The rooms have fresh interior finishes and bathrooms, but some of the furniture is obviously left over from pre-renovation times (like the CD player alarm clock). Service was generally friendly and effective - Shawn H. was a standout, extremely good at what he does. I'm a former architect and think the hotel's bones are terrific - the building must have cut quite a stylish figure in the late 80's when it first opened. It's still the best-designed hotel structure near LGA...however the exterior environment and public spaces could really use a refresher - at times I felt like I was in a late 90's luxury hotel in China.
I planned a trip to New York to see the Yankees in the Bronx and the Mets in Queens. After a lot of deliberation I decided to stay in Queens and wanted to find a hotel near Citi Field. I stumbled upon the Laguardia Plaza and booked it without reading the reviews. When arriving we were told we could either find a place to park on the street or utilize their parking garage for $30 per day. We decided to park in the garage but the process to do this was extremely ridiculous. After we took a ticket we had to get it validated at the front desk. This may be fine for people who don't move their car often but since we had to drive pretty much everywhere it was a HUGE hassle. We even left once without validating and had to go all the way back. The room was somewhat clean however, the mini-fridge was not on when we arrived and after plugging it in we opened it to a nasty smell and someone's used food container top. I threw it away, which may have been a huge mistake because after our first night I read the reviews and saw that this was a COVID refuge for those who tested positive after a flight. Clearly, they did not clean the fridge and when I got home I tested positive for COVID. It's hard to know whether I got it from the LaGuardia Plaza or another place but it made me nervous considering the fact the fridge was definitely not cleaned. On the flip side, the bathroom had a bottle of cleaning product wedged under the sink, which was a bit ironic. The bathroom plug did not work and was in-need of some maintenance. The pool, fitness center and business center were all closed due to COVID however, none of the employees were required to wear a mask so it's a little ridiculous to close your facilities as a "COVID precaution" when your employees don't even do the bare minimum to keep others safe. The employees themselves were usually quite friendly. We had an issue with a bartender at the restaurant and the restaurant/bar having inconsistent hours. I spoke to a front-desk clerk hoping to get a $20 bill broken so I could leave a tip for the housekeeper and the front desk clerk looked at me like I had twelve heads. I assume they don't have cash on the premises but I felt like he suspected I was asking HIM for $20, not to get my $20 broken. I do want to say I had a wonderful experience with the bus driver. While I didn't ride the bus, we spoke about the Mets while he was waiting to pick up some riders. He made the stay a little more bearable and was extremely friendly. I wish I would've gotten his name because he was so nice. Overall, I did not have a good stay here and will definitely not return. The hotel was not worth the price and definitely caused me a lot of unnecessary headaches.…
We called this hotel after finding out our flight home was canceled due to weather. What a lovely hotel. We were picked up by their shuttle and only 10 minutes from LaGuardia. There were many people that evening and everyone was hungry. The Elements restaurant was very busy and there was a waitress sorry I didn’t get her name. The restaurant was overwhelmed with hungry guests and they did their best to serve everyone. There was only one waitress and she kept a smile on her face and whipping around trying to keep guests happy. I commend her. She is amazing.
My daughter and I planned our evening at the ballpark around being back to the hotel before 10:30 PM to have a late dinner. The website stated under the "on-site dining" heading that the lounge was open until midnight and in-room dining was available until 11:30. When we arrived at the lounge at 10:15 we were told "We're closed" by Terrance, the bartender. When I told him about the website, he just shrugged his shoulders and said, "What do you want me to do about it?" I left a message with the manager, but as of 1 PM the next day, he hasn't replied. Expensive and inconvenient parking (a ticket must be validated at the front desk every time a guest uses their car) along with the false claims on their website, make LaGuardia Plaza a terrible place to stay.
We were given a link to a website to book this hotel after our flight was canceled, while we were at the airpot. We booked and paid for the reservation and went to the hotel. The desk staff informed the many people waiting on this long slow line that even if they booked, if it was "third party" then they may not have a reservation. Further, they used this "third party" excuse for everything, including the slowness, not providing receipts, and overall the lack of rooms even if people booked far in advance. Many people had booked weeks ago and had no rooms and had to sleep in the lobby. We got our room, and the woman who checked us in was extremely rude, and said that "third party" was not their problem, that no hotels provide receipts or guarantees with "third party." Meanwhile nobody knew this, I explained we got this link at the airport and the hotel works with these "third parties" obviously and that we paid for the room. They told us and everyone that if we had a problem we would have to contact the "third party." In the morning they struggled to call a taxi, not even knowing the numbers, and this is right next to the airpot! For nearly $300 for the one night, this was all surprising. Such an awful experience, never would we stay here again.…
Today, April 9, at 5:45AM, we arrived to park our car, went in to the lobby, and found the front desk receptionist asleep on the front desk. We said hello and asked about the airport shuttle. He did not respond and seemed unwillling or unable to give us instructions on where to park. The security guard fortunately told us where to park in the garage in between the hotel and the Hampton Inn next door. No one told us the shuttle was not actually at the LaGuardia Plaza and instead needed to be picked up next door at the Hampton Inn, so we missed the shuttle and had to wait 52 minutes for the next one. We almost missed our flight because of this bad service.
The concierge service was outstanding, All of the employees were generous and accommodating, and more specifically Carolyn who works at the front desk was awesome. I would recommend this hotel to anyone looking to stay close to LGA, and also looking to have a quick commute into Manhattan.
We stayed in the LaGuardia Plaza Hotel for 4 nights and it was great. The Stuff at the front desk were very helpful and understanding , the restaurant was clean and the overall service was superb . We strongly recommend the hotel to any traveler by the LaGuardia airport, which is very close to NYC.
The quality of this hotel has really gone down during our most recent visit. We have been coming to this hotel as a weekend getaway once every couple months for over three years. Customer service has always been exceptional. We love their in-room dining menu, room service, and their breakfast buffet is amazing. When attempting to order from the room service menu, they are usually very responsive. This past weekend was different. When calling at around 10:30 PM to place a room service order, we were given the runaround. We kept being told to call back in five minutes only to be redirected to guest services, to then be redirected several times with no answer. At one point when we finally got a response, we were told that room service orders can’t be taken after 10:45, when the menu clearly states 11:30 PM is the latest. When we stated this, we were placed on hold yet again. This back and forth ordeal went on for about 40 minutes, so we decided to go ourselves to the Elements lounge to pick up our food, which took half an hour itself. We assumed they were just unusually busy this night. However, when attempting to place a room service order in the morning for breakfast the next morning, we came across the same issue, waiting for a very long time just to get through, no call back when we were told that we would be called, told to call back in five minutes, then left waiting yet again. We would have preferred going to the breakfast buffet, as it is usually very good. We used to get free breakfast vouchers as a perk on orbitz due to it being a VIP hotel, but we didn’t get it this time. We didn’t mind, but hoped their food service would have been better. I have always raved about this place due to its exceptional customer service. That was one of the main reasons we booked here. Customer service on point, pricing was always decent and customer service always went above and beyond. Not sure if we will be returning, which is unfortunate because we have always looked forward to coming here. …
What an absolutely Great Place to stay. Rooms were comfortable and clean. Service was awesome. Have a Great dining area,and a nice quiet lounge. Shuttle every 20 minutes to the airport. Going to absolutely come back here.