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DoubleTree by Hilton Hotel Syracuse

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822 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
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Showing 815: English reviews
Evansville, Indiana
Reviewed October 30, 2016

Great place friendly staff clean rooms shuttle to airport move restaurant but food is expensive very convenient location nice pool good internet I would stay there again and recommend it to others and I'm buyi G their bed

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Helpful?
Thank Cuprina313
Troy, United States
Reviewed October 27, 2016

Overall, I had a good stay. My room had no fridge or microwave and the blanket was little more than a sheet. However, when I called the front desk they quickly sent someone up to provide additional blanket as well as both a refrigerator and microwave.

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Helpful?
Thank Desiree D
Vestal, NY, United States
Reviewed October 27, 2016

Excellent - Ellen K was a real pro She handled a last minute change of need without even a concern - this is excellent service - I will use this hotel for future business meetings - this is an excellent value for meetings of the type I had

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Thank William R
Farndon, United Kingdom
Reviewed October 26, 2016 via mobile

Hotel was as expected. Although the corridors were tatty and untidy and looked like they were being used for storage of old tables etc the room was nice and clean. Staff very polite. I had a problem with my door that it needed to be pushed hard to close properly. Upon returning from a day visiting customers I found that...

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Helpful?
Thank benwalkeris
Rochester, New York
Reviewed October 26, 2016

Staff very unhelpful and argumentative when checking in after checking us into someone else's room. Staff insisted I was wrong about my reservation and refused to acknowledge the confirmation email when showing what was correctly reserved. Staff repeatedly stated I had requested the wrong room and I had done it through Priceline when in fact I had booked the room...

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Helpful?
Thank stevensU111CS
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear stevensU111CS, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service from the front staff regarding your booking and the wedding welcome gift. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and...

Albion, United States
Reviewed October 24, 2016

This hotel was renovated a few years ago by Double Tree...of the Hilton family. Excellent job with the facility. Rooms are well appointed and priced appropriately. Amenities are what you would expect of the Hilton brand. Always pleased when I stay here. Will stay here again. Recommend it if you're in the area for business or pleasure

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Thank Ross Z
Galway, New York
Reviewed October 17, 2016

Three of us had two rooms booked for the NYS EMS Conference from Wed night to Sun morning. First two nights were great and staff was great. Friday night, extremely loud group moved into rooms next to us--adult and SEVERAL kids. Yelling, screaming, slamming doors, banging in to the wall so hard made the beds in our room shake until...

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Helpful?
1Thank race63
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Race63, Thank you for your review of your recent experience at our hotel. I'm very sorry that you encountered noise problem from your next door guest. We do our best to make sure all of our guests have an excellent stay. I’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit...

Lawrenceville, United States
Reviewed October 17, 2016

Hotel is out of the main area but a few good local restaurants close by and not to far from the Destiny Mall. Very light traffic area and close to the interstate and airport. I would stay here again. of note it has both an indoor and outdoor pool although they were closed during my stay as the indoor pool...

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Helpful?
Thank Sylvia B
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Sylvia B, Thank you for sharing your experience about the Doubletree Syracuse. I’m so pleased to hear that you liked our location. We’re upgrading our pool bathrooms and our indoor is open. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again soon....

Syracuse, New York
Reviewed October 17, 2016

Not up to par for the Hilton double tree. This place is dated and not very clean. However the food was very good. The treatment of there gusts are not very consistent after checking in I watched another guest get treated differently and we're giving extra gifts Ironshore they were Top member but you should not treat people differently we...

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Helpful?
Thank 434ricke
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear 434ricke, Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so...

Bronx, New York
Reviewed October 17, 2016 via mobile

Check in was easy, lady at the desk was friendly. The property is beautiful with an indoor and outdoor pool. We used the rear door which lead straight to the elevator. Had a balcony room on the 6th floor. Housekeeping could have done a better job checking under the bed, but things happen, they took care of it when brought...

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Helpful?
Thank diamond533
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $117 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Travelocity, Hotels.com, Priceline and Odigeo so you can book your DoubleTree by Hilton Hotel Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travelers.
2 questions
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5 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 3 weeks ago | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, Oct 12, 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, Sep 26, 2016 | Read review
“Elevators are way in the back.”
 of 5 bubbles davidcI8552HD, Sep 20, 2016 | Read review
“If you like to take the stairs, be aware that there is no one stairwell which goes all the way to the upper floors from the bottom floor.”
  • Thermostat in the room
 of 5 bubbles Gobstopr, Jun 27, 2016 | Read review
5 of 5
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