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Embassy Suites by Hilton Syracuse

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Traveler (112)
Room & Suite (64)
Dining (22)
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Overview
  • Excellent38%
  • Very good27%
  • Average17%
  • Poor10%
  • Terrible8%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Embassy Suites by Hilton Syracuse
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Syracuse
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,328)
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1 - 5 of 1,321 reviews
Reviewed 4 days ago

Just a wonderful experience. Treated well by all staff members. Check in staff was great and allowed us to review our room once we found out it was near the highway. They moved us to a quieter area, which was much appreciated. All the ammendities...More

Review collected in partnership with Embassy Suites Hotels
Thank jwsmall300
Response from Danielle D, Guest Service Agent at Embassy Suites by Hilton SyracuseResponded 4 days ago

Thank you so much for sharing your wonderful experience with us! The staff truly values each and every guest and are on board to go the extra mile to make your stay with us the very best. I'm happy to hear we hit the mark...More

Hotel's Favorite
Reviewed February 5, 2018

My two sisters stayed here during the weekend of my brother' s memorial service based on our recommendation of the spacious rooms and other amenities. I decided it would brighten their arrival if they had flowers in their rooms so I contacted Teresa and she...More

Thank 350shannon
Response from Leslie Ann G, Front Office Supervisor at Embassy Suites by Hilton SyracuseResponded February 13, 2018

This is so wonderful to hear, and thank you for sharing with us! These are the experiences and levels of service that we strive for at the Embassy Suites. We hope you choose us again the next time you are in East Syracuse. Sincerely,

A TripAdvisor Member
11
Reviewed 4 days ago via mobile

My wife and I have always loved this property. On this stay, the staff took it to another level. Danielle made it her mission to pamper us. She anticipated our every need. And this fall they told us they plan a major remodeling of the...More

1  Thank A TripAdvisor Member
Response from Danielle D, Guest Service Agent at Embassy Suites by Hilton SyracuseResponded 4 days ago

Thank you so much for taking the time to share your experience with us regarding your stay. It was my pleasure to provide you a stay you wouldn't forget! I'm so glad you enjoyed the staff, the hotel and all our amenities. We can't wait...More

Reviewed 1 week ago

Nice, newer hotel. The managers cocktail reception could have had better selection and we had to call to fix the heat with a bad explanation that "its may and we had to switch to A/C" REALLY? in syracuse? Also the pull out sofa had the...More

Thank Mike A
Response from Danielle D, Guest Relations Manager at Embassy Suites by Hilton SyracuseResponded 1 week ago

Thank you for taking the time to share your experience with us. I apologize about the issue with the heat as our area had an extremely long and cold winter. Regardless, I am so sorry it caused an uncomfortable stay for you. I will pass...More

Reviewed 2 weeks ago

This hotel is still worth staying with , the suites , ambiance of the common areas are most rewarding, along with the nightly managers reception and morning cooked to order breakfast makes for a higher level of comfort and pleasure from most other hotels.

Review collected in partnership with Embassy Suites Hotels
Thank sandra3pa
Response from Danielle D, Guest Relations Manager at Embassy Suites by Hilton SyracuseResponded 1 week ago

Thank you so much for sharing your experience with us. I'm happy to hear you enjoyed our atmosphere and our complimentary manager reception and breakfast. We cant wait to see you again next time you're in our area. Have a wonderful day!

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Breakfast included
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
$129 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$129 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in East Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (112)
Room & Suite (64)
Dining (22)
Pool & Beach (4)
Business Center & Event Rooms (13)
Questions & Answers
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Kat A
November 15, 2017|
AnswerShow all 5 answers
Response from Grace F | Property representative |
Unfortunately, we have a strict no party policy for our guest facilities in order to ensure that all guests have the opportunity to enjoy our amenities. We do have private spaces available for rental for parties. Please... More
0
Votes
acdeweese
September 9, 2017|
AnswerShow all 6 answers
Response from john s | Reviewed this property |
Most of the rooms at Embassy suites Carrier circle Syracuse have micro Wave & fridges.
1
Vote
Vicki O
February 12, 2017|
AnswerShow all 2 answers
Response from Ronald G | Reviewed this property |
pool hours are 10 to 10 breakfast is 6 to 9 on weekdays and 6 to 10 on weekends evening reception is 5 to 7
1
Vote
Room Tips
"make sure temp controls have been fixed"
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"Choose a room toward the front of the hotel as the back pool area and breakfast area can get a bit noisy."
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"The rooms on the backside get more noise from the highway. The higher floors seem quieter."
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"top floor, in the corner, away from the highway and elevators"
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