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CrestHill Suites Syracuse

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540 Reviews from our TripAdvisor Community

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Showing 532: English reviews
Nanticoke, Pennsylvania
Level Contributor
193 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 2 nights. We were surprised how large the room was and the bathroom was huge. It was spotless. It was basically like an efficiency. The beds were okay and I liked the easy access to electrical outlets which is often a problem elsewhere. We were disappointed that the pool was closed as it was very warm... More 

Helpful?
Thank Helen L
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Helen L, Thank you for reviewing our property. It's great to hear you enjoyed our spacious suites and found them to be spotless! We're sorry the pool was closed when you passed through, it's quite a short pool season in upstate New York! We hope to see you again real soon. Thanks, John More 

Pennsyvannia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
HOTEL’S FAVORITE REVIEW
5 of 5 stars Reviewed April 26, 2016 via mobile

I've been staying at the Cresthill for 15 years. We lived there for 3 months when we sold our house in Manlius and continue to stay each time we come to Syracuse The staff is always courteous and go out of their way to make your stay a " home away from home" experience. We are always greeting by name... More 

Helpful?
Thank juicyfruit909
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Stratford-upon-Avon, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Got there about 8.30pm for a one night stop-off en-route from JFK to Toronto. Friendly staff booked us in and we settled into comfortable 'self contained flat' type room. Took advantage of the decent outdoor pool and then to bed. Good, basic, breakfast included that was more than adequate for our needs. Happy with it for our needs - thank... More 

Helpful?
Thank A N
John T, General Manager at CrestHill Suites Syracuse, responded to this review

A N, Thanks for staying with us during your stop-off on your way from JFK to Toronto! It's great to see you enjoyed your stay and that the property met your needs. We hope we become your stopping grounds for trips that bring you through the Syracuse area! Thanks again! John General Manager More 

Montreal, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Check-in was simple and easy after having spent a busy day travelling and out at The Fair. We were concerned about potential noise and requested a room away from the elevator and stairwell. We were assured that noise and partying were not tolerated at the Cresthill and we were very happy with how quiet the hotel was. When we checked... More 

Helpful?
Thank Krooklyn
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Krooklyn, Thank you for reviewing your experience at our hotel during your New York State Fair trip. It's nice to hear you enjoyed the hotel and our staff and we appreciate the suggestions that you've made. We're constantly looking for ways to improve our product and service so we really value the feedback. Please come and see us again soon!... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

Very friendly & helpful staff! Nice suites, comfortable beds, nice pool. Very disappointed with breakfast tho. We typically stay at Hampton Inn & are always happy with their breakfast so it's not like we have high expectations of what a complimentary breakfast should be - it's just Hampton Inn. We thought Cresthill Suites would be comparable but the hot breakfast... More 

Helpful?
Thank Ruggservices
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Ruggservices, Thank you for the review! We're happy to hear you found the staff to be friendly and helpful and our suites to be comfortable. We're also sorry to hear you were disappointed in our breakfast. We do rotate our egg offerings so as to provide a variety, typically either omelets or scrambled eggs and our meat is also rotated... More 

Cortlandt Manor, New York, United States
Level Contributor
9 reviews
5 of 5 stars Reviewed 4 weeks ago

we stayed here for 3 nights. Clean, well appointed rooms. Staff was eager to be of service and friendly. Great location. Comfortable bed. Grounds are well manicured and pool and patio area was inviting.

Helpful?
Thank Judith A
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Judith A, Thank you for the 5-star review! It was a pleasure having you with us for the three nights and we're so glad to hear you enjoyed yourself. We hope to see you again the next time your travels bring you to the Syracuse area. Sincerely, John T General Manager More 

Springfield, Virginia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've never traveled with dog before, and I wonder if the rooms they put the dog owners in are the old ones, the ones they haven't bothered to renovate. While the staff were very friendly, and the evening happy hour quite generous, the room itself definitely needed some improvement. It had the lumpiest comforter I've ever slept under (and if... More 

Helpful?
Thank fjmetcalf
John T, General Manager at CrestHill Suites Syracuse, responded to this review

fjmetcalf, Thank you for taking the time to review our property. We're glad you found the staff to be friendly and were able to enjoy the evening social hour. Your feedback is very important to us and we're happy to say we will be doing some renovations this fall and winter which include carpet replacement. We hope you and your... More 

Manitoba, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Purchased this deal through Expedia. Upon arrival we were greeted nicely by the woman desk clerk she gave us our room keys and we went to find that our king room with sofa bed was missing the sofa bed mattress and was broken. I went to the front desk and she apologized and moved us to another room. Right away... More 

Helpful?
Thank A8593XRadamp
John T, General Manager at CrestHill Suites Syracuse, responded to this review

A8593XRadamp, Third time's the charm. We are very sorry about the mishaps you encountered during your stay with us but we're also happy to hear that overall you enjoyed your stay and would stay with us again! Please rest assured that the maintenance issues you encountered have been taken care of. Thank you for taking the time to review our... More 

Troy
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 10, 2016

When we arrived they had no record of our reservation. Luckily, I brought the confirmation number! The reservation was made directly with the Cresthill and not a 3rd party. A manager was called and able to put us in a larger suite room (2 bedrooms shared between a full service kitchen/living room) which was very nice. The front desk and... More 

Helpful?
Thank Cam616
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Cam616, Thank you for the thorough review. We're glad that you found many portions of our hotel enjoyable, including the two-bedroom suite you received as an upgrade. We also appreciate all your feedback we can use to improve our service and offerings. Sincerely, John General Manager More 

Boston
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 26, 2016

We booked two rooms here and both were very clean and comfortable. The hotel is not located right next to the other hotels in Carrier Circle, and is in a quieter business area just down the road from the other hotels. We found the staff to be very friendly and the amenities to be nice. The buffet appetizers at night... More 

Helpful?
1 Thank jefflikestravel
John T, General Manager at CrestHill Suites Syracuse, responded to this review

jefflikestravel, Thanks for the great review! It's nice to hear you found both of your rooms to be very clean and comfortable. We're also glad you had the opportunity to enjoy our complimentary social hour. If your travels bring you to Syracuse again soon we hope to see you! Sincerely, John General Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning

Additional Information about CrestHill Suites Syracuse

Address: 6410 New Venture Gear Dr, East Syracuse, NY 13057-1384
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $96 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — CrestHill Suites Syracuse 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse
Hotel Style:
#2 Romantic Hotel in East Syracuse
#3 Family Hotel in East Syracuse
#3 Business Hotel in East Syracuse
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