We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites by Hilton Syracuse

Hotel deals
Hotel website
6646 Old Collamer Road South, East Syracuse, NY 13057
Special Offer
STOP CLICKING AROUND
Enter dates for best prices
powered by PriceFinder
Best prices for your stay
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Embassy Suites by Hilton Syracuse
View Map
Add Photo Write a Review

922 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 918: English reviews
Fountain Hills, Arizona
1 review
2 of 5 stars Reviewed yesterday NEW

Bathrooms: Very small. Room appearance: Old, dark, in need of an update. Free morning breakfast: Restaurant was overcrowded and hard to find a place to sit, Cooked to order omelet was undercooked. Person cleaning tables was very slow to clean an empty table. Eating area and food would not make one rush back for another meal.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ronale L
Syracuse, New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Clean and well maintained. The sofa bed was extremely uncomfortable but the regular beds were excellent. Air conditioning was out, but they did seem to work hard to remedy the problem. No closed captioning on the television, which was a big issue for me, as a hard of hearing individual. The breakfast is outstanding and a huge perk.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tammy T
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I prefer to stay at the embassy whenever I go to Syracuse. It's clean, safe and always has welcoming staff. I like it because as a woman who travels alone, the open atrium allows me to feel like hotel staff is closer if there was ever an emergency that I need to get to someone fast. I recommend them without... More 

Helpful?
Thank Cassandra F
Green Bay, Wisconsin
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We booked the room for four people a month before our arrival in Syracuse. At the time of check-in we questioned our choice of rooms, voicing concerns over the comfort of the sleeper sofa. The clerk furthered our concern stating the mattresses were old, but said he would have additional bedding sent up immediately. He failed to do so before... More 

Helpful?
1 Thank DougandTomi
Cambridge, New York
Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

As other reviewers noted, the hotel needs some upgrades. The bed was comfortable. The breakfast was pretty good. The manager's reception was fair. The worst part was the wifi. Although it was complimentary with our Hilton Honors program, we couldn't get on or stay on. This was the main reason I didn't give it a better review.

Helpful?
Thank EileenMH6
Ithaca, United States
1 review
3 of 5 stars Reviewed 1 week ago

I booked a preferred room. The garbage was full, there was no shampoo or soap, there was a half consumed beverage in the mini fridge, and although there was flavored coffee, decaf, tea, and hot cocoa...there was no regular coffee for the Keurig. I went to the front desk and asked for these items...as I had already unpacked...they insisted on... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Catherine L
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Catherine, I'm very sorry to hear about your experience. We certainly fell short in providing you the comforts and standards of a Hilton product. I will share your comments with my Executive Housekeeper and Front Office Manager. Your first room should have been simply corrected instead of having you move which causes even more inconvenience. I'm glad to hear the... More 

Philadelphia, United States
1 review
3 of 5 stars Reviewed 1 week ago

Room was normal and as expected for a typical Embassy Suites. I never liked the suite windows that look out onto the hallway. Breakfast experience at Embassy Suites on weekends is intolerable and not worth the effort despite being free. Food quality is mediocre or less. If it is a busy weekend, finding a table can be a challenge and... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Scott V
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Scott, I'm sorry to hear about your breakfast experience. Weekends tend to get very busy with families. With 215 rooms and an average family of 4 it's hard to find peace and quite during a free buffet or find relaxation in the pool full of kids. With our open atrium design the noise tends to echo making it seem much... More 

Ann Arbor, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

If you want a decent nights sleep, do not stay at this hotel. This is the worst hotel my family has ever stayed in. We stopped here on our way from Michigan to Maine and wish we had picked another hotel. This hotel is loud, old and dirty. Here are the issues: 1. The hotel has a horrible freeway noise... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Anthony M
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is an older Hilton property that was wonderful but in need of updating The manager informed us that these updates are scheduled for the spring of 2017. We had hoped to stay at the newer Hampton Inn down the road, but their prices were ridiculous. We had stayed there in December and was very impressed. This Embassy Suites offered... More 

Helpful?
Thank RBMB88
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. We are looking forward to updates in the hotel but no dates or time frame has been committed at this time so don't bank on Spring just yet. You can contact me before your next trip and I can inform you if I have hear of anything at that time. I would love to have... More 

Norfolk, New York
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel used to be a great place but have let it get dated and customer service is now lacking! The breakfast buffet is great however and the atrium is filled with a nice stream and fish. Make sure you check if there is events before bringing your family.

Helpful?
Thank DmbTravelers
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Mike, Thank you for your feedback. I'm sorry to hear that the customer service was lacking during your stay. From your comment is seems that there was an event going on and the staff did not handle your experience with this event very well. I would like to know more about what happened if you can contact me at your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

147 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (74)
Viewed
Room/Suite (33)
Viewed
Hotel & Grounds (11)
Viewed
Dining (4)
Viewed
View from Room (2)
Viewed
Bathroom (5)
Viewed
Pool/Beach Area (1)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (73)
Viewed
Hotel & Grounds (5)
Viewed
Business Center/Function Rooms (13)
Viewed
Dining (11)
Viewed
Room/Suite (14)
Viewed
Bathroom (3)
Viewed
View from Room (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (23)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near East Syracuse
0.7 mi away
Homewood Suites by Hilton Syracuse - Carrier Circle
0.4 mi away
DoubleTree by Hilton Hotel Syracuse
0.6 mi away
Hilton Garden Inn Syracuse
Hilton Garden Inn Syracuse
#2 of 18 in East Syracuse
4.5 of 5 stars 471 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
CrestHill Suites Syracuse
CrestHill Suites Syracuse
#3 of 18 in East Syracuse
4.5 of 5 stars 530 reviews
0.3 mi away
Hampton Inn & Suites Syracuse / Carrier Circle
2.4 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Road South, East Syracuse, NY 13057
Location: United States > New York > Finger Lakes > East Syracuse
Price Range: $129 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Hotwire, Priceline, Orbitz, Hotels.com, getaroom.com, Odigeo, Agoda and Travelocity so you can book your Embassy Suites by Hilton Syracuse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay