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DoubleTree by Hilton Hotel Syracuse

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Traveler (123)
Room & Suite (69)
Pool & Beach (8)
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Overview
  • Excellent41%
  • Very good31%
  • Average18%
  • Poor6%
  • Terrible4%
Travelers talk about
“double tree”(71 reviews)
“cookies”(106 reviews)
“outdoor pool”(36 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Syracuse
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Syracuse
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,027)
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All reviewsdouble treecookiesoutdoor poolroom was cleanshuttle servicebreakfast buffetnice hotelbusiness tripfirst floorupon checkhousekeeping staffnice staynew yorkcarrier circlesyracuseconferencewedding
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391 - 395 of 1,017 reviews
Reviewed October 19, 2015

Great hotel stay...very clean. Food Is AWESOME. I really had a nice time in the hotel. Workout facilities are very clean and work well. Cookie at check in was delicious. The bed was comfy. the only issue was internet speed was slow, however that could...More

Review collected in partnership with DoubleTree by Hilton
Thank Cheryl C
Response from ThomasOlsen, General Manager at DoubleTree by Hilton Hotel SyracuseResponded November 17, 2015

Dear Cheryl, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our clean and renovated room. Yes, our Doubletree cookies are delicious. I'm pleased to hear that you had an excellent stay with us. I...More

Reviewed October 18, 2015

Such a busy weekend for the DoubleTree but they "tripled" up the effort! So much was going on yet I didn't see a frown and only saw professionals making it happen! I was there with the NYS Women Conference and there were 45 of us....More

Thank Robin B
Response from ThomasOlsen, General Manager at DoubleTree by Hilton Hotel SyracuseResponded November 9, 2015

Dear Robin B, Thank you for sharing your experience about the Doubletree Syracuse. I’m so pleased to hear that Hallie, Christene, Colleen and Chris made your stay so memorable. We try to make each guest experience an excellent one at our hotel as your satisfaction...More

Reviewed October 16, 2015

Clean, well-appointed rooms, efficient and friendly staff, easily accessed (right off the NY Thruway), convenient to local attractions (10-15 minutes to Syracuse University - our focal point). Only complaint is discourteous guests who banged doors and spoke loudly when arriving late.More

Thank j k
Response from ThomasOlsen, General Manager at DoubleTree by Hilton Hotel SyracuseResponded November 9, 2015

Dear J K, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our clean and renovated rooms. I'm pleased to hear that you had an excellent stay with us. I hope to see you again...More

Reviewed October 16, 2015

I travel for work and I am a frequent Hilton Honor guest at the Doubletree in East Syracuse. I have been staying here for a good 2 years now. Until recently, I have always looked forward to my stay. The staff both in hotel and...More

2  Thank Ann T
Response from ThomasOlsen, General Manager at DoubleTree by Hilton Hotel SyracuseResponded November 9, 2015

Dear Ann T, Thank you for sharing your experience with us. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and I have addressed the issues you mentioned with our housekeeping department. We...More

Reviewed October 15, 2015

Great place, Customer service is great. The walls are a little thin so expect hearing your neighbors specially when they get busy late night. Stayed there for about 2 weeks within past month. Pretty big parking lot, has nice bar downstairs. Special thanks to Rhonda...More

Thank Pathannn
Response from ThomasOlsen, General Manager at DoubleTree by Hilton Hotel SyracuseResponded November 6, 2015

Dear Uruleworld, Thank you so much for your kind words on your service experience at the Doubletree Syracuse. I am glad to hear that Rhonda in housekeeping was able to exceed your expectations in returning you’re lost and found items. Thank you again for taking...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$130 - $330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$130 - $330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (123)
Room & Suite (69)
Pool & Beach (8)
Dining (2)
Business Center & Event Rooms (13)
Questions & Answers
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Shiffjowen
June 20, 2016|
AnswerShow all 4 answers
Response from 164tatianar | Reviewed this property |
I dont think so as is. 5hr trip.
0
Votes
Cheryl D
March 13, 2015|
Answer
Response from Jennifer W | Property representative |
Breakfast is not including in our room rate, however uur hotel has a full service Breakfast Buffet featuring Made to Order Omelets and Waffles for $14.95 per person. We also have an a la carte menu if you are looking for... More
0
Votes
Room Tips
"Room with Patio is nice. Great vies from upper Floor."
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"check the tub/shower drain when your arrive"
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"Hilton Honors members appear to get rooms on the higher floors."
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"Don't stay here"
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