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Candlewood Suites East Syracuse - Carrier Circle

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Candlewood Suites East Syracuse - Carrier Circle
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Syracuse, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel was dirty (rooms and hallways dirty- washer and dryers dirty ) not what I expected based on reviews .Also needs a total renovation _ location good the only positive point- would not stay there again

Helpful?
Thank Sandra B
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Thank you for taking the time to review our hotel. I'm sorry to hear that you didn't enjoy your experience, and I appreciate you bringing your concerns to my attention so that we can correct them for the future. More 

Jackson, tn
Level Contributor
126 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I'm not new to Candlewood Suites and, as a whole, think they rank right up their with any hotel in the IHG group. However, this one is one that should be listed as a rundown Motel 6. Only after sending a nasty e-mail to the dirrctor of sales did I get my room properly serviced. The outside Atrium and BBQ... More 

Helpful?
Thank RobboJackson_tn
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Thank you for taking the time to review our hotel. I again apologize for the poor experience you had. We've pulled the housekeeper who serviced your room that day for more training so that she's better equipped to clean rooms properly. I appreciate you bringing your concerns to my attention More 

Lincoln
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had a reservation. Confirmed it twice before traveling. When I arrived, I was informed that the management decided to not honor my reservation. No phone call to prior notification. No attempt to find another room in the local area. If you are in Syracuse and had the option of sleeping in my car or staying here, I'd recommend you... More 

Helpful?
Thank PRR023
IHGService, Guest Relations Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Dear PRR023, Thank you for taking the time to write a review of our hotel. I sincerely apologize for any inconvenience you may have experienced due to issues with your reservation. Please allow us to look into this and have the opportunity to regain your faith in us. I have sent you a private message in an effort to obtain... More 

Fort Edward, New York
2 reviews
5 of 5 stars Reviewed January 29, 2016

My wife and I stayed two nights on an out of town trip. The room was clean, comfortable and well equipped with the extras touches that allow you to relax at the end of the day. But, the truly friendly and helpful staff increased my appreciation and added to the experience.

Helpful?
Thank Lawrence W
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

We really appreciate you taking the time to write a review! We've passed your praise on to the front desk team and they thank you for your kind words. They work hard to give each guest who enters our hotel a remarkable experience, and we're glad that you felt that! We look forward to seeing you again soon!! More 

2 reviews
5 of 5 stars Reviewed January 29, 2016

The front desk help is super friendly, the rooms are well equipped, a full sized refrigerator, an adorable kitchenette. Everything you could need is either in room, or readily available. The rooms are clean, and comfortable, a nice home away from home. A perfect place to stay, whether you are just passing through, or staying in the area for work... More 

Helpful?
Thank Connie W
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Thank you for taking the time to review our hotel. We're so happy to hear that you enjoyed your stay with us. We've passed your compliments on to the team, and they truly appreciate your kind words. We look forward to seeing you again next time you're in town! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 28, 2015

Very dirty rooms. There was poop lying in the toilet when I checked in. Seems like nobody even had the time to flush the toilet before they checked me in. Hairs on the bed linens. Appliances are broken. Dirt in the air conditioners vents. Chair seats are ripping off. Carpets seem to be centuries old. Smell of cigarettes in a... More 

Helpful?
Thank Vinod G
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Please accept my apologies for the cleanliness and condition of your suite during your stay with us. We strive to exceed the expectations of all of our guests and I'm sorry that we fell short of that with you. I have discussed the cleanliness concerns with my housekeeping team so that we can correct it. I appreciate you bringing this... More 

Portland, Maine
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed September 20, 2015

The hotel is ok for a one night stay. The price was reasonable. The young lady who checked me in Ssion was very sweat and accommodating. Housekeeping could of done a better job with little details (shower floor, sticky counter) Hotel needs some renovations and is quite dated. I think this is a long term home for several people working... More 

Helpful?
2 Thank Baxter B
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Thank you for taking the time to review our hotel. I appreciate you bringing the housekeeping and safety concerns to my attention so that I can correct them with my team. It is only with feedback from our guests that we can continue to improve. I'm happy to tell you that we will be undergoing a renovation beginning this fall... More 

maine
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 10, 2015

When we first stopped in we had traveled from Maine over 10 hours so we were tired the desk man Daquane Messier was so helpful .he showed us the rooms he had which were amazing, he was very busy but he still took the time to help us .after we were all checked in we needed dinner he even called... More 

Helpful?
Thank maryann74
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

I really appreciate you taking the time to review our hotel! I'm so happy that you enjoyed your stay with us. Thank you for the wonderful compliments about Daquane, our newest team member! I'll be sure to pass your kind words on to him. We look forward to seeing you on your next trip to Syracuse. More 

Springfield, Massachusetts
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 8, 2015

The hotel is right off the highway. The rooms are large and clean and the hotel has everything you could want. There is a laundry facility , all you have to do is buy the detergent. There are games in the lobby you can ask to use if you want. The gym is small and the machines don't all work... More 

Helpful?
Thank Mark D
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Thank you so much for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay. I do realize that the fitness center needs some updating, and I'm happy to tell you that we're doing a complete renovation of it in the coming months!! Thank you again for your review, and we look forward... More 

Norwich, New York
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 8, 2015

Ended up taking a 2 bedroom suite because there was only one room left. We needed a second room for our niece The rate was well worth it and we expected him to say much higher being they were booked up and it was a Saturday night. The man at the lobby desk was nice and quick about getting us... More 

Helpful?
Thank Kara R
Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle, responded to this review

Thank you so much for taking the time to review our hotel! I'm so happy to hear that you enjoyed your stay with us. I've passed your compliments on to my team and they also appreciate your kind words. We look forward to seeing you on your next trip to Syracuse!! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about Candlewood Suites East Syracuse - Carrier Circle

Address: 6550 Baptist Way, East Syracuse, NY 13057
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $105 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Candlewood Suites East Syracuse - Carrier Circle 2*
Number of rooms: 92
Reservation Options:
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Also Known As:
Candlewood Suites Syracuse Hotel East Syracuse
Candlewood East Syracuse
Candlewood Suites East Syracuse
East Syracuse Candlewood Suites
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