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BEST WESTERN PLUS Galleria Inn & Suites

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BEST WESTERN PLUS Galleria Inn & Suites
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411 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Brantford, Canada
Level Contributor
149 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I'm a platinum member of Best Western and I was not impressed with my room #101. The rug wasn't vacuumed with potato chip crumbs, long hair and plastic cap found on the floor, air-conditioner was noisy and made the room feel damp. I would down grade this hotel and remove it from the Best Western franchise..... Totally not acceptable!!!

Helpful?
Thank JazzyButtons
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Our experience was a bit different than the rest. We travel a lot with our kid's hockey teams and this is not the worst hotel we've stayed in, by any means. Our room was small, but there was only two of us. It appeared clean, but not spotless. I guess you have to take the good with the bad. The... More 

Helpful?
1 Thank Dennis P
Gravenhurst, Canada
Level Contributor
85 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is not up to best western plus standards. It is very tired and needs many repair. The outside security doors either don't lock or if they lock they won't unlock. Several people tried their keys on the door when we were there and none worked. In our room, the fridge didn't work, the light in the shower was... More 

Helpful?
Thank Pam M
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for sharing the details about your recent visit. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused... More 

Wilmington, Delaware
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice location and great staff. Very polite and friendly. Rooms were clean and ready upon our arrival. Didn't get to use the pool due to the weather. The breakfast buffet which was included was something to make sure you woke up for. Will stay again.

Helpful?
1 Thank Don-Chaneilia
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that you enjoyed the breakfast offered and the convenient location of our hotel! I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit! More 

CONNEAUT, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

very good, very quiet , clean and tidy, excellent fitness center and nice pool, staff was excellent, i would recommend this hotel to anyone staying in the buffalo area. nice selection of breakfast items and well prepared.

Review collected in partnership with Best Western

Helpful?
Thank Nfs B
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the... More 

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

What a smelly unclean seedy place. From the price I expected something else. Tv was 1990s that didn't work to boot. Ice machine broken. This place was purchased as a green card investment. Now it's being run into the ground. It fits the neighborhood frankly.

Helpful?
Thank A TripAdvisor Member
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for your review, your feedback and your comments regarding your stay. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We... More 

Level Contributor
5 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

This was our second time to stay at the same place because our first stay was good for the value we paid. We booked the suite with the king-sized bed since we have 2 kids with us this time. However, we requested for a room change because the AC is not working, and the telephone to call the front desk... More 

Helpful?
Thank Cherry V
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We appreciate your rating of our hotel, though I do apologize for any inconveniences that you experienced and I hope that your next visit will be even better. I do thank you for bringing this... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for a trip to Canada and it was a pretty decent place. I usually stay at Best Westerns and this was an average hotel. The staff was nice and there's a lot of stuff nearby. The rooms are older and you can see the deterioration. But for the most part, I had no issues. I will probably... More 

Helpful?
Thank Joe S
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your... More 

Rockford, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Very disappointed. It's not the standard Best Western quality. Staff is friendly but really doesn't "put themselves out" - minimal customer service. Rooms are cramped and bathroom ceiling leaked so bad we had to put a wastebasket out to catch the water. Hope it's fixed for the next visitors!

Review collected in partnership with Best Western

Helpful?
Thank Maryann Q
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It... More 

celje
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Old, tired, worn out, carpets dirty, a/c blowing over the beds and is very loud. Very basic. But cheap. Thou bathroom and linens were clean. Around there is nothing to do. There is a bar. Drinks and snacks from vending machines. Pass if you can! Breakfast basic in the lobby area.

Helpful?
Thank kamenik
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 

Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens St, Cheektowaga, NY 14206-2405
Location: United States > New York > Cheektowaga
Price Range: $85 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
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Also Known As:
Best Western Plus Galleria Hotel Cheektowaga
Best Western Plus Galleria Inn And Suites
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#2 Green Hotel in Cheektowaga
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