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CrestHill Suites Syracuse

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536 Reviews from our TripAdvisor Community

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Showing 528: English reviews
Cortlandt Manor, New York, United States
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 days ago NEW

we stayed here for 3 nights. Clean, well appointed rooms. Staff was eager to be of service and friendly. Great location. Comfortable bed. Grounds are well manicured and pool and patio area was inviting.

Helpful?
Thank Judith A
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Judith A, Thank you for the 5-star review! It was a pleasure having you with us for the three nights and we're so glad to hear you enjoyed yourself. We hope to see you again the next time your travels bring you to the Syracuse area. Sincerely, John T General Manager More 

Pennsyvannia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
HOTEL’S FAVORITE REVIEW
5 of 5 stars Reviewed April 26, 2016 via mobile

I've been staying at the Cresthill for 15 years. We lived there for 3 months when we sold our house in Manlius and continue to stay each time we come to Syracuse The staff is always courteous and go out of their way to make your stay a " home away from home" experience. We are always greeting by name... More 

Helpful?
Thank juicyfruit909
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Springfield, Virginia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I've never traveled with dog before, and I wonder if the rooms they put the dog owners in are the old ones, the ones they haven't bothered to renovate. While the staff were very friendly, and the evening happy hour quite generous, the room itself definitely needed some improvement. It had the lumpiest comforter I've ever slept under (and if... More 

Helpful?
Thank fjmetcalf
John T, General Manager at CrestHill Suites Syracuse, responded to this review

fjmetcalf, Thank you for taking the time to review our property. We're glad you found the staff to be friendly and were able to enjoy the evening social hour. Your feedback is very important to us and we're happy to say we will be doing some renovations this fall and winter which include carpet replacement. We hope you and your... More 

Manitoba, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Purchased this deal through Expedia. Upon arrival we were greeted nicely by the woman desk clerk she gave us our room keys and we went to find that our king room with sofa bed was missing the sofa bed mattress and was broken. I went to the front desk and she apologized and moved us to another room. Right away... More 

Helpful?
Thank A8593XRadamp
John T, General Manager at CrestHill Suites Syracuse, responded to this review

A8593XRadamp, Third time's the charm. We are very sorry about the mishaps you encountered during your stay with us but we're also happy to hear that overall you enjoyed your stay and would stay with us again! Please rest assured that the maintenance issues you encountered have been taken care of. Thank you for taking the time to review our... More 

Troy
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we arrived they had no record of our reservation. Luckily, I brought the confirmation number! The reservation was made directly with the Cresthill and not a 3rd party. A manager was called and able to put us in a larger suite room (2 bedrooms shared between a full service kitchen/living room) which was very nice. The front desk and... More 

Helpful?
Thank Cam616
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Cam616, Thank you for the thorough review. We're glad that you found many portions of our hotel enjoyable, including the two-bedroom suite you received as an upgrade. We also appreciate all your feedback we can use to improve our service and offerings. Sincerely, John General Manager More 

Boston
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked two rooms here and both were very clean and comfortable. The hotel is not located right next to the other hotels in Carrier Circle, and is in a quieter business area just down the road from the other hotels. We found the staff to be very friendly and the amenities to be nice. The buffet appetizers at night... More 

Helpful?
1 Thank jefflikestravel
John T, General Manager at CrestHill Suites Syracuse, responded to this review

jefflikestravel, Thanks for the great review! It's nice to hear you found both of your rooms to be very clean and comfortable. We're also glad you had the opportunity to enjoy our complimentary social hour. If your travels bring you to Syracuse again soon we hope to see you! Sincerely, John General Manager More 

Oakville, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2016

This was our first time to the CrestHill Suites. It was a lovely property, clean spacious rooms with very accommodating and friendly staff. The location was ideal for our visit. We will deffinety stay again on our next trip to Syracuse

Helpful?
Thank Patricia5019
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Patricia5019, Thank you for trying out our hotel during your Syracuse trip. We're very happy to hear you found the rooms to be clean and spacious and the staff to be friendly and accommodating! Our team appreciates the 5-star rating and is looking forward to seeing you again during your next trip. Sincerely, John T General Manager More 

Prince George, Virginia
Level Contributor
171 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed July 23, 2016

We have just completed our eighth visit to CrestHill Suites and it was another great one. Kim was there at check in and helped me find yet another wonderful room for a very reasonable price. The next morning she was fixing breakfast for her customers. What a great employee! Tori also worked the front desk and was always most kind... More 

Helpful?
Thank waltonlake
John T, General Manager at CrestHill Suites Syracuse, responded to this review

waltonlake, Eight visit! That is what we like to hear. We appreciate your loyalty to our hotel and the thoughtful review you've posted. The team and I are already looking forward to visit #9! Sincerely, John T General Manager More 

1 review
4 of 5 stars Reviewed July 19, 2016

On my way from Toronto I stopped for a late nite stay at Crest Hill Suites. My upgraded Room had 2BR and 2 baths and the stay was quiet and comfortable. My original booking was for a 2 queen beds, Since we had 5 in the family they gave me a free upgrade to the bigger suite. That was really... More 

Helpful?
Thank Philip V
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Philip V, Thanks for the review! We're glad your family was able to spread out in one of our two-bedroom suites. We appreciate the recommendation, and hope to see you and your family again real soon. Sincerely, John T General Manager More 

Wroclaw, Poland
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 11, 2016

I have spent there 4 weeks so I hope that you will find my review helpful. The staff is great- they are very kind and friendly ☺️ The suites are comfortable and clean ( by the way the room service was amazing!) they have two tv, couch, sofa, big bed... In the kitchen you will find everything you need to... More 

Helpful?
Thank Nikola E
John T, General Manager at CrestHill Suites Syracuse, responded to this review

Nikola E, Thank you so much for the 5 star review! We really enjoyed having you and your co-workers at our hotel this summer. We hope if you ever make it back to upstate New York you will stay with us again! Sincerely, John T General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning

Additional Information about CrestHill Suites Syracuse

Address: 6410 New Venture Gear Dr, East Syracuse, NY 13057-1384
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $98 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — CrestHill Suites Syracuse 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse
Hotel Style:
#2 Romantic Hotel in East Syracuse
#3 Business Hotel in East Syracuse
#3 Family Hotel in East Syracuse
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