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Comfort Suites Buffalo

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901 Dick Road, Cheektowaga, NY 14225
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468 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Rochester, New Hampshire
2 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

Wallpaper coming off wall above AC. Black mold under and on back of wall paper. See photos. Front desk unfriendly. Noisy hotel,Thin walls and floors, in poor condition. Should be an Econolodge. Seems like Choice Hotel properties are going down hill. Last few I have stayed at were bad..

Helpful?
Thank Michael P
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the... More 

Denton, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Room was clean, but a bit pricey. Very close to airport, breakfast was the usual, eggs, waffles, sausage, etc. The young lady at the front desk was very friendly. A/C in our room was nice and cold. I'm not sure if I would stay again, but it was more the price than the amenities.

Helpful?
Thank Jeremy N Stacie D
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We look forward to your next visit! More 

Level Contributor
144 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We drove right past it a couple times before we realized what was up. The sign for this CS is small and easy to miss. That said, the hotel was very nice and clean. The price was right and it was very close to where we needed to be and close to points of interest.

Helpful?
Thank Benjamin P
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping standards. Your thorough review is greatly appreciated! We are so glad... More 

Memphis, Tennessee
1 review
4 of 5 stars Reviewed 2 weeks ago

So we chose this hotel for our wedding weekend because we had stayed here previously and knew we would be satisfied! To our surprise somethings had gone down since we last stayed such as some of the rooms were not up to par. BUT when i tell you the manager and staff made everything better by troubleshooting and problem solving... More 

Helpful?
Thank bambamtj
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you so much for your kind comments and review regarding your most recent stay with us. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! Your feedback will serve as encouragement to all of our staff as we strive... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Just plain terrible experience for the time I set foot in the lobby. I was very tired so lets just say the hotel worked unlike the staff. Dirty and unfriendly. I needed to fax something to a client and both the night staff and morning staff did not know how to fax...... common sense is not so common anymore. I... More 

Helpful?
1 Thank Alan M
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities.I do thank you for bringing this matter to our attention and I assure you that we are correcting this... More 

Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Terrible experience, Front desk "assistant general manager" had terrible attitude, if I could have found another hotel I would have left in the first 5 minutes I was there. Then the A/C was broken, THEN there was hair on my towel, THEN I had to move rooms, in the new room the pull out bed was broken. Worst customer service... More 

Helpful?
Thank azonicrdr11
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you for sharing your experience, and I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We greatly appreciate your time in bringing a number of important matters... More 

Victoria Harbour, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Dirty used towels hung up in closet; filthy black ceilings in bathroom (mould?); broken down sofa bed tied together by cord; unsleepable mattress; holes in cabinets; Just a few of the high lights of this old dirty hotel. Add to this overnight stay ...a breakfast that staff was unable to keep up to the demand, a pool that wasn't open...I... More 

Helpful?
1 Thank retirednurse124
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and... More 

Midland, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 25, 2016

We have stayed here several times in the past but the last visit was the final one. I also wanted to post on the ComfortSuites site but I never received a confirmation number on an email and it doesn't allow reviews without. We stayed overnight May 22, 2016 and faced the same issues that most of the other reviewers have... More 

Helpful?
1 Thank Matthew G
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our highest ambition to provide the best lodging experience to our valued guests and your voice is important to us. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your... More 

Newmarket, Ontario, Canada
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 17, 2016

This hotel offers mini style suites wIth King beds, microwaves & refrigerators. The hotel is located on the south perimeter of Buffalo International Airport, lots of nearby local restaurants, Galleria Mall, Cabellas etc.

Helpful?
Thank Malcolm T
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you for your review, feedback and comments regarding your stay. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We're glad you had a great time with us and we look forward to serving you again. More 

Buffalo, New York
Level Contributor
163 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed May 17, 2016

Used an online booking site to book this hotel and they had difficulty with our reservation when we arrived. It was $80/night and they wanted $30 for us to check in only 1 hour early (so obviously we did not check in early). The room was fine and included a queen size bed, sofa bed with coffee table, and refrigerator... More 

Helpful?
Thank nmercer75
SalesManagerResponse, Guest Relations Manager at Comfort Suites Buffalo, responded to this review

Thank you for taking the time to write this review and share your experience. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Comfort Suites Buffalo

Address: 901 Dick Road, Cheektowaga, NY 14225
Location: United States > New York > Cheektowaga
Price Range: $64 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Buffalo 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Suites Buffalo Hotel Cheektowaga
Buffalo Comfort Suites
Hotel Style:
#1 Business Hotel in Cheektowaga
#4 Romantic Hotel in Cheektowaga
#7 Family Hotel in Cheektowaga
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