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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area
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187 Reviews from our TripAdvisor Community

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Showing 185: English reviews
New York City, New York
Level Contributor
202 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I honestly have very mixed feelings about this hotel. On the one hand, things went south very early in our visit. When we checked in, our key card opened the door to our room and there was someone already in it, asleep. It was unclear to the front desk as to why, as nobody was recorded as having checked into... More 

Helpful?
Thank morr316
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

We sincerely apologize that your stay started in such an uncomfortable way and are pleased our team was able to rectify the situation and turn your stay around. We highly value our team here and will be sure to pass along your kind words to all of those involved in making your stay a pleasant one. I recall this isolated... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

So we had a few issues at our house, and we had to get a hotel our stay ended up being a 5 day stay. As you can imagine the stress levels were very high and it was a rough week, but the staff at Holiday Inn Express was exceptional!!! They went above and beyond their call of duty, the... More 

Helpful?
Thank Lucia T
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Lucia T, WOW! It is so great to hear about how wonderful your stay was at our hotel. This review has already made its way through our team members, and they are so ecstatic that they were able to make you feel comfortable while going above and beyond throughout your stay. They really do enjoy helping people, and will do... More 

Brooklyn, New York
Level Contributor
357 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

It was a great place to stay. Right off the highway. Very close to food and a ten minute drive from downtown Syracuse. The price was outstanding and totally worth it. The staff was really friendly and very attentive to all of the needs of the guests.

Helpful?
Thank James C
Abbottstown, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this location on July 19th. (We've been traveling so I'm just getting around to writing this) when we checked in, Brittany at the front desk was amazing! (I even wrote down her name so I'd remember) I have an autistic son and she made sure everything was taken care of. While we went to check our room... More 

Helpful?
Thank zacksmom14
New Orleans, Louisiana
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at the holiday inn on the 29th of July. The desk agent was very rude and didn't seem very happy to be there. But good thing we didn't let that ruin our feeling on holiday inn because Fanny in breakfast was outstanding! The room was very nice as well!

Helpful?
Thank allieT68
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Dear allieT68, Thank you so much for staying with us and for taking the time to leave us your feedback. I am delighted to hear that our breakfast and rooms exceeded your expectations. On the other hand, I am sorry for the service you received from our desk agent. Your review is vital for improving the service and quality we... More 

Canada
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is our third or fourth stay at this Holiday Inn Express and, as always, our service was wonderful. This trip we had a late check in (around 11pm) and Brittany was at the front desk happy to help with a smile and joke. We requested a main floor room on the IHG site and Brittany assured us she could... More 

Helpful?
Thank cdngiantsfan
Buffalo, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Check in was easy and the front desk was very friendly. The room was clean and neat. The pool looked very nice but we did not use it. The breakfast was very good but the person who was in charge of the breakfast area, I think her name was Fanny, we extremely nice & friendly. The food was always replenished... More 

Helpful?
Thank sharonmoleary
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

sharonoleary, We are so glad to hear that you found your check-in process to be so easy, and the front desk and breakfast attendants to be so friendly. They will enjoy hearing about the compliments that you have given them, as they truly enjoy what they do. I hope that this experience will have you choosing to stay with us... More 

Pennsylvania
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 20, 2016

We stay at the Holiday Inn Express annually for family July 4th celebrations and/or when my husband run's the Boilermaker Race in Utica. Once again we had a great stay. Beds very comfortable, rooms spacious and clean, friendly staff (we especially love Fanny at the breakfast area). The rooms are quiet, comfortable, and convenient. We will keep coming back every... More 

Helpful?
Thank vacainfo7
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

vacainfo7, Great to have you back at our hotel. It's always nice to hear that our guests enjoy staying with us so much that they come back to see us every year. So I would like to thank you for your continued loyalty. I hope that this years boilermaker wasn't too hot for your husband, as this summer has been... More 

Newnan, Georgia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2016

The lady that drives the shuttle and cooks the breakfast is so nice and make you feel like you are home. The breakfast was delicious and had everything you needed. Also all the people at the front deck were very nice and friendly. Room was clean and comfortable. We would have liked to have a mini-bar!

Helpful?
Thank PamGNewnan
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

PamGNewnan, First off I would like to say thank you for finding time in your schedule to review our property. It is always great to hear from our guests, as you are the reason we do what we do. Furthermore, it appears that you had the pleasure of meeting our breakfast attendant Fanny. She is a ball of energy who... More 

Boston, Massachusetts
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 31, 2016

stayed there on memorial day weekend and had to say I was very impressed by the staff, the rooms, and breakfast was great! easy to find, easy access to rt. 81 and easy parking. over all great stay and would stay there again.

Helpful?
1 Thank boston_ma
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

Address: 5860 Carmenica Dr, Cicero, NY 13039-8533
Location: United States > New York > Finger Lakes > Cicero
Price Range: $120 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Syracuse North - Airport Area 2.5*
Number of rooms: 71
Reservation Options:
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Holiday Inn Express Hotel And Suites Syracuse North - Airport Area
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