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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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882 Reviews from our TripAdvisor Community

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Binghamton, United States
Reviewed 2 days ago NEW

Please check room before settling in. And if you are a Hilton Honors let them know because they don't ask. Enjoyed the breakfast and the service but last two trips the rooms have been terrible and UN-acceptable

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Y9366EAstephenb
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Y9366EAstephenb, thank you very much for staying with us. We apologize for failing you in the most basic of ways by not providing a clean and comfortable room. Our housekeeping department is stepping up their game to ensure all procedures are being followed so this does not happen again. We hope you will give us another opportunity to demonstrate...

Syracuse, New York
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago via mobile

My husband and I live in the area but won a gift certificate for this hotel so we had a 20 minute ride to our "getaway". The hotel is beautiful. We stayed on floor 7, for Hilton honors members and our room was very spacious. There is a small refrigerator. I especially liked that there is a small couch and...

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Helpful?
Thank Amanda L
About Hotel's Favorite Review
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Amanda, we are pleased that you had an excellent getaway at DoubleTree by Hilton Hotel Syracuse. It is great to read you were impressed with your spacious and well-appointed room, and that you loved our breakfast offerings. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back soon. Thank you, Thomas Olsen General...

Batavia, United States
Reviewed 1 week ago

Our meetings are held here so it's the easiest place to stay but they are renovating and the rooms are great. Very happy with the hotel. The new lobby and restaurant / bar area are really nice. Modern. Very clean rooms!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 194valeriet
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing to stay at DoubleTree by Hilton Hotel Syracuse while attending the meetings. We are so happy to know all went great during your visit and that you are satisfied with our service and facilities. It was good to have you here, and we hope to be at your service again soon. Thank you, Thomas Olsen General...

Albany, New York
Reviewed 1 week ago

Over all I had a good stay. The food was OK, the desert weren't that good. I had a hard time getting on the Internet the first night. The gentleman at the desk explained how to get on. The pool is great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank lorrainec222
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans. We are glad to know overall you had a nice stay and that you liked our front desk associate as well as the on-site amenity. However, we regret you did not leave completely happy. We appreciate you sharing your concerns as this helps us see...

New Brunswick, United States
Reviewed 1 week ago

I was staying at the hotel for business as I was a vendor for an event being held at the hotel's ballroom. They were able to accommodate my early check in and my room was very clean with a king bed. The social facilities for the hotel were nice as well. The staff was friendly at check in. The only...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 631matthewalexandera
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for staying at DoubleTree by Hilton Hotel Syracuse for your business. We are glad you enjoyed your time with us and that our outstanding hospitality and the facilities left you with a great impression. We also appreciate your observation and regret the inconvenience it might have caused. It was our pleasure hosting you, and we look forward to...

Concord, New Hampshire
Reviewed 2 weeks ago

Was clean.. Great food... Comfy beds... And easy to get to. Staff was super nice! Room sevice was fast and a good price. WiFi worked well so the kids were happy. I was happy to see 4 soft pillows per bed.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank bobijov
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for taking the time to post such wonderful feedback about DoubleTree by Hilton Hotel Syracuse. It is so nice to read that we met all of your expectations, and you were especially happy with your comfortable room, along with our in-room amenities and courteous service. We enjoyed having you and your family as our guest and hope to...

Syracuse, New York
Reviewed 2 weeks ago

Friendly staff. Clean rooms. Quiet. Accommodating. Glad I chose to stay here. I plan on staying here again in my future business travels. Bar staff was also friendly and charge to room option was convenient

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 558shawnid
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Thank you for choosing DoubleTree by Hilton Hotel Syracuse for your business trip. We are so happy to know all went great during your stay and that you loved the service provided at our Regatta Bar & Grill. It was a pleasure hosting you, and we look forward to welcoming you again soon. Thank you, Thomas Olsen General Manager

Reviewed 2 weeks ago via mobile

Great place to stay. Rooms are clean and beds are comfortable. Friendly staff and very accommodating. They also Have good food. They even do special food like gluten free. Great conference rooms and staff. The make a good Bloody Mary too. The shuttle was great to get around town and all we had to do is call and they came...

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Helpful?
Thank Teresa J
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Teresa, thank you for such a glowing review! We are delighted to know you enjoyed your stay and that you were especially impressed with our shuttle service as well as the delicious meals at our Regatta Bar & Grill. It's also nice to read you loved your comfortable room and our team took such a great care of you. Thanks...

Allentown, Pennsylvania
Reviewed 2 weeks ago

Stayed one night in this newly renovated Doubletree. The contemporary renovations feature a wide open lobby with gas fire in the center surrounded by an open bar and restaurant. The design is too open for comfort. Once you check in you have to walk right by the bar stools with your bags to get to the elevators. The back of...

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Helpful?
Thank at7479
00gc, Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear at7479, Thank you for choosing our hotel. We are happy knowing your stay with us was mostly enjoyable, and we regret you did not leave completely happy. We appreciate you sharing your observations​ and concerns as this helps us see where improvements are needed. It was a pleasure having you as our guest, and we hope you will choose...

framingham
Reviewed 3 weeks ago

Family attending brothers retirement party. Hotel did a wonderful job. Food service was attentive. Rooms were newly renovated, very clean. We enjoyed using pool, hot tub & sauna. Large group for breakfast buffet, again all staff did a great job.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank dedec
00gc, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

dedec, we are happy you had a wonderful stay at DoubleTree by Hilton Hotel Syracuse during your brother’s retirement party. Thank you so much for letting us know that you enjoyed our service and on-site facilities. Your satisfaction means the world to us. We hope to see you again when your travels bring you back to the area. Thank you,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $118 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travelers.
2 questions
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10 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you don't need a tub ask for a room with a beautiful stand-up shower.”
scottn889, 4 weeks ago | Read review
“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
DeneenKrom95, Feb 21, 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
chrisbQ5442MH, Jan 22, 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
FourLugHero, Nov 14, 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
cobaltiis, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question