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Hilton Garden Inn Syracuse

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Hilton Garden Inn Syracuse
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533 Reviews from our TripAdvisor Community

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Oswego, NY, United States
Reviewed yesterday NEW

Everything about this hotel id perfect. The staff are extremely friendly and professional and everyone treats you like family. The building and rooms are immaculate and are very well kept up. The hot tub in my room was very clean and worked fantastically. But the best part of my stay was the dining room and food. The food was very...

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Helpful?
Thank Richard F
Hockessin, Delaware
HOTEL’S FAVORITE REVIEW
Reviewed September 10, 2016

I stayed here for just a night while visiting my oldest at Syracuse University. This is a nice option for a comfortable stay. We arrived earlier than expected but had already checked-in via the HHonors app. The front desk staff quickly got us our key and sent us off to our room. I would suggest the two queens room if...

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Helpful?
Thank PMD-321
About Hotel's Favorite Review
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Liverpool, New York
Reviewed 1 week ago

Perfect check in and upgrade which was absolutely wonderful for the kids. Went swimming and on our way back noticed that my daughter, which fell in the elevator has bite marks and was swelling up before my eyes. Painful night but overall minus that every thing else was good

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Helpful?
Thank jfharvest
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and are glad you thought the check in was perfect. I am very sorry for your daughter falling in the elevator and having bite marks. I take all potential issues with the hotel seriously. I immediately had our maintenance staff as well as...

Halethorpe
Reviewed 2 weeks ago

The service at this hotel was great. Our room was clean and spacious. Hotel conveniently located near I-90. Breakfast was great, staff there was so nice, very eager to help. Lots of free parking available too.

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Helpful?
Thank lindsayb956
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. Our staff truly cares about making our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Ottawa, Canada
Reviewed 3 weeks ago

Booked the romance package for the weekend. Had a wonderful time. large room that was comfortable with a bathtub. Tealight candles were glowing when we entered the room, the champagne was chilled, etc. We had a delicious meal in the Goose bar. All the staff were friendly and welcoming. we had room 102 at the end of the corridor. It...

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1Thank IandD46
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent review with Trip Advisor. We appreciate your feedback on your stay with us. I am happy to hear that you did enjoy your stay and found your dinner delicious. We always look forward to your visits with us.

Yorktown Heights, New York
Reviewed 3 weeks ago

Welcoming staff, nice room, clean and nice ambiance. Ask questions at the front desk, there are offers available that you have to ask about to receive their benefits. Although breakfast is not included in the room price, for $10 additional there was a breakfast included option that was not advertised anywhere. Breakfast was Very good. Only negative comment is food...

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Thank Steve10598
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. We appreciate your kind words about our staff. I am glad that you found our cooked to order breakfast to your liking as well. I will be sure to share your experience with our staff. We look forward to seeing you...

Rochester, United States
Reviewed 4 weeks ago

My husband and I stayed here last weekend and while overall the stay was top notch, I wanted to share a few things of interest to other travelers who use a manual wheelchair. I will say that the size and angling of the room was very conducive. One issue I experienced was with the ability to wheel around the room...

Review collected in partnership with Hilton Garden Inn
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Thank Denise K
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel, staff and the use of a manual wheelchair. We truly appreciate your kind words about our staff and services. I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

Boonville, United States
Reviewed January 16, 2017

When in Syracuse, NY My wife and I always like to stay at the Hilton Gardens. It is easy to get to, the staff is very professional and the food in the Dinning room is top notch. It is also in a very nice neighborhood and is close to Destiny USA and the airport as well as several great eateries....

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Helpful?
Thank 271jeromeb
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Cornwall, Ontario, Canada
Reviewed January 10, 2017

This hotel feels like home. The staff are all amazing and will go out of their way to make you feel welcome. I have stayed here many times and I would highly recommend it. I was ill during this stay and the hotel got the ambulance for me and were very kind, going out of their way when I was...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lynn M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you felt taken care of and we hope you are feeling better! We look forward to welcoming you back to our hotel in the future. And thank you again!

Westville, Indiana
Reviewed January 9, 2017

Overall, the hotel is clean, staff is friendly and welcoming. Food seems a little expensive for what you get. The beds are not good for someone with back problems, hard to sleep on them. Fitness is room is ok, except the tv's keep "losing signal"

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Thank debraannw
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $122 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travelocity, Hotels.com, Booking.com, Expedia and Hilton Hotels Direct so you can book your Hilton Garden Inn Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Syracuse staff and other travelers.
6 questions
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Buffalo, New York
over a year ago
over a year ago
Liverpool, New York, United States
6 months ago
Albany, New York
8 months ago
Rock Hill, New York

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Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Good location, spacious rooms”
 of 5 bubbles lindsayb956, 2 weeks ago | Read review
“Rooms next to the elevator may be louder.”
 of 5 bubbles tweedybird26, Oct 31, 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Nice Queen Beds
  • Fridge, Keurig, and Microwave
 of 5 bubbles PMD-321, Sep 10, 2016 | Read review
“Room on the entrance side are much better :)”
 of 5 bubbles Y4155FFadrianag, Jul 26, 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
 of 5 bubbles TonyS1950, Jul 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question