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Best Western Plus East Syracuse Inn

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601 Reviews from our TripAdvisor Community

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Oshawa, Canada
Reviewed 3 weeks ago

This place is soon going to be a very decent hotel. In the meantime they have been offering really good deals to stay since its under construction. They will put you in the completed rooms and they are very nice. Our family stayed there 2 nights and had no issues at all.

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Helpful?
Thank dave n
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

We really appreciate you taking the time to review our hotel and we're so happy to hear that you enjoyed your stay despite the construction!! Renovations are always tough and we're doing our best to make sure it doesn't impact our guests negatively. Thank you again for the kind words during this challenging time, we look forward to seeing you...

Halifax, Canada
Reviewed February 19, 2017

Booked here only on the merits of TripAdvisor reviews, and we were not disappointed. We already knew that they were in the midst of construction - and this was not understated. The whole lobby was in a state of non-existence, but the front desk staff were still working from a portable desk set-up, and were both friendly and hospitable. Check...

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Helpful?
Thank copingINcanada
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

Thank you so much for such a great, detailed review!! We truly appreciate you taking the time to describe your experience with us. This renovation has been tough on our team and our guests, but I'm so thrilled to hear that even though you saw our dust it didn't affect your stay. We've worked very hard to give a great...

Westchester County, New York
Reviewed January 16, 2017

we checked in late at night after a 5 hr drive and was very pleased to be welcomed by a friendly Receptionist, who checked us in quickly. We got one of the newly renovated rooms with a king size bed and a couch. The room felt roomy and was fresh and clean. Part of the Lobby is under construction but...

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Helpful?
Thank ChokNat
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

I really appreciate you taking the time to review our hotel and I'm so pleased to hear that you enjoyed your stay. We try our very best to keep our renovation dust under wraps so that it doesn't affect our guests in any way. Please accept my apology for the lack of breakfast items- I will definitely look into that....

Brooklyn, New York
Reviewed January 2, 2017

Stayed here two nights after booking through Hotwire. It's located among all the other hotels and motels near Carrier Circle, so it's a safe area but not the most lively. I got one of the renovated rooms, which was clean, quiet, and comfortable. Although they're still renovating, this didn't cause any issues. Front desk attendant was very friendly and helpful.

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Helpful?
Thank margarets_dad
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

Thank you so much for taking the time to review our hotel. I'm so happy to hear that you enjoyed your stay with us despite the renovation going on while you were here! I've passed your compliments on to my front desk team, and they appreciate your kind words. I look forward to seeing you again on your next trip...

Cornwall, Canada
Reviewed December 11, 2016

Stayed during Black Friday weekend... Great value ....Hotel is going through a major renovation . Our room was on the 4 the floor.. Newly painted ..new carpet, beds, furniture and linens.. Was very clean.. The staff efficient and friendly...especially Terrace who was most helpful with an issue.. The hotel is within walking distance to a couple of good restaurants. Would...

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Helpful?
Thank kathyl1344
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

Thank you for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay on our newly renovated floor. I've passed your compliments on to Terrace and the whole team, and they really appreciate your kind words. We work hard to provide our guests with exceptional service and I'm so pleased to hear that...

Gatineau, Canada
Reviewed November 28, 2016

Found a deal on Hotwire which happened to be this hotel. After reading a bit about it, I was nervous, because I read here that they were undergoing renovations and that if you got a renovated room, you were good, but otherwise not… Turned out we received a non-renovated room, but were still satisfied! We were here for 2 nights...

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Helpful?
1Thank Yoteshot
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

Wow!! I truly appreciate you taking the time to review our hotel and I am so happy to hear that you enjoyed your stay with us. I've passed your compliments on to Terrace and the rest of the team and they thank you for your kind words! I realize that renovations can be such a burden to our guests, and...

Reviewed November 27, 2016

The East Syracuse Inn, which is conveniently and centrally located, was undergoing renovations when my daughter and I stayed there for a quick overnight. None of the renovated rooms were available, but the room we were given was near the back, clean, and quiet. There were three issues, one of which was beyond the staff's control and they could do...

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Helpful?
1Thank SkipnTam
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

Thank you so much for taking the time to review our hotel! I certainly apologize for the issues you experienced while you were here, but I'm glad to hear that the team took care of them for you to the best of their ability. I've passed your compliments on to them and they appreciate your kind words. The renovations have...

