 5 stars Reviewed August 24, 2016 via mobile

Room was ok, the staff at the desk was pleasant . We got the room for a good price. If we were staying for a longer time the stove would have been a big plus. The hotel was maintained well though not as modern as other hotels . They freshened up with paint to update the look. Overall I would... More 

Helpful?
Thank c m
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear that you felt our hotel was well maintained and that you received a good quality room for an affordable price. Thank you again for your review. It would be our pleasure for you to repeat your experience with us... More 

Toronto, Canada
Level Contributor
148 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed August 23, 2016

It was OK. The location was great as it was near the Thruway. The room was clean and spacious. Checking in & out was easy. My only complaint is that the breakfast was virtually non-existent. They advertised that breakfast was included but only included dry, packaged stuff with coffee and no attendant.

Helpful?
Thank HCR2848
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I would like to thank you for sharing your comments with us. It is disappointing to read the grab-and-go breakfast was not to your liking. Overall, it is good to know your stay was good and you valued your clean, comfortable room. The staff and I would like to thank you again for posting your review. We look forward to... More 

Toronto, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 21, 2016

Stayed here with my family for one night on our annual road trip to Boston – we each two rooms very close together, and that was quite convenient. The hotel and the rooms were very clean, and very relaxing. The atmosphere was great. The check in process was quick and easy, and the person at the front desk was lovely!... More 

Helpful?
Thank syorke25
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you for sharing your experience. It is great to see you and your family were well accommodated with clean, comfortable rooms, amenities, and excellent customer service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Syracuse, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 31, 2016 via mobile

I recently stayed at the ESH in East Syracuse and loved it, I booked it though Priceline as a HOT Deal that was kept hidden until booking. For less than $50 a night it was definitely worth it! From check-in the check-out the staff was very polite and accommodating. The room was very clean, clean linens, clean bathroom. In the... More 

Helpful?
Thank DSutton9
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

We appreciate you taking the time to write a review of your stay. I am pleased to read that you enjoyed your stay with us, especially at the affordable price you paid. Despite some things not to your liking, I'm glad you stay was not deterred. Once more, thank you for posting your review. We look forward to having you... More 

Oklahoma City
Level Contributor
13 reviews
12 hotel reviews
3 of 5 stars Reviewed June 3, 2016

Jim was very helpful checking us in early. We learned that we have to asked if we need pots/pans/kitchen utensils/plates etc. - which Jim delivered to our room. The hotel seems old, but clean and everything is in working condition. The only problem that we had was with the noises from the next-door room (watched TV with very loud volume... More 

Helpful?
Thank 98sukajalan2
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Still, I am so pleased to read that... More 

A TripAdvisor Member
1 of 5 stars Reviewed May 29, 2016 via mobile

First I'll start off by trying to check in and not being allowed to because I have a United States passport, ( versus a New York State ID card ) so I went and got my husband we were allowed to check in but the staff member did not know how to read the drivers license, nor did she know... More 

Helpful?
Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

The staff and I read your comments about your stay with us. The lack of service you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we are taking your comment seriously and will begin initiating additional training for our front desk staff moving forward. Thank you very much for bringing this to... More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 29, 2016

This feels like an older hotel, recently upgraded... all the basics were covered and the staff was awesome. It was a crazy good deal! You can't beat the fact that you can bring your own grub and eat in!

Helpful?
Thank diana w
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our fully equipped kitchens and found our hotel to be a great value! I truly appreciate your kind comments about our friendly customer service and will be sure to share your feedback with the entire team. Thank... More 

Suffern
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 17, 2016

We stayed 2 nights for graduation weekend at Syracuse University. The first room we were given had another guest in it despite the fact we were given a key. As we were moving into the second room, someone from the front desk came by and informed us that this particular room was supposed to be empty. When I informed him... More 

Helpful?
Thank ADoerr
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will make sure we are providing each guest with... More 

Jamestown
Level Contributor
4 reviews
1 of 5 stars Reviewed May 16, 2016

Just got back from Syracuse graduation weekend. We stayed here Friday and Saturday night. First of all the prices were over 200.00 a night due to Syracuse graduation so I spent well over $800.00 for 2 nights 2 rooms. We requested 1 room with one bed and one room with 2 beds. Well we got 2 one bedroom rooms. The... More 

Helpful?
Thank Todd H
Manager_11525, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access

Additional Information about Extended Stay America - Syracuse - Dewitt

Address: 6630 Old Collamer Rd, East Syracuse, NY 13057-1204
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $79 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Syracuse - Dewitt 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Extended Stay East Syracuse
East Syracuse Extended Stay
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