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Located across the street from LaGuardia International Airport (LGA) and eight miles from John F Kennedy (JFK) Airport, LaGuardia Plaza Hotel is an ideal base for travelers on business or pleasure. Take the stress out of traveling, knowing you are minutes from the airport while also accessible to all that New York City has to offer. Stay productive and spend more time in the City with the added convenience of our complimentary shuttle service. Expect a warm welcome from our friendly staff and a signature Chocolate Chip Cookie when you arrive. Sink into the soft linens and in-room conveniences like complimentary WiFi, HDTVs with premium channels, spacious work areas and Starbucks™ coffee. Start your day right with a breakfast buffet at Pavilion Grille and watch your favorite sporting event on our large-screen TVs at Elements Lounge. Convenient in-room dining is also available.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Guests consistently commend the LaGuardia Plaza Hotel for its immaculate cleanliness, from the spotless rooms to the well-kept common areas. While some travelers feel the dining and amenities can be pricey, many appreciate the hotel's prime location near the airport.
The service at LaGuardia Plaza Hotel earns high marks for its professional and efficient staff, despite occasional criticisms of outdated amenities and breakfast service. The atmosphere is generally well-regarded, offering a pleasant ambiance and clean, spacious rooms, although the comfort level and room maintenance can vary.
Location
Convenient
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Spotless
Service
Efficient
Amenities
Underwhelming
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The lobby area was beautiful and both rooms I stayed in were very clean and spacious for NY. Unfortunately the first room had no working AC. I called the front desk and requested it be fixed while I was gone to work. I stopped by the desk, prior to leaving for the day, to ensure I wouldn’t return to the very hot room. Came back and the room was 78 degrees and nobody had been in to repair. I understand things break. I don’t understand not responding to guest requests. The front desk, in all my dealings with them seemed disinterested at best with the exception of the woman man who immediately moved me to another room after my return from work. Wish I had gotten her name. Friendly and helpful. The others were not. Not rude just made it seem as if guests were a nuisance. I spoke with Effie, the GM. She was very kind and also helpful when I expressed my concerns about the lack of response to the situation. I decided to extend my stay because the location was perfect and I truly find it to be a nice place. I was quoted a rate for my last 4 nights. I received the bill after checking out and the rate is anywhere from 60-150 more per night than I was quoted. I specifically asked the guy if the rate of $209 was the rate for each additional night and was told yes. Very disappointing. His female co-worker was hanging all over him though and perhaps he was distracted. This was on the overnight shift. I understand things get boring but you are there to do a job…accurately. All in all, if you don’t have a problem that requires maintenance and don’t have to interact with the front desk, it’s a beautiful hotel. I do want to mention that the housekeeping staff was wonderful! Friendly, helpful and smiling.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Â Avoid room 265
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded May 24, 2024
Dear kimberlybB8249EO, Thank you for taking the time to post your review. We sincerely apologize for the maintenance issues you encountered in your initial room and that our front desk associates were not attentive to your requests. However, we are glad we were able to move you to another guest room and regret the inconvenience caused to you. Furthermore, we are sorry for the concern you had with the rate during your visit and for any miscommunication from our team. We invite you to reach out to us directly, as we would welcome the opportunity to speak with you further. Thank you once more, and we hope to hear from you soon. That said, we are glad you liked our beautiful lobby, fantastic location, and the great service you received from our housekeeping team. Thank you for your time and consideration. Effie Mikedis General Manager
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Nice hotel but our (upgraded) room was quite dated. You need to request any type of housekeeping service, which may or may not happen. Found a tooth in the room from a previous guest - makes you wonder. Breakfast is way overpriced with very slow service.
