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Hilton Garden Inn Syracuse

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Hilton Garden Inn Syracuse
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489 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Hingham, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Both the hotel and staff were excellent!!! I would recommend this hotel to nayone traveling to the Syracuse area!!! The staff could not have been more helpful and the rooms were clean and well kept!!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lawrence L
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is tucked away off busy Carrier Circle yet still convenient to the area . Staff was very friendly, we had no issues checking in early . The room was spacious and clean , bathroom a little tight and shower rather outdated. We did find it odd that breakfast was not included 9.95$ /person . And the pool was... More 

Helpful?
Thank Becky R
Long Island, New York
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here 2 nice very nice and clean rooms a little dark outdated but nice and clean. I just wish they had a better lighting in the rooms and towel bar in bathroom near the sink to hand up wash cloths and used towels . The pool and Jacuzzi were also nice and clean. I think the music should... More 

Helpful?
Thank Gaby H
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of and thank you for your suggestions. Come stay with us again! More 

Syracuse, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was friendly and helpful. The room was clean and comfortable. The coffee service in suite was lovely. We arrived later than expected and all was well. The staff checked to see if we need anything the next morning. Check out was easy and so convenient. Would recommend to anyone.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathryn T
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent review with Trip Advisor. We appreciate your feedback on your stay with us. I am happy to hear that you did enjoy your stay. We always look forward to your visits with us. More 

West Babylon, New York
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

We are Hilton Diamond Members because we like to expect a certain level of service and accommodations. The HGI did not disappoint. From the moment we checked in where we were greeted by Nicole at the front desk until our check out the next day-we were greeted by very friendly and professional staff. We needed a mobility accessible room so... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank travelingmom1374
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful comments about our hotel. We are happy to hear that you enjoyed your stay. I will pass along your comments with our staff. We look forward to your next visit with us More 

Chesterland, Ohio
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a bit off the beaten path, as many of the Hilton Garden properties are. However, it is quiet and gives a feeling of being less commercial than the other properties that are lumped together at the 1st drive off Rt. 90. Easy on/off accessibility. Staff was very accommodating and friendly. Rooms squeaky clean, room temp excellent for... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Linda M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future. More 

New York City, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

The check in staff was a bit rude. The food from dinner to breakfast was absolutely atrocious. I would've been better off spending a couple extra bucks and gotten dinner else where and breakfast would've been better at a gas station

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank michaelhW5437DT
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay and we will be sure to address this with all our staff. At Hilton Garden... More 

Tennessee
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A classic HGI hotel. Very conservative rooms equipped with super beds, heavy furniture, and quiet walls. Very good microwave and fridge in every room, with a little counter space to work from. As other have indicated, it is in an industrial area with virtually no other hospitality nearby. Plan to eat/drink at the hotel restaurant (which is quite good, if... More 

Helpful?
Thank Evan A
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. We appreciate kind words about our staff. I will be sure to share your experience with our staff. We look forward to seeing you on your next visit. More 

Brooklyn, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hilton Garden Inn Syracuse was by far the best hotel experience ever. The site was in an industrial area which was very clean. Also you are very near great attractions, so don't push this hotel aside. Well worth the money.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank bkrosa
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

Parishville
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Usual lovely Hilton stay, great staff, great room. The breakfast staff was a little off this trip, not too welcoming, not too helpful, all except the young lady with coffee, she was extremely friendly and accommodating.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carol P
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest; and we sincerely apologize for the staff who did not give 100% on your past stay! We hope you will consider staying with us in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $123 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotwire, Priceline, Expedia, Odigeo, Hotels.com and Travelocity so you can book your Hilton Garden Inn Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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