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First, Marriott Elite Status doesn't work here as they reserve higher floors for long-term stays, something they don't disclose on their webiste. So they'll put you on 2nd floor by the elevator facing the traffic. It's like sleeping in the middle of NYC traffic with...More
Thank Ting X
Response from Dominique R, Manager at SpringHill Suites by Marriott New York LaGuardia AirportResponded 1 week ago
Dear Ting X,
Thank you for taking the time out to leave feedback on your recent stay. I would like to extend my sincerest apologies for the noise you encountered during your stay. A good nights sleep is key to any stay at a hotel,...More
Stayed here for one night to catch a 7 am flight back home. The hotel shuttle runs every 30 mins from 4am to midnight, if not your best bet is Uber. Great was great, even though she was really busy she made us feel welcomed....More
Hotel under construction no restaurant and Marriott Rewards line didn't let us know that. Front desk really didn't care. No shuttle to the local restaurants. No suites available. Completely lackluster Airport Hotel. Hundred Marriott stays this year and no problems. This place is a problem...More
Response from Dominique R, Manager at SpringHill Suites by Marriott New York LaGuardia AirportResponded 2 weeks ago
Thank you for taking the time out to leave feedback on your recent stay. I'm disappointed to hear that you did not enjoy your stay with us. I would like to further discuss if you have the availability, as we were not and...More
The room was big enough for 4 people. The bathroom was spacious.
The customer service and the service at the Front Desk needs some attention.
Overall pleasant experience during our 2 nights stay at NY. They gave us early checkin and late checkout
stayed here on free night--which is always nice. Great location. Valet is only parking---which is fine, but I wish it was free, not $20. Checked in fine-----but was odd---they sent a person with me to room, since they said room keys do not always work....More