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DoubleTree by Hilton Hotel Syracuse

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770 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
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Showing 763: English reviews
Charlotte, United States
1 review
4 of 5 stars Reviewed July 10, 2015

I was told this is the nicest hotel in Syracuse. We hadn't stayed in Carrier Circle in over 10 years. It was very a nice hotel but not a luxury hotel by any means. The pool seemed to have shrunk by 50% from when the hotel was a Marriott.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Emily S
Schenectady, United States
1 review
3 of 5 stars Reviewed July 8, 2015

Unless one's a member of their hhonors program, one does not have a fridge or microwave in their room nor is there free Wi-Fi access in one's room. Breakfast is not included either. Other chain hotels include such amenities and services at no extra cost.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda R
Ottawa, Canada
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 7, 2015

We stayed here a few years back & really enjoyed the hotel, and so when we travelled back we booked again. We found the desk staff not too friendly & the room left some cleanliness to be desired. Unfortunately there are very few facilities in the area. Although the hotel does have a restaurant, it would have been nice to... More 

Helpful?
Thank philindy
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Philindy, Thank you for letting us know about your stay at the Doubletree Syracuse. I am sorry to hear that my team members did not make you feel welcome. I am disappointed that we did not meet or exceed your expectations in the restaurant. I would be frustrated as well if I were in that situation. I did address these... More 

Albany, New York
2 reviews
2 of 5 stars Reviewed July 6, 2015

Started with a long drive and a seemingly hurried check in. Got to my room with all my luggage and the key did not work so I had to go back down and have the key reset. Was impressed by the facilities, lobby, pool, and work-out room. Walked into my room and saw a huge sliding door and got excited... More 

Helpful?
Thank phil299
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear phil299, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of my hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at my hotel as your satisfaction is important to me. I do regret that I did not get to... More 

Hillsborough, New Jersey
2 reviews
5 of 5 stars Reviewed July 6, 2015

We truly enjoyed our stay! The chocolate chip cookies as a welcome treat was delicious! The Breakfast buffet was sumptuous as well. The hotel kept us posted with the itinerary through the email. Good experience overall!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Leo-Felix J
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear J Leo-Felix, Thank you so much for sharing your experience with us. I'm glad to hear that you loved our Doubletree warm cookies. We are pleased to hear that you had an excellent stay with us. We hope to see you again at the Doubletree Syracuse. Thank you, Thomas Olsen More 

1 review
2 of 5 stars Reviewed July 1, 2015 via mobile

Not pleased with the lack of services available for your customers with disabilities. The van was not handicap accessible. I had to get the wheel chair from the front desk and physically push my mother around! Housekeeping woke us up at 8:50am!

Helpful?
Thank wwjw5
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear wwjw5, Thank you for sharing your experience with us. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a excellent one at our hotel as your satisfaction is important to us. Thank... More 

Upstate, NY
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 1, 2015

This was a very nice hotel. The rooms are clean and large and full of amenities. We ordered Room Service but found the food to be average. There was an error in our order which they did correct by coming back a second time, but did charge me another room service fee for. That was a little disappointing. The pool... More 

Helpful?
Thank 1Travelgirl08
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear 1Travelgirl08, Thank you so much for sharing your experience with us. I'm glad to hear that you loved our clean and renovated room. Please accept my sincere apologies for the challenges you had with room service. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed June 30, 2015

I have stayed here several times for work related travel. Always clean and comfortable. Front desk staff is wonderful. Whenever there has been a billing issue they have corrected it quickly. Will stay here again and again for business travel.

Helpful?
Thank Amanda A
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Amanda A, Thank you for sharing your experience with the Doubletree Syracuse. We are so pleased to hear that our front office staff made your stay so memorable. We try to make each guest experience a excellent one at our hotel as your satisfaction is important to us. I hope to see you again soon as you are traveling... More 

fort wayne, Indiana
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 30, 2015

Hotel was clean. Rooms were ok, nothing special. The bed I had was uncomfortable, and the other one in the room was worse. The highlight of the stay was breakfast. "Diane" was fabulous - felt like we were long time friends! She took great care of everyone there.

Helpful?
Thank FrequentFlier608
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear FrequentFlier608, Thank you for letting us know about your most recent stay at the Doubletree Syracuse. I am sorry to hear that your bed was uncomfortable. We have installed all new mattresses in our guestrooms. I'm glad to hear that Diane was fabulous and you had a great breakfast. I hope that you will visit us again in the... More 

Sammamish, Washington, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 28, 2015 via mobile

I spent the weekend in Syracuse NY visiting friends. We all stayed here. Visit was great but the hotel was ok. Upon first glance it appears to be very lovely. My last evening went to sleep and was awoken at 6:45am to the family next door screaming and yelling. So, not how I was hoping to be awakened on a... More 

Helpful?
Thank Sara B
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Deae Sara B, Thank you for your review of your recent experience at our hotel. I'm very sorry that you encountered noise problems from your next door guest. We do our best to make sure all of our guests have an excellent stay. I’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $122 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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