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BEST WESTERN PLUS Galleria Inn & Suites

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601 Dingens Street, Cheektowaga, NY 14206
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397 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Albuquerque, New Mexico
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Not what I expected from a Best Western. Rooms were tiny and beds were small. There was a cigarette butt in the hallway (the hotel is supposedly nonsmoking). The A/C did not work in the middle of July. We went down to the front desk to report it and the staff member reported that the entire 2nd floor was apparently... More 

Helpful?
Thank Darcy S
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had a great time at this hotel!!! Our grandkids loved the outdoor pool and yummy hot breakfast too!!! Our room was superb and very clean. We would definitely return to this hotel in the the next time we are in this area of Buffalo NY.

Helpful?
Thank filofernandes
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for sharing the fun experience that your kids enjoyed at the pool and breakfast offered. I am happy to hear that you had a great time at our hotel! It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star... More 

Greenwich, Connecticut
1 review
3 of 5 stars Reviewed 2 weeks ago

This is in reference to my complaint reference number 160708-4785. I booked a one day stay in this hotel on the phone around for my very early 2 A.M. July 03 arrival and checking out July 04, early morning. Said reservation was made towards the end of June this year 2016. The lady whom I spoke to on the phone... More 

Helpful?
Thank junpets
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the... More 

Ithaca, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have three kids and spent one night at Buffalo area. They provided a convenient and plenty space room Everything was OK with low price. If possible, I would love to consider Best Western plus as my first choice in my future trip.

Review collected in partnership with Best Western

Helpful?
Thank Hyong Woo C
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for leaving your five star rating of our hotel! We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received.... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Not the best on the road. It was clean. The staff was friendly. The room door didn't fit the frame properly. It was loud, and had to be slammed to shut and lock. Breakfast was ok. Continental. Price was decent. I've stayed in better, and worse..

Review collected in partnership with Best Western

Helpful?
Thank 7genem
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include... More 

Toronto, Ontario, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was very clean and welcoming. I love how the breakfast area is in the bright and large lobby area. They have the new fresh pancake machine which is great. My first time using. Staff very friendly and room and areas very clean. Nice outdoor pool and indoor spa next to it. I would return.

Review collected in partnership with Best Western

Helpful?
Thank Kyle S
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Your five star review means a lot to us, and we thank you for taking the time to share it. More 

Cobleskill, New York, USA
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great Hotel for the Dollar . Lady at front desk Ishani was amazing . We had a problem she handle it quickly . The Breakfast in the morning was so good , Bacon , Sausage Yum!! Cleaning staff very friendly .Place very clean , and they have this amazing large pool . You will not go wrong staying here.

Review collected in partnership with Best Western

Helpful?
Thank 600michaelv
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you so much for sharing this experience and giving us the opportunity to recognize our staff... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was very happy with the location and close it was to the American/Canadian border. It was very close to all the restaurants and bars that I went to that night, and easy to find. I would recommend anyone to stay there who doesn't want to go to deep into Buffalo and there is a great liquor store just up... More 

Review collected in partnership with Best Western

Helpful?
Thank Faye O
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We... More 

Sauk Rapids, Minnesota
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed here for our family trip to Niagara Falls. It is about a 40 min drive to Niagara Falls from here. This hotel is one of the cheapest that we found in the area. The staff was very Friendly during our 2 night stay. The rooms were very clean. There is a little bit of lack of lighting in the... More 

Helpful?
Thank Vincent B
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It means a lot to us that you've allowed us to be such an important part... More 

Sauk Rapids, Minnesota
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This is a nice place to stay. My wife, 2 children, and I stayed here for two nights. We were sightseeing around Niagara Falls. It is about 40 min drive to Niagara Falls but is one of the cheapest hotels I found in the area. The room was clean. Everything looked in good shape. The breakfast was ok, nothing to... More 

Review collected in partnership with Best Western

Helpful?
Thank Vincent B
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are happy to know that we have exceeded your expectations for just an affordable price. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 

Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens Street, Cheektowaga, NY 14206
Location: United States > New York > Cheektowaga
Price Range: $93 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Best Western Plus Galleria Hotel Cheektowaga
Best Western Plus Galleria Inn And Suites
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#2 Green Hotel in Cheektowaga
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