The quality of this hotel has really gone down during our most recent visit. We have been coming to this hotel as a weekend getaway once every couple months for over three years. Customer service has always been exceptional. We love their in-room dining menu, room service, and their breakfast buffet is amazing. When attempting to order from the room service menu, they are usually very responsive. This past weekend was different. When calling at around 10:30 PM to place a room service order, we were given the runaround. We kept being told to call back in five minutes only to be redirected to guest services, to then be redirected several times with no answer. At one point when we finally got a response, we were told that room service orders can’t be taken after 10:45, when the menu clearly states 11:30 PM is the latest. When we stated this, we were placed on hold yet again. This back and forth ordeal went on for about 40 minutes, so we decided to go ourselves to the Elements lounge to pick up our food, which took half an hour itself. We assumed they were just unusually busy this night. However, when attempting to place a room service order in the morning for breakfast the next morning, we came across the same issue, waiting for a very long time just to get through, no call back when we were told that we would be called, told to call back in five minutes, then left waiting yet again. We would have preferred going to the breakfast buffet, as it is usually very good. We used to get free breakfast vouchers as a perk on orbitz due to it being a VIP hotel, but we didn’t get it this time. We didn’t mind, but hoped their food service would have been better. I have always raved about this place due to its exceptional customer service. That was one of the main reasons we booked here. Customer service on point, pricing was always decent and customer service always went above and beyond. Not sure if we will be returning, which is unfortunate because we have always looked forward to coming here.

A great looking entrance and lobby, as you get further from check in and closer to your room you start to notice the age of this NY hotel. Right by the airport makes it a perfect layover hotel when your next flight is only hours away. The front desk attendant seemed half asleep when we checked in at 8pm but managed to check us in. I got hooked up with a suite at the very end of a long hallway on the 5th floor. The room was clean but a little dated. I felt like I was waiting for a subway train in the bathroom waiting for the shower to produce some warm water but when it came I was able to get the La garbage stink of LaGuardia airport. I utilized the hotel gym which required a wrist band from the front desk for reasons unknown. Maybe a lot of very fit homeless people try to utilize their amenities? With a name like “the Plaza at Laguardia” one expects a little higher brow work out facilities. But as I was the only one in there, I guess the plaza guests aren’t much for fitness so the hotel has let the gym turn into Penn Station. (See photos) There was an attendant at the entry of the “health club” checking wristbands between scrolling through social media on his phone, ensuring the exclusivity of the health club. After a solid workout and a delicious uber eats delivery I filled out the little breakfast menu card you hang on your door and promptly hung it before 10pm as directed for my wake up breakfast. Unfortunately in the morning my menu was still hanging on the door like the one kid not picked for the sport team. I called the front desk and they promptly took my order and the food was delivered and delicious. The internet was good enough to stream Chris Rock’s selective outrage on netflix, and the climate control was on point. Overall a 3 out of 5 on the fussy pilot scale. If you are going to throw ritzy words like plaza in your title you better bring your “A” game. Dated interior and gym dropped the score. This review was written by an airline pilot who has frequented more hotels than a NY pimp, so take it with a grain of salt or jet fuel.

Nice hotel but our (upgraded) room was quite dated. You need to request any type of housekeeping service, which may or may not happen. Found a tooth in the room from a previous guest - makes you wonder. Breakfast is way overpriced with very slow service.