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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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871 Reviews from our TripAdvisor Community

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Showing 864: English reviews
Saranac Lake, New York
Reviewed 2 weeks ago

Our room was clean and the bed was very comfortable, would liked to have that mattress at home. The room was really cool, had to turn temp up to 72 through the night. I only have mine on at home set at 65 to sleep, but my husband did notice a lot of cool air coming through windows. I would...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank T8185AKcynthiam
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for your stay at DoubleTree by Hilton Hotel Syracuse and for your kind review. We are happy to know that you liked your clean and comfortable room. It was a pleasure to have you as our guest, and we look forward to serving you again soon. Thank you, Thomas Olsen General Manager

Fulton, New York
Reviewed 3 weeks ago

Went as an overnight with friends for a special event. Had a lot of fun. All the staff were great even with 300 crazy women running amuck. Everyone was so nice. The hotel was still mid construction so there was no restaurant but they said it would be open soon. Having been at this hotel previously I was surprised at...

Review collected in partnership with DoubleTree by Hilton
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Thank colleneh240
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing DoubleTree by Hilton Hotel Syracuse once again. It’s our pleasure knowing you loved our property and the excellent service we provided. Thanks again for being our guest, we hope to welcome you and your friends for another outstanding visit. Thank you, Thomas Olsen General Manager

Fairfax, Virginia
Reviewed 3 weeks ago

The construction was kind of a nightmare, with the restaurant in "an alternate location" (i.e., a conference room), no easy way to get to rooms, etc. HOWEVER ... the refurbished room was great, the food was fine, and the new gym is good. So, I am hoping everything will be great when they're done! I was only here one night...

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Helpful?
Thank Tim G
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Tim, thank you for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans. We are glad to read that you liked your updated room and the food we serve. However, we are sorry for the inconvenience you experienced due to our ongoing renovations. We are very excited about this project and would love for you to come...

Windsor, New York
Reviewed 3 weeks ago via mobile

This has been the WORST Hilton property I've stay at in a LONG time (I am in Hiltons 2-3 nights a week). When you walk in the front door you can't even tell where the check in desk is- and nobody was there to boot. The restaurant and bar are now in the seating areas in the lobby- and I...

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Helpful?
Thank TheOtherSuzanne
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

We appreciate your feedback and hope you will accept our apologies for providing a less than perfect experience during your stay. Regardless of the ongoing renovations, we will work hard to ensure such mistakes do not happen again. Thank you for bringing this to our attention. We appreciate your feedback and hope to welcome​ you back for a superior visit....

Orlando, United States
Reviewed 4 weeks ago

Very hard to navigate the hotel during construction, vendor vehicles blocking the entrance in the morning, no hot water 2 mornings out of 5, breakfast overpriced and terrible. I would not recommend staying here until they are done with construction at least.

Review collected in partnership with DoubleTree by Hilton
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Thank 704harryv
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear 704harryv, We apologize for the inconvenience you experienced during our renovations. We try to keep our guests informed through our website with weekly updated information about our renovation schedule but understand that the issues associated with construction can be a nuisance. We hope that you will return to experience our revamped, remodeled and renewed hotel. We look forward to...

Scottsdale, United States
Reviewed 4 weeks ago

Double Tree does a wonderful job with excellent staff and an almost complete remodeling. The Honors dedicated floors and rooms are extremely comfortable and inviting. A small but well equipped new gym was a great way to unwind after my flight. Nice Job Syracuse Double Tree, looking forward to my next trip to your town and hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 815ernestc
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for being loyal towards our brand and choosing to stay at DoubleTree by Hilton Hotel Syracuse. We are glad you were impressed with the service provided by our staff as well as with our clean facilities. Thanks again for your feedback, and we look forward to welcoming you back soon! Thank you, Thomas Olsen General Manager

Reviewed 4 weeks ago

When you leave something at the hotel and call the hotel after check out you would think that when you leave a message for lost and found they would a least return your call. They did not!! I have call twice with still no call back.

Review collected in partnership with DoubleTree by Hilton
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Thank 840deloresl
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear 840deloresl, I am very sorry you have not received a call back from us about a missing item. Please try giving us a call again and ask for the operator. I am sure they will be able to help you. Thank you, General Manager

New York
Reviewed 4 weeks ago

Don't pass this one up! THE best place for a staycation, vacation or getaway. Newly-renovated areas with updated restaurants coming soon. Friendly and accommodating staff and quiet rooms. Enjoy the heated indoor or outdoor pool and exercise room.

Review collected in partnership with DoubleTree by Hilton
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Thank legallady62
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear legallady62, On behalf of our entire team, thank you for taking the time to post such a wonderful feedback about DoubleTree by Hilton Hotel Syracuse. We are so thrilled to know you had a great stay with us and appreciate you mentioning our modern facilities. Thanks again for recommending us online, and we look forward to having you back...

Hastings, United States
Reviewed 4 weeks ago

Very friendly staff. They went out of their way to be very helpful and make sure you were taken care of. The rooms were very clean and comfortable. I would highly recommend this hotel and would stay there again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Candace K
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Candace K, Thank you so much for choosing DoubleTree by Hilton Hotel Syracuse for your stay. It is so nice to read we met all of your expectations and that you were especially happy with our service and facilities. We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Thank you,...

Auburn
Reviewed 4 weeks ago via mobile

Stayed here with my mother and couple friends for a ladies night. Halls are nice and cleanliness is great. Beds are new and comfortable. Before we started with the evenings festivities, I had a tremendous amount of work stuff to complete. So I sat down at the desk inside our room to complete it. That's a very nice option especially...

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Helpful?
Thank Andrea B
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Andrea, thanks for the candid feedback. We are happy knowing your stay with us was enjoyable and that you liked some aspects of your visit. However, we are sorry for any inconvenience you had while here. You are a valued customer and everything we do is aimed at providing you with an excellent experience. We look forward to seeing you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $130 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travelers.
2 questions
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9 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you don't need a tub ask for a room with a beautiful stand-up shower.”
 of 5 bubbles scottn889, 3 days ago | Read review
“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
 of 5 bubbles DeneenKrom95, Feb 21, 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
 of 5 bubbles chrisbQ5442MH, Jan 22, 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, Nov 14, 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question