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded May 4, 2023
Dear J2803HKdavidk, Thank you for choosing LaGuardia Plaza Hotel and for taking the time to give us your feedback. We're delighted your stay with us was mostly positive. However, we do apologize for the disappointment you had in your room due to the housekeeping oversights you mentioned and we also regret not meeting your expectations with the look and feel of your room. Please know these comments will be shared with the appropriate individuals as we plan for future modernization. We hope you will stay with us again soon. Effie Mikedis General Manager
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A great looking entrance and lobby, as you get further from check in and closer to your room you start to notice the age of this NY hotel. Right by the airport makes it a perfect layover hotel when your next flight is only hours away. The front desk attendant seemed half asleep when we checked in at 8pm but managed to check us in. I got hooked up with a suite at the very end of a long hallway on the 5th floor. The room was clean but a little dated. I felt like I was waiting for a subway train in the bathroom waiting for the shower to produce some warm water but when it came I was able to get the La garbage stink of LaGuardia airport. I utilized the hotel gym which required a wrist band from the front desk for reasons unknown. Maybe a lot of very fit homeless people try to utilize their amenities? With a name like “the Plaza at Laguardia” one expects a little higher brow work out facilities. But as I was the only one in there, I guess the plaza guests aren’t much for fitness so the hotel has let the gym turn into Penn Station. (See photos) There was an attendant at the entry of the “health club” checking wristbands between scrolling through social media on his phone, ensuring the exclusivity of the health club. After a solid workout and a delicious uber eats delivery I filled out the little breakfast menu card you hang on your door and promptly hung it before 10pm as directed for my wake up breakfast. Unfortunately in the morning my menu was still hanging on the door like the one kid not picked for the sport team. I called the front desk and they promptly took my order and the food was delivered and delicious. The internet was good enough to stream Chris Rock’s selective outrage on netflix, and the climate control was on point. Overall a 3 out of 5 on the fussy pilot scale. If you are going to throw ritzy words like plaza in your title you better bring your “A” game. Dated interior and gym dropped the score. This review was written by an airline pilot who has frequented more hotels than a NY pimp, so take it with a grain of salt or jet fuel.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Mar 10, 2023
Dear ryanthepilot1111, We appreciate your comments about your recent stay with us, and we thank you for being our guest. Please accept our apologies for the water pressure concern in your guest bathroom. Our maintenance team has been alerted to improve the issue. Furthermore, we regret meeting your expectations with our gym. Feedback like yours helps us to improve our overall guest experience. On a positive note, we are glad you loved our delicious breakfast. We hope you will stay with us again the next time you are in the area. Effie Mikedis General Manager
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When I arrived, I was immediately greeted warmly by Front Desk Hotel Associate named, Pierre. I asked if I can have an early check-in and Pierre made it possible. The check-in process was handled professionally, smoothly and quickly. Pierre was a star! An option to receive text messages during my stay was sent to see whether there was anything additional I required for a pleasant stay. Housekeeping was present on my floor almost throughout the day and my room always cleaned. The free shuttle service to and from the airport and/or train station eased commuting to the city and airport. The gym equipment, pool, and sauna were well maintained. The restaurant staff were attentive. However, the cost to dine-in the restaurant was too steep for the type/quality of food served. Also, the menu could use a review to add seasonal items to provide a variety especially for guest who plan to frequent the hotel.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Nov 26, 2024
Dear Trek778710, Thank you for choosing LaGuardia Plaza Hotel and for your great review. We're thrilled to hear that Pierre made such a positive impression and helped make your check-in process seamless and welcoming. It's great to know you took advantage of the shuttle service and enjoyed the gym, pool, and sauna facilities. We're also happy that housekeeping kept your room clean and that you appreciated the attentive restaurant staff. We value your feedback regarding the dining experience and appreciate the opportunity to know how we can improve our breakfast selections. We truly value your suggestions and hope to welcome you back soon for another enjoyable stay! Effie Mikedis General Manager LaGuardia Plaza Hotel
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Our room is missing a shower curtain. For context, this room has an accessible/roll-in shower, and the lip at the bottom will not prevent water from collecting on the bathroom floor. This is a serious slip hazard. We informed the front desk about this and requested a new room. We were assured the shower curtain could be installed faster than a new room could be prepared for us (about 1 hour for a new room). After over 2 hours, I was finally informed that they didn’t have a shower rod available to install the curtain. It’s after midnight and my husband is now asleep, so the time for switching rooms has passed.
