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BEST WESTERN PLUS Galleria Inn & Suites

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BEST WESTERN PLUS Galleria Inn & Suites
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422 Reviews from our TripAdvisor Community

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Showing 413: English reviews
Tecumseh, Canada
Reviewed 2 days ago NEW

Helpful staff. Room adequate. Furnishings a little tired. Lots of hot water. Fitness room cold and outdated. Breakfast nice and coffee available at any hour. Hot tub looked nice but did not use it. Overall comfortable stay and close to the Galleria Mall and shops.

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Helpful?
Thank F1637UAannettes
NORTH YORK
Reviewed 1 week ago

We stayed here in the summer and really enjoyed the location and the facility. The staff has always been very helpful and courteous. We came to do a little post Black Friday shopping, so the location was perfect ! We would definitely stay here again.

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Helpful?
Thank Brenda B
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Brenda, Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality and you found our location to be convenient. We are overjoyed to hear that you had a great time with us and we...

oakville, Canada
Reviewed 2 weeks ago

thanks for the points earned to use towards a free night. I hope to earn more points towards another free room. I hope I win on the spin the wheel game online. I love the breakfast in the morning. We enjoy waking up in the morning and having breakfast already for us. It was really nice drinking fresh hot coffee...

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Helpful?
Thank matthewlP959TG
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear matthewlP959TG, I am glad that you found our accommodations to be comfortable and our service to be welcoming. Thank you so much for your compliments to our breakfast options and service. We are all looking forward to your next visit and hope it will be just as enjoyable.

CONNEAUT, United States
Reviewed 4 weeks ago

excellent hotel, clean and quiet and very comfortable with an excellent fitness center and complimentary breakfast.very professional staff that were helpful and friendly during my stay. i reccommend this hotel to anyone staying in the area

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Helpful?
Thank Nfs B
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Nfs B Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give...

Reviewed November 1, 2016 via mobile

Always great deals and the indoor spa is a delight! It is clean and reliable plus located in a central area so travel is quite easy. I am a long time customer there. Rooms are large and added items if needed are available. Staff treat you like family and are very accommodating to your requests.

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Helpful?
1Thank Kdbona
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Kdbona, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad your...

Toronto, Canada
Reviewed October 30, 2016

I have stayed twice in this hotel with my family. Very good accommodation, convenient driving distance location to shopping mall and Niagara Falls. Easy access to Canadian border (I visited from Toronto). Very good value for the money. I really did not have any complaints. It was an issue with the bathroom door- not locking, but did not bother me.

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Helpful?
Thank IIBou
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear IIBou, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us. I am glad that you enjoyed the value and the convenient location of our hotel! On behalf of our entire staff, we thank you for your business and we hope to...

Ocean City, Maryland
Reviewed October 27, 2016

On a trip, to visit friends in Canada & needed to stay overnight, in the Buffalo area. Knew, from many past experiences, that I could trust BEST WESTERN! I, once again, was correct! Couldn't have asked for any more than we received!

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Helpful?
Thank Ginger M
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Ginger M, Thank you for leaving your five star rating of our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels...

Reviewed October 10, 2016

Good location. Easy check-in. Nice looking room. Beds were softer than I would have liked, but that was the least of our issues. We could not control the heat in our room. It was too hot and uncomfortable to sleep. At one point we all considered going out to sleep in the car. And then there were the ants. Little...

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Helpful?
Thank Linda P
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Linda P, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest...

Reviewed October 9, 2016 via mobile

Elena was awesome. What great initiative. I arrived using a crutch & went to check-in & she immediately told me she was switching our room to ensure we were on the 1st floor & close by to prevent excess walking. Now that is great customer service all with a great smile on her face!!! Friendly staff who use initiative -...

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Helpful?
Thank scrapctmh
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear scrapctmh, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We will...

winston salem, United States
Reviewed September 15, 2016

as above. breakfast isnt the strongest quality of this hotel. Otherwise, very clean, very professional, large rooms. Nice value too. The hotel staff was courteous. I was staying with the fmaily of two young kids and wife.

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Thank Waqas Q
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Waqas Q, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests.I am sorry to hear that you did not thoroughly enjoy the breakfast offered, and I want to let you know that we take your suggestions to heart and are reconsidering the available...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 

Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens St, Cheektowaga, NY 14206-2405
Location: United States > New York > Cheektowaga
Price Range: $80 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#2 Green Hotel in Cheektowaga
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Spend more money and go to another hotel.”
 of 5 bubbles JazzyButtons, Aug 28, 2016 | Read review
“choose a different hotel”
 of 5 bubbles 44darcys, Jul 22, 2016 | Read review
“Even numbered ground floor rooms are away from the outside entries making less guest noise.”
 of 5 bubbles O1523DGkarenm, Oct 15, 2015 | Read review
“Get a room toward the front. This motel is very spread out.”
 of 5 bubbles Buckeyegal1234, Sep 18, 2015 | Read review
“Request bottom floor as are limited elevators”
 of 5 bubbles futureconsultant, Jul 9, 2015 | Read review
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