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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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886 Reviews from our TripAdvisor Community

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Showing 879: English reviews
Lowellville, Ohio
Reviewed May 11, 2016

I want to give a shout out to Thomas in maintenance. What a great guy he is. He went out of his way to make sure I was accommodated. He really went above and beyond. If you have an opportunity to stay at this hotel please do

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Helpful?
Thank Gina V
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Gina V, Thank you so much for your kind words on your service experience at the Doubletree Syracuse. I am glad to hear that Thomas our maintenance guy was able to exceed your expectations. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that you will visit us again...

Syracuse, New York
Reviewed May 11, 2016

I live locally and I stayed here for a couple of nights while I was having work done on my house. There is ample free parking which is always nice and the check in staff was friendly and the cookies were delicious. The lobby and room were both clean and pleasant. really my only complaint is the bed - it...

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Helpful?
Thank cusegal17
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Cusegal17, Thank you for taking the time to share feedback on your recent stay with us via Trip Advisor. We are so pleased to hear that you had a fantastic stay and you loved our clean rooms. I am sorry to hear that your bed was uncomfortable. We have installed all new mattresses in our guestrooms. We try to...

syracuse, United States
Reviewed May 11, 2016

We enjoyed our stay and the overall experience was great. The staff is very friendly and accommodating. I can't say the experience had any issues. The room did not have a safe but I did not ask for one to be fair and I did see a room have a mini fridge delivered.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank George E
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear George E, Thank you so much for your kind words on your experience at the Doubletree Syracuse. I am glad to hear that we were able to exceed your expectations in service. We appreciate your feedback, and hope that you will visit us again. Thank you, Thomas Olsen

Syracuse, United States
Reviewed May 11, 2016

Was at the hotel 3 days, 2 nights. Everything was Great, Staff was very helpful! The meals were good, enjoyed the health club, hot tub and the pool. The room we had at the hotel for our training was very nice!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Martin P
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Martin P, Thank you so much for your kind words on your service experience at the Doubletree Syracuse. I am glad to hear that my staff was able to exceed your expectations. We appreciate your feedback, and hope that you will visit us again. Thank you, Thomas Olsen

Piscataway, New Jersey
Reviewed May 4, 2016

We visited family for a weekend to attend a 50th anniversary. The hotel was comfortable. the people were friendly and helpful. We called for service to clean a slow moving sink drain and maintenance arrived within the 1/2 hour. The rooms were quiet from outside sounds but the air conditioner was a little loud.

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Helpful?
Thank nnewk1
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Nnewk1, Thank you so much for your kind words on your experience at the Doubletree Syracuse. I am glad to hear that our staff was able to exceed your expectations in service. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that you will visit us again when you...

CLAY
Reviewed May 4, 2016

1 local call cost $6:50.. my wife was having problems with her cell phone ,so I decided to call her sitting next to me from the room phone. That was a mistake because that one local call was added to my bill at the cost of about $6:50 . I never said hello I just hung it up. What ever...

Review collected in partnership with DoubleTree by Hilton
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1Thank RICHARD L
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Richard L, Thank you for taking the time to write a review of our hotel. We appreciate any and all feedback regarding your stay and use it to improve future guest experiences. Please accept my sincere apologies for the charge of the phone call. I have shared your feedback with the appropriate department managers. I hope that you will...

Jacksonville, Arkansas
Reviewed May 3, 2016

This hotel is in a good location. It looks like an older hotel that has had some modern updates. The room I was in was small, especially the bathroom, but the balcony was a nice touch (4th floor). The fitness center was nice an easy to access and overlooks the indoor pool. Typical fitness center with treadmills, ellipticals, one bicycle...

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Helpful?
Thank love2travel109
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Love2travel109, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our breakfast buffet. Yes, Dave our omelet chef makes a great omelet. I'm pleased to hear that you had an excellent stay with us. I hope to see you again soon. Thank you, Thomas Olsen

Latrobe, United States
Reviewed April 28, 2016

Everything was just perfect. No complaints with anything. Staff were fantastic. No complaints with room, restaurant, pool. This was one of the best Hilton's I ever stayed at and I am a diamond member.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Cindy K
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Cindy K, Thank you for your kind comments on your stay with us. I am happy to hear that your stay was perfect at the Doubletree Syracuse. I hope that you will visit us again the next time you are in the Syracuse area. Thank you, Thomas Olsen

Saratoga Springs, New York
Reviewed April 21, 2016 via mobile

There is an annual conference I attend every year at this hotel. It is top notch, great facility, delicious food, friendly staff! Look forward to it every year! Location is convenient, right off the NYS thruway. Close to downtown and the university.

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Helpful?
Thank Baby-whisperer211
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Baby-whisperer211, Thank you so much for your kind words on your experience at the Doubletree Syracuse. I am glad to hear that we were able to exceed your expectations in service. We appreciate your feedback, and hope that you will visit us again when you are in the area. Thank you, Thomas Olsen

Cleveland, Ohio
Reviewed April 19, 2016

DoubleTree Syracuse is well-located for easy travel to a variety of places visitors would like to experience (parks, culture, bars, etc.), although if you don't have a car, maybe not so much. I'm a Diamond HHonors member so I cannot speak to the price of wifi or breakfast, but the hotel's offerings for meals and room service is better than...

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Helpful?
Thank Stormbrew
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Stormbrew, Thank you so much for your kind words on your experience at the Doubletree Syracuse. I am glad to hear that Greg at the front desk was able to exceed your expectations in service. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that you will visit us...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $117 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travelers.
2 questions
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10 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you don't need a tub ask for a room with a beautiful stand-up shower.”
scottn889, 4 weeks ago | Read review
“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
DeneenKrom95, Feb 21, 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
chrisbQ5442MH, Jan 22, 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
FourLugHero, Nov 14, 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
cobaltiis, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question