As a Diamond Hilton member, I expected better service than this. We are only here for one night as we have a 6am flight out of LGA and thought this would be convenient. Very disappointing so far and don’t see it getting any better before we check out in a few hours.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Apr 30, 2024
Dear MeTVM, Thank you for your loyalty to our brand of hotel and for selecting us. We want our guests to experience a comfortable and seamless visit; therefore, we regret the issue outlined with regard to the shower and the way your concerns have been handled. Concerns like yours are taken seriously, and we will convey this to the appropriate individuals. Thank you once again for your patience Effie Mikedis General Manager
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-Very basic room -No view- see pictures -No complimentary water - cheeky at $8 for a bottle- not even glasses or mugs. -Just paper cups -No fresh or long life milk - just packet non-dairy creamer -Awful drip coffee maker- exceptionally below standard expected for anything hilton related.
-No toiletries except a soap, a face wipe, and a reused (topped up) body lotion - no sanitary bags, shower cap etc. -Open bin in a bathroom is really quite disgusting, they really ought to have one that has a lid on it.
-The shampoo/ conditioner/ bodywash are affixed to the bathroom wall which is fine but again very clearly topped up as different liquids have been mixed.
-The fact it is a airport hotel and does not allow flexibility for the breakfast is appalling given the price. -The whole point of staying there is to get an early flight and so i ended up paying for a breakfast I did not realise i could not have as I would have missed my flight. -No mention of a partial refund at all or compensatory dinner instead.
-Although signposting seen for water and ice machine - not the easiest to find. Almost like they hide it to push you to pay the $8 for water.
-The beds are “superfirm”/ rock hard - which has resulted in backache and shoulder pain; the pillows are like rocks as well and are likely to cause neckache due to angle you end up sleeping at- so I opted for no pillow. -I genuinely have been more comfortable camping on a mountain in Ecuador.
-You expect to hear plane noise but not the water pipes from the next door rooms at such a level that it startles you from the doze you are in because you never quite fall into a deep proper sleep because of the mentioned bed and pillow issues.
-Check in was not as smooth as it ought to have been bearing in mind check in was at 3pm and i was there at at least 3:30pm, the room was not ready or been inspected. -Then the housekeeping team were not clearly responding to reception’s request to complete the room check.
-Consequently my room was then totally switched, and as reception were clarifying again with housekeeping it was actually ready - a manager came out and started discussing something totally different to do with delta air crew rooms with the reception lady attempting to check me in then proceeded to berate a chap who was a colleague in front of me. Incredibly awkward and unprofessional even if she did apologise.
-Just don’t do it!
-The most ridiculous waste of money. I may have well just stayed in New York proper and paid for a taxi to the airport. -Or just organised the car service in straight from Connecticut at 3am.
Rooms are dated, carpet is dated, AC is dated. It’s literally daylight robbery the prices charged. Rooms are dated, carpet is dated, AC is dated.
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Date of stay: August 2024Trip type: Traveled solo
Room Tip:Â Avoid at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Sep 5, 2024
We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.
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We stayed at this hotel in early November, and for the price (around $500 for 3 nights), we felt it was reasonable. I understand it’s now a Hilton, but honestly, it feels on par with other budget chains like Quality Inns or Econolodge.
At first glance, the hotel seems nice, but upon closer inspection, it’s clear the property is outdated and in need of maintenance. Our room had several issues: the shower didn’t drain properly, there was a lack of basic amenities like body wash and towels, and we noticed cracked paint and water marks throughout the room. The lobby chairs were also worn and in poor condition.
The bar and food were overpriced for the quality, with the food being fairly mediocre.
On a positive note, the check-in experience was excellent. Pierre, the concierge, was incredibly friendly and seemed genuinely committed to providing great service. He made a real impression.
Overall, while there are some positives, I strongly believe this hotel would benefit from significant renovations and more proactive maintenance. I hope the management takes note of these issues and works to improve the guest experience.
