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All reviewsduplex suitegathering areashaker villagebed and breakfastcharming b bsilver maplebreakfast was deliciousgreat roomroom was clean and comfortablea wonderful stayhome away from hometanglewoodfireplaceny
We were looking for art, architecture and to experience the cultural aspects of the region with the Shakers. This Inn had a great located and it was perfect to help us get immersed in that experience. Jodie was a great host super helpful with her...More
My mom and I stayed for one night midweek in the Loft Suite for a mother/daughter trip to visit the local attractions. We were enthralled the minute we stepped into the Inn. It was charming, immaculately clean and the Innkeeper was incredibly gracious and resourceful....More
This is what you will experince while staying at this inn. ProprieterJodie is very good at her craft providing the fine art of hosptality. Our room Silver Maple was emaculate, and the bed was very comfy.The space inside the Inn has a very light and...More
This lovely inn is a beautiful property. My husband and I stayed for a wedding anniversary. The drive is softly lit at night which we appreciated. There are adirondack chairs outside for relaxing. The room was lovely and comfortable (we were in the Sugar Maple...More
Response from SilverMapleFarm, Owner at Inn at Silver Maple FarmResponded June 29, 2018
Many thanks for your kind words! Glad to know you enjoyed your anniversary getaway with us.We look forward to welcoming you back for a future visit to the Berkshires.
When you walk into the inn you immediately feel at home. Each room is decorated with care and attention. The place is spotless. Jodie, the owner, learns your name and wishes to know how she can best serve you. The breakfast was farm fresh and...More
Response from SilverMapleFarm | Property representative |
Whoa. A review of our records tell a very different story. This reservation was for one of only two remaining rooms for Labor Day weekend. It was made on Tuesday, and then canceled Friday evening of the holiday weekend... More
Whoa. A review of our records tell a very different story. This reservation was for one of only two remaining rooms for Labor Day weekend. It was made on Tuesday, and then canceled Friday evening of the holiday weekend. Our reservation and cancellation policies are clearly stated on our website, and emailed to each guest with their confirmation. This guest has stayed with us twice before (not “at least 3 or 4 times”), and is aware of our policies, which are very standard in lodging. Unfortunately, if someone cancels a reservation at the very last minute (as was the case here), and we are unable to re-book the room on such short notice, the guest is usually required to honor their commitment. In this case, we actually released the guest of their obligations for the second night (giving the 50% refund that was denied above), even though we were unable to re-book the room on such very short notice, as by Friday night people had already made arrangements for Labor Day weekend. We took a loss on this. Hardly sounds like the actions of a “mean spirited”, “greedy”, or “heartless person.”
We run a clean, honest, and transparent business and enjoy an excellent reputation; we will let our numerous positive reviews speak to the level of customer service and the quality of accommodations we provide to our guests on a daily basis. Despite these ad hominem attacks on our person and character, we stand by our policies as well as the magnanimous way we handled this situation. We will not be blackmailed or bullied by reviews such as this.
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"Pine suite, two levels. Lovely and comfortable...like having our own little house!"