Ottawa, Canada
Reviewed November 16, 2016

We were warmly greeted by the front desk, which were helpful throughout the stay. The hotel is going through renovations. That being said, they do work on the Saturday morning: perhaps not the best idea. The room was clean and comfortable. However, the bath needed more than updating. Its paint was completely chipped. The breakfast was basic: bagels, muffins and...

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Helpful?
2Thank T-Root-22
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

Please accept my apology for the issues you experienced during your stay with us. We strive to exceed the expectations of every guest who enters our hotel, and I'm so sorry that we fell short of that. I truly appreciate you taking the time to review our hotel and bringing your concerns to my attention. I'm happy to say that...

Angelica, New York
Reviewed November 13, 2016 via mobile

We stayed two nights and found the room to be outdated but very clean. They are currently remodeling so I'm sure the rooms will be refreshed soon. The room was a nice size but it could use new furnishings. The bathroom needs a little work too but it was very clean and the water pressure in the shower was terrific....

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Helpful?
1Thank gtxjason
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

I really appreciate you taking the time to review our hotel!! Thank you for your compliments, we work hard to exceed the expectations of all of our guests- especially during this renovation which we know can impact your stay. I'm happy to say that once the renovation is complete, all of the things you mentioned will be completely updated! We...

Canaan, Maine, United States
Reviewed November 11, 2016

I have been staying in this area for 9 years twice a week, I try to find a place that is clean and well managed at a good rate. I have moved from 4 hotels in this area over the 9 years. This hotel is going through major renovations and turning into a Best Western Plus. The management team is...

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Helpful?
2Thank John M
Aubrey B, General Manager at Best Western Plus East Syracuse Inn, responded to this review

Thank you so much for taking the time to review our hotel! I am so happy to have you staying with us, and look forward to a long partnership with you. I've passed your compliments on to my team- they truly appreciate your kind words. See you in a couple of days!!

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Conveniently located right off NYS Thruway I-90, the Best Western Plus offers a luxurious stay at an affordable price. In addition to its proximity to the thruway, the Best Western Plus is also just one mile away from I-81 and NY-481, minutes away from downtown Syracuse, the Syracuse Hancock International Airport (SYR), the New York State Fairgrounds, and Hancock Air Force Base. The Best Western Plus will exceed your travel expectations with its outstanding amenities and attentive staff who all share one common goal, to make your stay as comfortable and enjoyable as possible. Keep charged and connected in your newly renovated guest room with a large work space, complimentary Wi-Fi, and conveniently placed USB ports and outlets. Wake up to a fresh, hot complimentary breakfast that includes make your own waffles, eggs, meat, yogurt, and more. As our guest, you may also enjoy our social area with a large flat screen television, games, and a full kitchen. Our business center features a fully appointed work space with computers, printer, and other office supplies. Hosting a meeting? We’ve got you covered! Our meeting room, equipped with a Smart Board, is ideal for larger groups. Smaller conferences will be productive in our boardroom with a large screen for presenting. Further amenities include a fitness facility, 24-hour coffee station, and an ample wrap-around parking lot perfect for those traveling with buses and large trucks. In addition, each floor is equipped with an ice machine and a vending machine for your convenience. We are just minutes away from all that Syracuse has to offer! Plenty of restaurants in walking distance and many more just a short drive away. While you’re in town visit the Destiny USA Shopping and Entertainment Center, Turning Stone Casino, or attend a game at Syracuse University. You might enjoy a concert at the Lakeview Amphitheatre, War Memorial, or a show at the Landmark Theatre. ... more   less 

Additional Information about Best Western Plus East Syracuse Inn

Address: 6605 Old Collamer Rd, East Syracuse, NY 13057
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $74 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus East Syracuse Inn 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hampton Inn Syracuse - Carrier Circle i-90 Hotel East Syracuse
Hampton Inn Syracuse Ny
Hampton Inn East Syracuse
East Syracuse Hampton Inn
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Questions & Answers

Questions? Get answers from Best Western Plus East Syracuse Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Third floor now seems completely renovated.”
copingINcanada, Feb 19, 2017 | Read review
“4th floor rooms have been renovated and upgraded”
ChokNat, Jan 16, 2017 | Read review
“Major renovation at the moment.. ask for room on the 4th floor ...everything is new.”
kathyl1344, Dec 11, 2016 | Read review
“I guess renovated rooms are better, but I think they soon will all be.”
Yoteshot, Nov 28, 2016 | Read review
“top floor is quiet”
johnmK7720PS, Nov 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question