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Nov 10, 2024
Dear Makenzie, Thank you for sharing your feedback with us. We genuinely appreciate your detailed review, as it helps us identify areas for improvement. We're pleased to hear that your check-in experience was seamless and that Pierre made a positive impression. However, we're very sorry to hear about the inconvenience you encountered with the amenities and cleanliness of your room. This is certainly not the standard we aim to uphold, and we'll address these concerns with our team to improve our service. Your comment about the hotel's condition and food pricing is also valuable, and we appreciate your bringing these issues to our attention. We hope to make your next stay with us outstanding in every respect. Effie Mikedis General Manager
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The customer service of Front Desk Staffers, Justus and the rest of the evening shift was terrible. The way that I was treated compared to my white counterparts was night and day. It was a cheerful greeting for them and for me it was a stern, rude gesture as I provided my cards for check-in. It was polite and open explanation about the card charge and for me, I had to ask him about the charges and other paperwork I had to sign. Then when I get to my room, it was an absolute nightmare on the 4th floor. The room looked dated, bathroom showers barely had hot water, the ambiance was pretty much haggard. Then I went downstairs to get food from Elements, the bar / restaurant and the bartender, Johanna was a rude and disrespectful. I had to wait 20 minutes just to get an order at the bar, which I ordered food, even as I paid, she took another 20 minutes to swipe my card. Now the place wasn’t busy but still waited for my meal and by the way, I ordered a pot pie and it was absolutely horrific, they put the pot pie in a cup and the crust in a box, then Johanna being obnoxious told me, “that’s the way it is done.” I told her that it was unacceptable and her attitude was just inappropriate. I ended up returning the entire meal and getting some food from outside of the hotel. Overall, if you have to find a hotel near LaGuardia Airport go elsewhere, there are other options that will fulfill your needs and provide a better experience. Will certainly reach out to the leadership. This is unacceptable.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip:Â The front desk will try to overcharge you for parking and other amenities. If you are hungry, the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Oct 18, 2023
Dear kobusiness78, Thank you for visiting us and for taking the time to share your review. We certainly apologize for the negative experience you had and that your interaction with our associates impacted your visit. We cannot regret enough what transpired and once again extend our sincerest apologies. Our goal is to ensure every guest enjoys friendly, accommodating, and genuinely caring service; therefore, we truly regret that this is not what happened while you were here. LaGuardia Plaza Hotel stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. I humbly urge you to reach out to me at effie.mikedis@lgaplazaHotel.com so that I can address your concern appropriately. I look forward to connecting with you. Effie Mikedis General Manager
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This was the worst hotel ever. Starting from the staff to the comfort of the bed. We got scammed by a third party when booking this telling us that we would in fact get transportation to and from hotel to JFK airport and that our parking at the hotel was included with the price of an overnight stay. Although that part was not the hotels fault we had a check in woman who when we asked about transportation to and from hotel she said yes included. It wasn't till later in the evening when we were trying to sched a pick up in the morning to get to JFK that a new person behind check in counter said that they did not offer rides to JFK only to laguradia. The mattress and pillows were as hard as a rocks. The bath room was disgustingly moldy. The restaurant food was like eating fast food. A truly horrible experience. I do not recommend this place.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Nov 17, 2023
Dear A307FKmariam, Thank you for taking the time to share your review. Please accept our apologies for the reservation-related concerns outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We appreciate you bringing this to our attention. We will address your comments with the appropriate individuals, and we thank you again for your patience during this time. Effie Mikedis General Manager
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We hosted a convention at Laguardia Plaza Hotel for 200 members, and it was a great experience. The members enjoyed complimentary breakfasts, discounted parking, and a free shuttle to and from the airport. The Rooms were spotless, and the pool made the experience fun for the youngsters accompanying their parents. Regarding the convention hall, the staff (especially Pablo and Faludig) were accommodating, and both provided their contact details for direct communication. From the front desk receptionists to the IT guy, it was indeed a great experience, and we look forward to hosting another event at this hotel.
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Date of stay: November 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at LaGuardia Plaza Hotel
Responded Nov 2, 2022
Dear Kebrina, Thank you for choosing LaGuardia Plaza Hotel for your business needs and your perfect rating. It was our pleasure hosting your group, and we are thrilled to read that you all thoroughly enjoyed our convenient location, clean accommodations, and outstanding service provided by Pablo and Faludig. We appreciate your additional comments regarding our complimentary breakfast, parking, free shuttle services, and the time spent by the pool. Our entire staff looks forward to welcoming you back soon! Effie Mikedis General Manager LaGuardia Plaza Hotel.
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There are more places to choose from in the East Elmhurst area.
PRICE RANGE
$158 - $240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza east elmhurst, crowne plaza new york
FORMERLY KNOWN AS
Crowne Plaza New York - LaGuardia Airport
LOCATION
United StatesNew YorkQueensEast Elmhurst
NUMBER OF ROOMS
353
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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