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Holiday Inn Express Cortland

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92 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

The only reason I'm giving a 4 out of 5 is because the reservation was mixed up and the front desk person was new and overwhelmed with taking phone calls. He was as helpful as he could be and the manager apologized for the inconvenience. My room was spacious and immaculate! The breakfast area was well stocked and clean.

Helpful?
Thank LMCmitten66
Southampton, New York
Level Contributor
182 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed July 18, 2016 via mobile

This is a rather new Holiday Inn Express. It is well located, with clean new rooms. The gym is small. The breakfast buffet is ample. The staff is very courteous and there is plenty of safe, free parking. Stay on a high floor at the back of the hotel - it faces into trees.

Helpful?
Thank Mitch R
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Mitch R: Thank you very much for your complimentary words regarding our Hotel. Our staff takes great pride in delivering outstanding service. We are always happy to hear when we have succeeded in accomplishing our mission. Please come again and enjoy one of those wonderful Nemo Cinnamon Rolls on the way to the Finger Lakes Region! More 

Valley Forge, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 24, 2016

Newer property, close to the interstate (but rooms on the back side are very, very quiet.) My room had blonde colored wood furniture, and was painted in shades of pumpkin and red. Sounds awful, but it worked, and was a relief from boring beige! The bed and pillows were comfy. The bathroom, while small, had a generous vanity, and was... More 

Helpful?
1 Thank Stubenville
Level Contributor
65 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 21, 2016 via mobile

This hotel is new, clean, and has a "home" feeling. The staff was super friendly. They have a nice pool and fitness center. It also has a large gathering area just past the lobby that had a comfy, friendly atmosphere that used by a lot of the guests. The best place to stay at in Cortland NY!

Helpful?
1 Thank Steve L
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Steve: Thank you very much for your kind words! We strive to make every guest's stay outstanding and provide you a home away from home! Did you get a chance to sample our bountiful breakfast, including the wonderful Nemo Cinnamon Rolls and pancakes? And of course, we also offer healthy options such as Chobani Yogurt and Kelloggs Special K... More 

Upstate NY
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 27, 2016 via mobile

Stayed in April for a last minute trip to the sold out Greek Peak facility. I called the hotel on our way after I read about the smallness of the beds to see if we could get an upgrade and we were given a king bed room with a separate living area with a pull out bed for the kids... More 

Helpful?
Thank VacaLuver
IHGService, Guest Relations Manager at Holiday Inn Express Cortland, responded to this review

Dear VacaLuver, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room upgrade, breakfast and bathroom amenities However, we’re sorry we fell below your expectation regarding housekeeping and cleanliness as well as the room size. We will address these concerns. We... More 

Somers, New York
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 12, 2016

I recently stayed at this hotel with my husband and son while visiting a college in the area. The overall presentation of the hotel is OK, but there are a few things worth mentioning. First, I can't understand why any hotel would have double beds. They are just too small and the beds actually seemed short as well. In addition,... More 

Helpful?
Thank Mimi W
IHGService, Guest Relations Manager at Holiday Inn Express Cortland, responded to this review

Dear Mimi W, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I sincerely apologize if you may have experienced any inconvenience with our beds, bathroom shower, and the noise levels. Rest assured that it is in our continued efforts to maintain and improve our amenities and services in order to be consistent in... More 

New York City, New York
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 3, 2016 via mobile

Went for college open house with son ..staff very helpful finding restaurants and anything I needed. Very nice breakfast not just donuts and coffee . Room were very clean and beds were comfy ...definitely will stay again when I bring my son back for school

Helpful?
1 Thank Momsafreak
Ithaca, New York
Level Contributor
3 reviews
2 of 5 stars Reviewed January 18, 2016

The location of the hotel was convenient,but the room wasn't clean and most importantly the sheets were dirty which is crucial element for me.Breakfast was nice the pool was cold.Will not stay again at this hotel.

Helpful?
Thank Halo2016
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Halo2016: I am extremely disappointed to your experience at our hotel was less than optimal. We pride ourselves on delivering outstanding service and clean accommodations. Something went wrong here and we would like you to give us another chance to illustrate to you that this is not how we operate. Please call me personally at 607.299.0099. I am looking... More 

New York City, New York
Level Contributor
176 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed November 3, 2015

This property is what would someone expect of a very good Holiday Inn Express. I stayed here twice, once in a room and another time in a suite. The room was very spacious and the suite had the addition of a couch and a larger bathroom with a very nice whirlpool bathtub. Bedding and selection of pillows are very comfortable,... More 

Helpful?
1 Thank Smertios
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Valued Guest: We appreciate your recommendation and your loyalty. Our rooms are indeed very spacious and breakfast is outstanding. Did you get a chance to sample one of our awesome cinnamon rolls? So war, layers of cinnamon and oozing with sugar! We hope to see you again when you are in Cortland! More 

Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 2, 2015 via mobile

Very clean and convenient. Staff was friendly and always offered to assist. Breakfast bar was good and we utilized the exercise room as well. Not the least expensive in the area and was a bit surprised when we learned they couldn't make any price adjustments for the rest of our family traveling into the area for a funeral since the... More 

Helpful?
Thank Matracom
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review

Dear Guest: Thank you so much for staying with us. I am sorry for the circumstances that brought you to Cortland, but happy that you enjoyed your stay with us. I am sure that you are one of our valued IHG Rewards members and I want to thank you for your loyalty to our Brand. We hope to greet you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning

Additional Information about Holiday Inn Express Cortland

Address: 4 1/2 Locust Ave, Cortland, NY 13045-1412
Location: United States > New York > Finger Lakes > Cortland
Price Range: $149 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cortland 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Holiday Inn Express Cortland Hotel Cortland
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