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Embassy Suites by Hilton Syracuse

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1,135 Reviews from our TripAdvisor Community

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Showing 1,129: English reviews
Vancouver Island, Canada
Reviewed April 4, 2016

We started our trip at this hotel as I have always loved Embassy Suites, but oh I was not prepared for rude and very noisy teenagers at this hotel who were there for some bible srudies..oh my they should not have been allowed to run loose in the hotel, which they did.. and we had about 200 - 300 of...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank James B
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

James, Thank you for your feedback and for your loyalty. The large church group of kids made for an interesting time in Syracuse as majority of the hotels in the area were filled with them. The topic of additional chaperones was mentioned to the group for future stays. I look forward to having you back with us again for a...

Sudbury, United States
Reviewed March 30, 2016

This place is awful. Noisy, dirty, cramped, small. The HVAC roars and the sound insulation is non-existent. Housekeeping was poor. The bedroom was cramped with a low ceiling. I could hear a loud motor outside and the room smelled of ugly perfumed room "freshener" - a stale cigar is less offensive

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Henry S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Henry, I'm very sorry for your experience. It sounds like we fell short in many areas. I would like to know more about your experience. Please contact me at your convenience. Travel safe.

Lititz, Pennsylvania
Reviewed March 30, 2016

Reception in evenings and breakfasts are quite nice. Rooms seem a little older. Bed skirt was almost off the bed. Thought that was interesting the cleaning staff left the bed like that. Like openness of the hotel

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank H9764JTjonathanm
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I will mention the bed skirt to the department head as a focal training point and thank you for bringing that to my attention. We look forward to your swift return and travel safe.

Bronx, New York
Reviewed March 28, 2016

I love staying at this hotel. I come here for our Youth Comvention. I have never encountered any problems with the staff. The breakfast is great and the rooms are clean. The cleaning staff is very courteous.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank pastordavidr
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Pastor David, Thank you for your positive remarks and for your loyalty. We look forward to having you and your group back with us again soon.

Buffalo, New York
Reviewed March 28, 2016

Stayed for one night in March 2016. Room was clean and comfortable. Bed was soft and comfortable. Large flat screen TV's in the bedroom and living area. Bathroom was clean. I see some reviews that mention the rooms being dated, but mine felt pretty new and modern. Lobby was nice - met the Embassy Suties standard. Staff was friendly. Would...

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Helpful?
Thank astroguy22
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your positive feedback. I'm glad to hear that you enjoyed your stay and had a comfortable experience. We look forward to having you back with us again soon.

Syracuse, New York
Reviewed March 28, 2016

Room was in poor condition, internet sub par and phone did not work. Hotel was packed with high school kids, very loud and packed. For the price I paid I was very disappointed. I would not recommend this Embassy Suites to anyone.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bonnie S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Bonnie, I'm very sorry about your experience. Our indoor pool is a big draw for families with kids and I realize it's hard to relax and unwind with lots of kids running around the hotel and filing the pool. I would like to have you back with us again to experience a more relaxing stay. Please contact me about available...

Palmyra, United States
Reviewed March 27, 2016

I was disappointed with room comfort. The AC/heater was not responsive and it became very uncomfortable to sleep. Could not open windows due to endless traffic noice from adjacent I-90 traffic. Probably would choose another hotel to say next time.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dane S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dane, I'm sorry for your experience. I understand how important it is to get a good nights sleep and I'm sorry we were unable to provide that for you. I would like the opportunity to have you back with us again to provide you with a better experience.

Williamson, New York
Reviewed March 26, 2016 via mobile

Checked in before flight out of Syracuse just wanting to have a drink and relax in hot tub. My daughters and son were eager to go swimming as well. Discovered the pool milky and cloudy and with foam floaties. It was terrible with no staff addressing it. Then I went to go in hot tub and found it cold. Totally...

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Helpful?
1Thank NukeMe
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm very sorry to hear about your experience with the pool and hot tub. It was a crazy weekend with lots of kids in the pool and hot tub area causing us to drain the hot tub and refilling it, hence the cold water. Majority of guests get very upset when we have to close...

Rogersville, United States
Reviewed March 25, 2016

My visit to my Dad. My Dad is a veteran of WWII. He is 90 y/o and never talked much and now cancer has taken his voice, he will never speak to me again. But I had the chance for perhaps one last time to tell him what a father means to a son. Which I did. Many tears fell...

Review collected in partnership with Embassy Suites Hotels
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1Thank Victor B
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Victor, Thank you for that heart warming response. I'm glad to hear that we were able to give you comfort and quietness during your time with us.

Glastonbury, United States
Reviewed March 23, 2016 via mobile

I've stayed here several times. Room are clean but dark and could use a bit of updating. Last time I stayed thermostat was only set to heat and room was so hot I had to open the window I the bedroom. Window did not have a screen. On a positive note. Since I've stayed their several times on business I...

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Helpful?
Thank Arlene J
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Arlene, Thank you for the feedback and for your loyalty. We are updating the lighting in the rooms over the next month and have switched over to AC due to the warmer weather. We look forward to proving you with a better stay on your next visit.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $121 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travelers.
6 questions
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Syracuse, New York
North Adams, Massachusetts
over a year ago
Boston, Massachusetts
5 months ago
Boston, Massachusetts
5 months ago

See all questions (6)

Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't get a corner room, there will be no wifi.”
 of 5 bubbles fsheather, 6 days ago | Read review
“The hotel is well situated away from traffic, so there are no rooms that are afffected by traffic.”
 of 5 bubbles tjkardos, 2 weeks ago | Read review
“Stay away from north side along the Thruway due to Interstate noise. Also avoid near the elevator.”
 of 5 bubbles gordonc571, 4 weeks ago | Read review
“Any room is good,some closer to the pool,lobby etc.”
 of 5 bubbles RandyZim, 4 weeks ago | Read review
“Best hotel in the area, great full breakfast included !!!”
 of 5 bubbles mike60707, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question